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swathinanon
Level 2

Issue with Syncing with Chase banking

Is anyone having issues syncing Chase banking transactions? Our company has been using Quickbooks online for years. We didn't have many syncing issue till this year. The sync has stopped since April 29th. We have reached out Quickbooks supports multiple times but nothing has been resolved.  We decided to disconnect our Checking account with QuickBooks and hope to re-link the account. However, when we tried to link back up, the system couldn't find the checking account from Chase to link. What should we do to fix this issue?

8 Comments
Nick_M
QuickBooks Team

Issue with Syncing with Chase banking

Hey there swathinanon. 

 

Thanks for dropping by the Community, I'm happy to help. There could be a number of reasons why your connection isn't syncing with Chase bank. First off, lets try using a different browser. Follow these steps to download a different broswer from what you're currently using. Please check to see the list of browsers supported by QuickBooks Online below:

For mobile devices:

If that doesn't work, let me know here and we can go from there. Thank you for your time and have a nice evening. 

swathinanon
Level 2

Issue with Syncing with Chase banking

We are using a version  of Safari higher than 6.1. We also tried in Chrome and Firefox. However, the issuse is still there. We can't see our checking account when we try to link. 

katherinejoyceO
QuickBooks Team

Issue with Syncing with Chase banking

Thanks for coming back for more support, @swathinanon

 

I can see similar reports about Chase accounts not appearing in the list when connecting. I know we need to fix this quickly, and I assure you that this has been raised to our banking engineers to understand why this unexpected behavior is happening. 

 

For now, I'd recommend you contact our Customer Care team again so they can add you to the list of affected users of INV-49161. You'll be notified then via email about its progress, so check your emails regularly. 

 

For future reference, read through this article: Reconcile an account in QuickBooks Online. It helps you learn about reviewing your transactions in QuickBooks to ensure they match your actual bank and credit card statements. 

 

Feel free to message again if you have additional concerns. We're always happy to attend your needs. 

swathinanon
Level 2

Issue with Syncing with Chase banking

Katherine,

 

As I mentioned, I have reached out to Quickbooks' support teams multiple times. We are having this issue over 5 months. I will reach out again to be added to INV-49161.

 

My issue is not reconciliation. The issue is that I can't link Checking account with Quickbooks even though it used to connected. It seems Quickbooks' banking thinking that the account is already connected.

BishopDesignWorks
Level 2

Issue with Syncing with Chase banking

For the record I have been having this issue for 6 months and spent hours on the phone with QBO support during multiple different calls over the last few months. All with assurances that this issue would be resolved. 

 

Everything is still NOT working. I am about to try aforddelta's advice. I just disconnected the accounts per her/his instructions and am going to wait 24 hours and try adding in back via a browser I do not use for QBO. 

 

I will report back if I had any success. If this persists I am moving to Freshbooks. This is a joke.

logeyg
Level 1

Issue with Syncing with Chase banking

I started having this issue a few months ago as well. I am attempting to sync a credit card via Chase to Quickbooks. It was working at one point and now it is not. Quickbooks responds with "The Chase Bank site is down for maintenance" when attempting to sync, although the Chase site is absolutely NOT down, and other apps that I use (YNAB for example) are handling the Chase integrations fine and without fail. As a developer I understand that keeping up with different integrations is hard, but Chase is one of the most popular banks in the U.S. and this integration is critical to many businesses.

Rubielyn_J
QuickBooks Team

Issue with Syncing with Chase banking

Thanks for informing us about the bank feed issue you’re currently experiencing when syncing Chase to QuickBooks, @logeyg.

 

I'm here to share some steps to help you connect your credit card account via Chase to QuickBooks.

 

Let's start by accessing your account using a private browser. There are times that the browser is full of frequently accessed page resources, which caused some errors and/or unusual responses. You can use either of these keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

Once done, try to connect the bank account again. If it works successfully, you'd want to clear your regular browser's cache to prevent any unexpected behavior. Also, you can use other compatible browsers in QBO. 

 

You can also refer to this article to fix specific banking errors: What to do if bank transactions won’t download or there's a bank error

 

Moreover, you can check with your bank other ways on how to download your transactions with QuickBooks. You can check these articles for more details: 

 

 

Keep in touch if you have other concerns connecting your account with QuickBooks. I'll get back to you right away to assist you. Stay safe and healthy. 

Bobelectricinc
Level 1

Issue with Syncing with Chase banking

We have had this same issue since April 2020 as well. But we are on Quickbooks Desktop Premier 2019. I have not been able to sync our Chase accounts to QB since April 2020. I just a week and half ago tried adding one of our newer chase accounts to the bank feed but no transactions were synced at all. Since this appears to be a problem on both QB Desktop and QB Online, the issue is definitely not the browser being used. I think it’s something between you Intuit and Chase that needs to be looked at. Maybe Chase updated something on there end without telling you all or vice versa and that has caused this issue... 

 

I have absolutely no problems syncing our Wells Fargo accounts so it’s something with Chase.

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