Import google maps mileage still not importing using take out. Reports as no trips existing. Recs?

Hello there, djdiscomark.

We can try logging in to an incognito window to determine if it's a browser-related issue and import google maps mileage from there. If you haven't tried it yet, you can follow the shortcut keys below, depending on what browser you're using:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, we can go back to our main browser and clear the cache. This is to start your data fresh and help QuickBooks to work well. Lastly, you can use other supported browsers like Mozilla, Google Chrome, Microsoft Edge, and Safari. For Safari, make sure to use the latest one. 

Also, I'm adding the articles below for additional information about importing mileage within your account and fixing issues:

• Import Google Timeline trips into QuickBooks Self-Employed.
• Fix mileage tracking issues. 

Comment below if you have follow-up questions with QuickBooks. Take care always.

Thanks for the quick response! Tried importing via incognito in Chrome and then Edge and Firefox incognito too just for kicks. Same error. Also checked the zip file to confirm that there is in fact data for each month within the date range specified.

Other tips?

I appreciate that you've tried all the possible ways, @djdiscomark.

Since you come up with the same error after following the recommended steps, I recommend contacting our Quickbooks Self-Employed Support Team. They have the available tools to further investigate this issue and they can also guide you with the necessary steps in solving this concern.

Here's how to contact QuickBooks Self-Employed Support Team using platforms:

On a web browser:

1. Go to Assistant from the top bar.
2. Ask general questions like “How much have I made this year?” or “How many business miles did I log?”

On iOS:

1. Click the plus button on the dashboard. Then select Ask QB Assistant.
2. Ask general questions like “How much have I made this year?” or “How many business miles did I log?”

On Android:

1. Click the chat bubble icon on any page.
2. Ask general questions like “How much have I made this year?” or “How many business miles did I log?”

If you want to connect with us directly, type or say “Talk to a human.” Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.

Note: The wait time for agents is about 5 minutes.

Also, for your convenience check our support hours before contacting our support team.

I'm just around if you need further assistance. I'll be happy to help you further. have a good day!

This issue is still happening. I wish there was a way to upload the JSON files directly.

This is not the impression we want you to experience when importing your trips from Google Timeline, Bluephantom.

The option to upload your trips from Google Timeline to the JSON files directly is unavailable. We need to use the Google Takeout link to import the trips. To learn more about this one, see the Import Google Timeline trips into QuickBooks Self-Employee (QBSE) article. Also, I've checked here on our and there's no reported case about this one.

If you already performed the steps provided by my colleague on this thread and to the Fix mileage tracking issues article, I'd suggest contacting our QBSE Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

Feel free to visit our Help Article page for more insights about managing your business in QBSE.

I'd like to know how you get on after contacting our support as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Have a great day ahead. 

I'm having the same issues, with zero help from the online support team. I have tried different browsers, & even extracting the zipped files & trying to make links for those. All to no avail. Super not stoked on this service.

Thanks for joining this conversation, @Garbageguy420.

I appreciate you following the steps shared by my colleagues in this thread. I'll make sure that this is taken care of for you.

Since the issue persists after trying different browsers, I highly suggest contacting our Support team again. I know you already called, but they have tools that can create a ticket and forward it to our product engineers for further investigation.

To reach them, you can refer to the steps shared by my colleague above or visit this article: Contact QuickBooks Self-Employed Support.

To learn more about importing mileage within your QuickBooks Self-Employed (QBSE) as well as fixing issues, check out these articles:

• Import Google Timeline trips into QuickBooks Self-Employed.
• Fix mileage tracking issues. 

Please post again if you have any other issues, and I'll get back to you as quickly as possible. Take care and have a good one!

Was this ever resolved? What was the results? I'm experiencing this same problem. 

I can shed some light on importing Google Maps mileage, @Realtor3221. 

This isn't the kind of experience I want for you. Rest assured, I'll make sure to help you import them.

I recognize the convenience of using Google Timeline as this lets QuickBooks calculate all your business miles. For now, you can manually log your mileage. 

