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Level 1

Quickbooks is unable to verify the financial institution information - Credit Union ONE-Michigan

Since my credit union upgraded their website and online banking system, I cannot connect to my accounts with Quickbooks Desktop Pro 2018 R15P. I can download my transactions file in .qbo format, but Quickbooks tells me: 'Quickbooks is unable to verify the financial institution information'. When I try to 'set up bank feed account', Credit Union ONE-Michigan is a choice on the list of financial institutions.  But when I click that choice I am routed back to 'How to manually import your transactions'. I can never get past the 'Step 1: Find your bank' to the CONNECT etc. steps.  I have reviewed this link: https://quickbooks.intuit.com/learn-support/en-us/your-books-or-my-company/fix-web-connect-import-er...  and followed all the steps to no end. I haven't found anything like a connlog.txt file based on this link: https://quickbooks.intuit.com/learn-support/en-us/accounting-topics/collect-bank-feeds-log-files/00/...  So far, the credit union has not supplied a helpful person. Any ideas for me?

13 Comments
QuickBooks Team

Quickbooks is unable to verify the financial institution information - Credit Union ONE-Michigan

Good work for doing some troubleshooting steps before reaching out to us, Radar-9628.

 

The articles you've checked have the necessary steps to fix your concern. Since you're still encountering the same issue, I'd suggest reaching out to our customer care support. An agent can take a better look at it. Then, they have more tools to better guide you. Here's how:

  1. Click Help inside QuickBooks.
  2. Select QuickBooks Desktop.
  3. Click Contact Us.
  4. Enter "Quickbooks is unable to verify the financial institution information" in the description field, then click Continue.
  5. Select either Message an Agent or Talk to a Specialist

Once transactions are already downloaded, you can add and match them in QuickBooks Desktop.

 

If there's something else that you need, we're right here for you. Keep safe! 

Level 1

Quickbooks is unable to verify the financial institution information - Credit Union ONE-Michigan

Thanks for responding. I did chat with tech support yesterday and the minimum cost is $89.95 to get some help. I am trying to exhaust all avenues before I spend money. According to my research, every partner financial institution should have 'a person familiar with QuickBooks Bank Feeds and account activation'. How do I find out who that is for Credit Union ONE Michigan? Everyone I have spoken to there has no information for me and I don't know if this is a credit union issue or a Quickbooks desktop issue.

The main problem is I cannot re-connect QuickBooks to my financial institution because I cannot get to step #2 (CONNECT) after I choose my credit union off the Step #1 'Find your bank' list. Instead of being routed to enter bank #s (?), I am routed back to the Step #1'How to manually import your transactions' steps from my credit union.  This gets me nowhere. I appreciate all help.

QuickBooks Team

Quickbooks is unable to verify the financial institution information - Credit Union ONE-Michigan

Hi there, radar-9628.

 

It could be that your bank's website is experiencing technical difficulties or undergoing maintenance that's why you're unable to connect your account. I'd recommend contacting your bank representative familiar with QuickBooks Bank Feeds. Additionally, you can ask them to verify if your accounts are set up for Web Connect and activated for the services you require for QuickBooks.

 

If there are no issues with the data transfer between us and the bank's website, we can run the built-in repair tool to resolve this issue. Running this tool fixes connectivity issues caused by damaged components of the program. Before doing it, let's make sure to back up your company file so that we'll be able to restore your data if ever we run into problems.

 

Once done, we'll have to restart your computer to ensure that there are no programs affecting the repair. Then, we can now start running it:

 

  1. Open the Windows Start menu, then select Control Panel.
  2. Go to the Programs and Features section then select Uninstall a Program.
  3. Choose QuickBooks from the list of programs, then click Uninstall/Change.
  4. Click Continue/Next.
  5. Select Repair, then click Next again.
  6. Follow the on-screen instruction to complete the process.
  7. Click the Finish button, then restart your computer to complete the repair.

Lastly, let's update your QuickBooks to the latest release to get the most recent patches and security updates.

 

Once your bank transactions are in, it's time to review and categorize them.

