Journal Entries not showing up on Banking feed

Good day, CarsMetrics.

Let me show you how to match the journal entries to the bank transactions.

In the Match transactions window, we can filter it to see only the journal entries. This is the easiest way to find and match it. You can follow these steps:

1. Go to Banking, select the transaction, and click Match.
2. From the Match transactions page, select Journal Entries under Show drop-down.
3. Make sure the From and To date are correct.
4. Locate the journal entry, check, then Save.

If you're ready to reconcile your bank accounts, check out this guide on how to do it in QuickBooks Online: Reconcile an account in QuickBooks Online.

Please post again here if you need anything else. Stay safe!

Hey!

I tried that and no luck. In the photo I attached I also changed the Credit account from ADP Payroll Account to the actual bank account the money came out of 9this sometimes fixes the journal entry issue) but no luck this time.

I've expanded the time line 2 months before and 2 months after both the journal entry and the bank transaction.

Here's some examples

Thank you for the screenshot, CarsMetrics. I'll continue to help you with this.

A JE can be a matching entry if:

• one of its line entries is the bank register that is connected to banking, the A/P, or the A/R account
• its transaction status in the bank register is not reconciled (R)
• it's not matched to another bank transaction

I can see that you're using a clearing account (ADP Clearing) on the first journal entry, and I assume it isn't the one connected to your bank account. Usually, clearing accounts are bank accounts or other cash equivalent accounts. Therefore, you won't see this JE as a matching entry because it's considered a transaction in another bank account (ADP clearing).  If you'll use the actual bank account here, that will fix it. However, I wouldn't recommend doing that without knowing why you used a clearing account in the first place.

The second JE has more potential of becoming a matching entry, but what type of account is the Sales:Sales Adjustments? Is this an income account? You can also check to see if it's already marked as reconciled beause that will make it unavailable for matching.

Now, that you know when and how a JE becomes a matching transaction, please check your JEs to see if they comply with the conditions I mentioned above. If you'd like to clarify something, please do not hesitate to go back to this thread. We'll be more than happy to help you further.

Jess

Hi. 
i have the same issue as above. The JE is appearing when I try and match it to a banking transaction. However the JE isn’t listed when I try and match it to others. This tells me that the JE has not been reconciled already - otherwise why would it appear in a list for me to match against some bank transactions and not others. 
there is only 1 bank that is linked. 
I have spoke to an advisor on the phone and she directed me here, as all the parameters I am putting in are correct. 
thanks

alex

Thanks for joining the Community space, @Alex891.

Since the information you've shared is correct based on how to match a journal entry as mentioned by my colleague above, I'd suggest contacting our Customer Support Team. They can pull up your account securely and further investigate why you're unable to match it to other bank transaction.

Here's how to reach them:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk, then  Get a callback. 
5. Type in your contact info.
6. Select Confirm my call.

Please take note that because of the ongoing pandemic, our phone and chat support lines are only open every Monday-Friday from 6:00 AM to 6:00 PM Pacific Time. They're also open between 6:00 AM to 3:00 PM Pacific Time on Saturdays. Here's a guide for more details: Support Hours And Types.

For reference on how to match, add and review transactions in QuickBooks, you can click this article:  Matching and Categorizing Bank Transactions. 

Once done, it's a great idea to reconcile your account monthly. This ensures your account in QBO matches your bank statement. To learn more about this process, visit this article: Reconciling An Account.

Please reach out to me if there's anything else you need. I'd be happy to help.

Hi,

I am having the same problem and it is extremely irritating. 

I enter payroll to myself according to these instructions:

https://quickbooks.intuit.com/learn-support/en-us/help-article/write-checks/manually-enter-payroll-p...

When I attempt to match with banking entries, it matches the cleared paycheck but not the electronic payments to the state and federal taxing authorities. The date range is correct; the amounts are exactly the same and the bank account is the same. 

This raises two questions: 1) Why does it not see the obviously matching entries? 2) Why can't I manually search for and match the entries myself?

Thank you.

We're delighted to have you here in the Community, rubberhead. I've come to help you with how we can manually find the matching entries in QuickBooks Online (QBO).

Beforehand, may I know if you've encountered any errors when trying to find matches on your banking entries? Any additional information is much appreciated. This way, it will further help us identify why you can't see the matching entries.

Since you've mentioned that the date range and the actual amounts of the transactions are correct, you'll want to check the original entry. Doing so will help us ensure that the final amount and date match the transaction in your bank feeds.

To help you on how we can manually search and match these entries, let's follow the steps below:

1. In the left menu bar, go to Banking.
2. Select the Banking tab and choose the appropriate bank account.
3. Locate and click the transaction to expand the view.
4. Click Find Match and ensure to adjust the date and transaction type filter.
5. Select the matched transaction and click Save.

Additionally, I'd recommend setting up bank rules to help you categorize and add the transactions easily.

Moreover, it's best to reconcile your account regularly to ensure these matches your bank statements. This way, it would make your books balanced and accurate.

Don't hesitate to add a comment below if you require additional assistance when matching bank entries. We'd be excited to have you back in this forum and assist you further.

Hi,

Thanks for the response. 

I have not encountered any errors when trying to find matches on my banking entries.

As a test, I have created a new journal entry. I dated it 1/1/2022 and am attaching a screenshot.

When I attempt to manually match according to the instruction you outline, it finds a match for the $5,188, but not the $2,824 or $600. All three are in my banking transactions fall within the date range I specify.

Do you have any idea why this will not match?

Also, what I don't understand is when it indicates it cannot find a match after i have followed your "manual" instructions, why can i not at that point search myself through all the journal entries to match it?

Thanks.

Thanks for the update and screenshot, rubberhead.

Let's match the downloaded transaction with the journal entry (JE) you've already added in QuickBooks Online.

Before proceeding, here are a few reasons the match may not have been recognized:

• The JE was recorded in a different bank account.
• The JE has been reconciled.
• The JE has been previously matched to another downloaded transaction.

You may want to double-check again that the date, amount, category, and check numbers of the entries are aligned. This is to make sure those downloaded transactions will match.

For more in-depth information about finding a match in QuickBooks, refer to these articles.

• Tips for Working in QuickBooks Online’s Bank Feed: Matching Transactions
• What to do if QuickBooks matches the wrong transaction.
   

Stay in touch on how this goes by clicking the Reply button. I'm always around whenever you need help.

Hi,

Response in CAPS

Let's match the downloaded transaction with the journal entry (JE) you've already added in QuickBooks Online.

I DON'T SEE WHERE YOU INDICATE HOW TO DO THIS

Before proceeding, here are a few reasons the match may not have been recognized:

• The JE was recorded in a different bank account. IT WAS RECORDED IN THE SAME BANK ACCOUNT
• The JE has been reconciled. IT HAS NOT BEEN RECONCILED
• The JE has been previously matched to another downloaded transaction. IT HAS NOT

You may want to double-check again that the date, amount, category, and check numbers of the entries are aligned. This is to make sure those downloaded transactions will match. THEY ALL MATCH

Any other suggestions? Thanks!

Hi. I have the same issue and it seems like journal entries do not take in consideration checking accounts ( assets ) that are credited. Is that the reason ? 

And in that case , is the only option is to add a resoving transaction if journal entry is not showing it ? And won't that double the entry ? When i add a resolving transaction, i am.making a new journal entry and it affects the books. right ? 

Hey, @KalRe. 

I appreciate you coming on this thread. 

If none of the information helped above, I recommend contacting our Customer Support Team so they can review your account with you. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and hit let's talk. 
4. Scroll down and pick to Get a callback. 

Please keep us updated on how it goes. Have a wonderful day!