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seattleparaglidi
Level 1

I have made a refund on a credit card transaction, why QuickBooks charged me again for the credit card fee which was included in the total refund amount?

 
2 Comments 2
Fiat Lux - ASIA
Level 15

I have made a refund on a credit card transaction, why QuickBooks charged me again for the credit card fee which was included in the total refund amount?

It is their policy

https://quickbooks.intuit.com/learn-support/en-us/refund-payments/void-or-refund-transactions-in-qui...

 

As additional option, you may explore another 3rd party payment service.

https:// melio.grsm.io/quickbooks

 

AlexV
QuickBooks Team

I have made a refund on a credit card transaction, why QuickBooks charged me again for the credit card fee which was included in the total refund amount?

Good day, seattleparaglidi.

 

I understand that we may sometimes need to process a refund.

 

Please be guided that transactions made with QuickBooks Payments have a fee including refund transactions. You'll want to check this article about the fee on refund or void transactions.

 

In addition, I've added these links to learn more about QuickBooks Payments:

I'll be here if you have more concerns. Have a great day!

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