 

If there's anything else that I can help you with, please don't hesitate to insert a comment below. Stay safe and healthy.

Level 1

Quickbooks is unable to verify the financial institution information - Credit Union ONE-Michigan

KlentB,

I spoke to a credit union rep who told me I have to deactivate my credit union accounts inside QB, before I can successfully reactivate the connect within QB. 

I have followed all your instructions to:

back-up company file

restarted computer

repaired Quickbooks app via Control Panel

updated Quickbooks to the latest release

I still cannot get past the same error: 'Quickbooks is unable to verify the financial institution information...'

Is this tool a solution of any kind? QB Desktop tool hub-Fix common problems and errors with the QuickBooks... - QuickBooks Community

I really appreciate the help!

Paula

QuickBooks Team

Quickbooks is unable to verify the financial institution information - Credit Union ONE-Michigan

Hi there, radar-9628. 

 

Based off of your interaction with your credit union rep, I believe I can help you deactivate your credit union account in QuickBooks and reactivate the connection. Follow these steps below.

  1. Select Employees, My Payroll Service, then Accounts/Billing Information.
  2. Sign in using your Intuit Account login.
  3. Go to Payroll Info section. Under Direct Deposit Bank Account click Edit.
  4. Enter your payroll PIN then hit Continue.
  5. Enter the new bank account details, and then press Update.
  6. Wait for the confirmation, and then click Close

What you're essentially doing with these steps is updating your bank account (Credit Union.) For more information on this process and a deep dive into the steps above, check out this link about changing your bank account in QuickBooks Desktop.  

 

If you still need further assistance or have any other questions, please, reach out below. 

 

Thank you for your time and have a nice afternoon. 

Level 1

Quickbooks is unable to verify the financial institution information - Credit Union ONE-Michigan

Hi Nick_M,

I have two companies within QB - personal and business companies. I do not generate payroll and I don't have employees. Should I still proceed with your instructions?

Paula

QuickBooks Team

Quickbooks is unable to verify the financial institution information - Credit Union ONE-Michigan

Hi there, @radar-9628.

 

Since you've mentioned that you're not using any of our payroll services, you can follow these steps to deactivate your Credit Union account in QuickBooks Desktop (QBDT):
 

  1. Go to Lists and then select Chart of Accounts.
  2. Right-click the account you want to deactivate. Then, click Edit Account.
  3. Go to the Bank Settings tab.
  4. Select Deactivate all online services and click OK to confirm.
  5. Select Save & Close.

 

After you disconnect your account, QuickBooks won’t download new transactions.

 

If you see an error or can’t disconnect an account, here’s how to fix Bank Feed errors.

 

Once done, let's reconnect again your account to Bank Feeds. Then, if your bank transactions are in, it's time to review and categorize them.

 

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

Level 1

Quickbooks is unable to verify the financial institution information - Credit Union ONE-Michigan

ReymondO,

Hopefully you can open the attached screen shot.  I followed steps 1 and 2. Re: step 3 - there is no 'Bank Settings' tab. (Did you mistakenly tell me something from an earlier version of QB 2018 desktop?) I canceled out that window and decided to repeat in case it would miraculously change.  Under Bank/Edit account I saw a menu item titled 'Make account inactive' - which sounded hopeful - so I clicked it. That account disappeared off the list to where, I didn't know. I had to track down how to reactivate that account. I also recorded a short video (.swf file)  about the steps I took based on your instructions, but I don't know if you will be able to open and view it. The results are still the same - I saw no 'Bank Settings' tab. Please advise.

QuickBooks Team

Quickbooks is unable to verify the financial institution information - Credit Union ONE-Michigan

The Bank settings tab is available for accounts connected to QuickBooks, radar-9628.

 

Thanks for the screenshots and I've looked into it. It looks that the account is not connected to your Bank Feeds (Online Banking). Deactivating accounts from your Chart of Accounts will remove it from the list. Let me show you how to inactivate that again.

