Hi there, accounts12.
Thanks for taking the time to reached out to us. Allow me to address your concern, so let me get this straightened out.
QuickBooks Online doesn't have an option to add/change unit of measurement for inventory item. I can see how this feature would be beneficial to your business, I encourage you to send feedback directly to our Product Developer Team. They place a lot of value in the ideas provided by users, when deciding on how best to improve QuickBooks.
Here's how you can send feedback:
For future reference, you can check this article on how to create and use a products and services list.
Please know that you're always welcome to post if you have any other questions. Have a good one.
Good day, Hkoi.
For now, we're unable to provide a predicted time period. Rest assured, I will share your concern to our management team so they can submit this to our product developers. They will review all your requests and might include it in future updates.
Visit the Community anytime if you have other concerns.
It's disappointing to get these kind of replies. Can you provide us a ticket number so we can follow up with the request that you sent them because the feature is still not implemented? Without the ticket number we have no way of holding anyone accountable for your promise.
This link shows that there was a known issue with units of measure and QuickBooks Online so I'm assuming your developers abandoned the implementation instead of fixing the issue since it's been over six months since you last posted and there still is no units of measure in QBO.
I completely understand how you feel, @Michaels88.
However, we don't have the ability to create a ticket for a feedback request here in the Community. These feedback request are directly given to our engineers since they will be reviewing this first before applying in the next future updates.
I recommend to visit our QuickBooks Online Blog instead. This way, you can view the latest updates in QuickBooks.
Please let me know by commenting below if you have any other QuickBooks concerns. I'll get back to you as soon as possible.
It just really feels like you're telling me "Thoughts and Prayers". I guess I'll just hope for the best because it doesn't seem like there's any accountability on your side. You're placing the onus on your customers to read about what you're working on instead of creating real change. If you guys aren't able to figure out how to resolve the problems with units in QBO it's much better to say, "We're working on it but we don't know how to fix the problems yet" instead of telling us to read your blog to see if you figured it out yet.