If the issue still persists, I suggest contacting our support team. They can pull up your account and check it further. I'll show you how:

• On a web browser: Select Assistant from the top bar then, ask general questions.
• On iOS: Tap the + button on the dashboard and select Ask QB Assistant. Then, ask general questions.
• On an Android: Click the chat bubble icon and ask general questions.

To speak with an agent, you can type or say, "Talk to a human." From there, you can choose your preferred method. You can also contact them within this time frame: Monday to Friday, from 6:00 AM - 6:00 PM and on Saturday, from 6 AM - 3 PM PT. 

Kindly refer to this article to fix tracking issues in QBSE. This contains detailed steps on how you can adjust your device to track accurately. 

Please don't hesitate to update me on how it goes. I'm here anytime you have more concerns with importing mileage tracking. Have a great day.

It seems that QB's settings for importing data have not been updated since Google adjusted their folder/file organization in Takeout. It worked fine last year, but looking at my Takeouts from then and the ones I'm creating now, there are differences in the number of files and the names. This is a deeper IT issue on QB's side, and regular customer support isn't equipped to help.

Updating the QuickBooks settings for you to import mileage is my priority here, @WAKanost.

I'll help you make this happen as soon as possible. I have a workaround that you can follow to download your mileage data in QuickBooks Self-Employed. 

I wish I can change the QuickBooks setting in my end so you can import your google maps mileage from takeout without any hassle. With this, I'd suggest contacting our Technical Support Team. They can create a ticket and forward it to our product engineers for further investigation. You can follow the steps provided above to reach them. Ensure to contact them within business hours to guarantee a quick response. 

As a workaround, I recommend you to use the the Google Takeout link as my colleague mentioned above. Then don't forget to categorize your mileage. Click this link for the complete steps: Import Google Timeline trips into QuickBooks Self-Employed.

In addition, I'll take note of your experience with our support and forward it to our management team to improve your overall QuickBooks experience.

Furthermore, check out these articles below on how to maximize mileage deductions and manage google maps mileage in QuickBooks: 

• Learn about standard mileage and actual expenses deduction methods
• Google Maps Timeline FAQs

Don't be shy to leave a message below if you need help with QuickBooks. I'm well trained and I can lend you a hand, WAKanost.

this is still not fixed and can be fixed so easily! please fix this!

Hi, jonnyreco.

I see the duplicate post of your concern. My colleague already responded and shared some information on this issue.

Please check this link for your reference: https://quickbooks.intuit.com/learn-support/en-us/install/re-can-i-import-google-takeout-json-locati....

The Community is always here to help you out. Don't hesitate to drop a reply below.

This is complete ignorance and laziness. Its been 5 years AND STILL ITS NOT FU*KING WORKING! Do your job. Allow a custom import options!... ABSOLUTELY NONE OF THE FU*KING Options works to import google maps trips. This alone will make open a lawsuit against you for a unstable, insecure and unreliable service YOU CHARGE MONEY FOR!

I understand the urgency of getting this fixed right away, @blueknight768. 

Upon checking our database, we have an ongoing investigation about importing Google Maps trips. This means that other users are experiencing the same issue on their end. Please know that the product engineering team is already aware and working on finding a permanent fix as soon as possible. 

For now, I suggest contacting our Phone Support team so you'll be added to the list of affected users. This way, you'll receive an email once there's a resolution. To access QB Assistant from your browser, go to Assistant. Be sure to review their support hours so you'll know when agents are available.

To learn more about importing mileage within your QuickBooks Self-Employed (QBSE) as well as fixing issues, check out these articles:

• Import Google Timeline trips into QuickBooks Self-Employed.
• Fix mileage tracking issues.

If there's anything else that I can help you with importing Google Maps mileage in QuickBooks, never hesitate to leave a reply. The Community team is always around to help. 

WORKAROUND

I know this is frustrating.  I just got off the phone with support and "its an issue that they are working on and it will be solved soon"

HAHAH

I did find a workaround!

https://chromewebstore.google.com/detail/free-google-maps-timeline/mjjpapfcbfpgbkabmfkmacjfediepccp

At least my miles are added up each month!

I get the workaround but how does that help when the govenment come knocking? Intuit needs to fix this like YESTERDAY!  This is a lawsuit waiting to happen!