  1. Go to Lists > Chart of Accounts of hit Ctrl + A from the keyboard.
  2. At the bottom menu, check the Include inactive box.
  3. Inactive accounts are marked as X. You can click the X mark to reactivate it.

Then, you can set up the bank feeds to connect it with QuickBooks. Once the account is connected, you'll see a yellow lightning bolt indicator.

bank feeds.PNG

You can get in touch with our Phone Support Team if you need further help.

  1. Just click Help from the menu and select QuickBooks Desktop Help.
  2. Enter a brief description of your concern and then click Continue.
  3. Choose a way on how to get in touch with us. 

You can always get back to me if you need anything else. Take care!

Level 1

Quickbooks is unable to verify the financial institution information - Credit Union ONE-Michigan

Catherine_ B,

I am very clear that my accounts are not connected to bank feeds - that is the problem I cannot resolve. I explained in my last message that I tracked down how to re-activate one of the accounts that I had mistakenly made inactive in my Chart of Accounts, while trying to activate the bank feeds with my credit union.

I am unable to activate my bank feeds because I cannot get past the first step 'Find your Financial Institution' - even though my credit union is on the list of choices. When I choose it, this error appears: ' Quickbooks is unable to verify the financial institution information for this download. Please try again later.' This has been the problem for the last 5 days that I am trying to resolve with your help. I don't know how to explain it any clearer.

QuickBooks Team

Quickbooks is unable to verify the financial institution information - Credit Union ONE-Michigan

Thanks for getting back here in the thread, @radar-9628.

 

Let me step in and help you reactivate your account. You will receive that error message when you're trying to import a Webconnect file. However, let me provide you an additional steps that will help you reactivate your account. You can manually update the release version of your QuickBooks Desktop account since some of the outdated release version might cause a small problem. Follow these steps to update your QuickBooks Desktop account release version:

 

  1. Close your QuickBooks Desktop account.
  2. Click the Windows icon.
  3. Search for QuickBooks Desktop.
  4. Hover your mouse and hit right-click in the icon.
  5. Select Run as administrator.
  6. On the No Company Open window, click Help and choose Update QuickBooks Desktop.
  7. Go to the Options tab.
  8. Select Mark All, then Save.
  9. Go to the Update Now menu, then choose Reset Update checkbox.
  10. Click the Get Updates button.

 

For more detailed information in updating the release version of your QuickBooks Desktop account, you can read this article: Update QuickBooks Desktop to the latest release.

 

Once done, go to your Chart of Accounts and try to reactivate the account again. After reactivating the account, you can set up the account to your Bank Feeds so that you can match your bank transactions from your QuickBooks Desktop account and your financial institution statement

 

For your future help, you can visit this link in case you'll need help reconciling an account, you can refer to this article: Reconcile an account in QuickBooks Desktop

 

If you have additional questions, please feel free to leave a message in the comment section. I'll be around here in the Community to help. Take care and have a great day!

Level 1

Quickbooks is unable to verify the financial institution information - Credit Union ONE-Michigan

Hello again,

Since this is the 5th day of interactions about the same problem, your suggestion to update Quickbooks Desktop was already recommended 1 or 2 days ago. I repeated the process again, but no improvements have occurred. Here is a link that shows what happens when I try to set up bank feeds - https://www.screencast.com/t/e68ORIKj . I hope you can view it. 

QuickBooks Team

Quickbooks is unable to verify the financial institution information - Credit Union ONE-Michigan

Thanks for attaching a screenshot, radar-9628.

 

I also appreciate all the efforts you've exhausted just to get this working. It seems like all the possible troubleshooting steps have already shared with you. I would recommend contacting our technical supports. This way, we'll be able to pull up your account in a secure environment then run a series of tests to rectify the underlying issue.

 

Here's how to connect with us:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose Start messaging or Get a callback from the next available expert.

You may visit our support hours first to ensure that we address your concerns on time.

 

Once your bank transactions are downloaded, we can now review and categorize them.

 

If I can be of any additional assistance, please don't hesitate to insert a comment below. Stay safe and healthy.

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