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cberryplumbing
Level 1

Payment received and showing deposited, but not in my bank acct.

 
6 Comments 6
CharleneMae_F
QuickBooks Team

Payment received and showing deposited, but not in my bank acct.

I'm here to ensure the payment will reflect in your bank account, cberryplumbing.

 

If you're using QuickBooks Online Payments,  your first deposits take a bit longer while we set up your account. Once done, your payments will be deposited within two business days. Though, some banks may take longer to process the transaction. For more details, please see this article: Payments Deposits in QuickBooks Online.

 

In case you're manually recording the payments, you might have chosen the Undeposited Funds as the Deposit to account.

 

Here's how to deposit these payments:

  1. Go to the + New and then select Bank Deposit.
  2. Select the bank account you wish to deposit the payments.
  3. In the Received from column, select the invoice/payment.
  4. Once done, click on Save and close.

For further guidance, please check out this article: Make Bank Deposit.

 

I've also included these articles to ensure your payments are recorded accurately in QuickBooks:

 

I'll be glad to help you again if you have more questions about managing your sales transactions. Please add the details in the comment section.

CharleneMae_F
QuickBooks Team

Payment received and showing deposited, but not in my bank acct.

Hi cberryplumbing,

 

Hope you’re doing great. I wanted to see how everything is going about receiving the payment in your bank account. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

Sweetcakes2020
Level 1

Payment received and showing deposited, but not in my bank acct.

I’m having the same issue. 

Ethel_A
QuickBooks Team

Payment received and showing deposited, but not in my bank acct.

Thank you for joining us here in the Community, @Sweetcakes2020. I appreciate you letting us know you have the same issue about the payment deposit. I'll share some insights to help you learn more about the depositing time of the payments.

 

After your first payment, we will deposit your funds within five business days. While we set up your merchant account, your first deposits take longer. Your funds will be deposited sooner when we've finished, usually within two business days.

 

Your payments will be deposited on American Express's schedule if you have an ESA account with them. This account's transactions aren't eligible for next-day deposits. American Express manages the deposit schedule for ESA account holders.

 

Check these articles to learn more about the deposit of the payment: 

 

You can also check the steps above provided by my colleague, @CharleneMae_F, to record the payment to your QuickBooks Online account.

 

I'm also adding this article as your reference to categorize and match bank transactions: Categorize and match online bank transactions in QuickBooks Online.

 

Let me know if you have additional questions about the payment deposit. I'm always here to help.

Pixel Wall
Level 1

Payment received and showing deposited, but not in my bank acct.

I have the same issue. The quickbook online says the money is in the bank. But it's not! Why it tells me something that's not true? Also, from the time the payment was made until now, it's been 6 days. Why is that Quickbook is holding the payment for so long? I checked the Quickbook merchant website, it says the payments are funded, and deposited, but they are not in the bank. Please explain. 

Rose-A
Moderator

Payment received and showing deposited, but not in my bank acct.

Thanks for joining this thread, Pixel Wall.

 

As referenced by my peers above, if you're a new user, we'll deposit your first set of payments within 5 business days. The deposit speed would depend on the service you're using and the type of payment.

 

The first deposits take a bit longer since we're setting up and finalizing your merchant account. Rest assured, they will be deposited much faster after we're done.

 

You can go to your Payments section in QuickBooks Online and check your current deposit speed from there. Here's how:

 

  1. Click the Gear icon at the upper right corner and choose Account and settings.
  2. Select the Payments tab.
  3. Review the Deposit Speed section.

 

To learn more on how QuickBooks Payments handles your deposit and funds, I'd recommend checking out this article: Find out when QuickBooks Payments deposits customer payments.

 

If you haven't received the funds on the allocated time, I'd recommend getting in touch with our QuickBooks Payments Support so they can help check the status and trace your payments.

 

The following pointers are good references. These will provide you steps on where you can access your statements as well as how to change your default deposit account:

 

Common Questions about QuickBooks Payments Deposits.

Change the account QuickBooks deposits payments info.

 

If I can be of additional assistance while working in QuickBooks, please don't hesitate to tag me in the comment section. I'm always ready to lend you a hand.

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