Bank account stopped syncing

We appreciate you taking the time to work on your end before posting here in the Community, @elecuyer.

As your bank connection still doesn't sync, the issue may be on your bank's end. Another way to fix this is to sign in to your bank's website and check for possible bank maintenance.

1. Get first the URL QuickBooks uses to connect.

2. Go to Banking.
3. Select Link account. 
        Reminder: You don't need to add an account, you just need the listed URL.
4. In the search box, find your bank and click it.

6. Copy the URL for your bank.

5. Sign in to your bank or credit card's website using the copied URL.

Once signed in, it's a good indicator that the issue isn't major. Then check the following things:

1. Check if there are messages, notifications, or alerts in your account.

2. Find out if there are display issues as you navigate the website. This prevents QuickBooks from syncing and downloading transactions.
3. Check if there are announcements about new security requirements on your bank's website.
4. If everything looks good, go back to Quickbooks. Then click Banking and select Update.

If you need to broaden your understanding of bank syncing issues, you can read through this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Feel free to post again or reply to this post if you have further questions about bank syncing issues. We'll be happy to lend a hand. Take care.

Thank you for your message Bryan. I saw this as a possible solution before posting and attempted it (no luck fixing the issue). I also spoke to the bank and there is no maintenance going on. 

I know this hasn't been easy, @elecuyer. 

I appreciate your effort to resolve your issue with syncing bank accounts. 

Since the troubleshooting steps provided by my colleague didn't work on your end, I suggest reaching out to our customer support team. They have access to a screen-sharing tool that can better assist you. Here's how:

1. Go to the Help icon.
2. Click the Search tab and select Contact us.
3. Provide an overview of the issue and click Continue.
4. Choose between Chat with us and Have us call you.

Here's an article to resolve issues about importing bank transactions to QuickBooks Online: Troubleshoot issues with Bank Feeds.

Should you have further concerns relating to banking, please don't hesitate to leave a reply. We're always available to help, even on holidays. Have a great day ahead!

@elecuyer 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

After two hours on the phone w/QBO support I still do not have a resolution. We disconnected and reconnected the accounts which resulted in lost data. However it still isn't resolved. 

I wish I could make it better, elecuyer.

I've checked our files and I haven't seen any open cases the same as yours. 

To get this fix, I'd suggest getting in touch with our QuickBooks Online Support to have this investigated. All account-related concerns are directed to our phone support for security purposes. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

Here's how to contact us:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
3.  Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.
4.  You'll be presented with a few options for connecting with Intuit. Select Get a call.

To ensure we address your concern on time, check out our support hours.

Once everything is settled, you can review the transactions and reconcile your accounts so they always match your bank and credit card statements. Feel free to check out these references for the detailed process: 

• Categorize transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

I'd be delighted to assist you with any banking connectivity issues or banking concerns you may have. Please know you can share them on the Community page at any time. We’ll help you resolve them.

I'm experiencing the same issue that started on 11/7 for one of the three accounts with our bank.  I tried the remedy below with no success.  Attempted to re-link the broken account but QBO states account already connected.  Manually uploading a file works; however, it states that Automatic connection will stop.  Checked with the bank and no issues on their side with maintenance or any lock on the account.

Welcome to the Community, @TClem.

To quickly link an account to your bank and reconcile downloaded transactions in QuickBooks Online, you may set up a bank or credit card account with multiple subaccounts.

You need to know how your bank transmits the downloaded transactions before you may access Online Banking.

• If the transactions download to one account, connect only the parent account. 
• Connect the subaccounts rather than the parent account if the transactions download to separate accounts.

It is possible that you accidentally linked both a parent account and its subaccounts, which is why you received the message that the account is already connected.

However, if one of the three accounts you mentioned is a separate account, may I ask which bank is affected and if there's an error message? Also, given that the problem still exists after your troubleshooting efforts, I recommend contacting our QuickBooks Online Live Support Team. This way, they'll be able to do further investigation into this concern. Here's how:

1. Log in to your QuickBooks Online account.
2. Click the ? Help button at the top right corner.
3. Select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose how you want to contact our support and fill in the information.

Additionally, I've added an article that might help you how to  create subaccounts to keep your chart of accounts organized: Create subaccounts in your chart of accounts in QuickBooks Online.

Please click the Reply button below if you have further questions about linking your bank accounts. We are always willing to assist. Stay safe.

To add some additional details to this issue:  Previously QBO sync all three of our bank accounts prior to 11/7/2022.  Something must have changed on that date.  Our bank is Webster Bank.  I contact QBO support case number 1590636500.  We troubleshoot the bank account sync issue and re-enter the bank’s login several times.  The resolve provided was to manually download the transactions and import them.  They also advised to contact the bank – which I did, and they said there were no issues on their side with the account.  Since then, several attempts have been made to re-sync the account with no success.  Consequently, manual transactions have been imported, but prefer the issue be resolved.  Since others have experienced the same issue starting on November 7, it appears to originate on QBO side.

I'm having the same problem.  QBO stopped syncing with TD starting 11/4/2022.  I have attempted multiple re-sign-ins but to no avail.  No changes on TD side.  Also BMO side is also not syncing as well on the same date.  Only thing I can specify is that I use Microsoft Edge instead of Chrome.  None of the online suggestion works so far.  Error code 105.  

I can help you with resolving the error you're having with your bank connection to get your latest transactions, @Nathan44.

Error 105 means that there's an issue with your bank. They might be having maintenance or server issues. You can perform a manual update to get the latest available transactions from your online banking account. 

Here's how: 

1. Go to the Bookkeeping menu and then Transactions then select Bank transactions. 
2. Select the bank account.
3. Click on the Update button.

This updates your bank and credit card transactions. If you see a message about additional authentication, follow the onscreen instructions. For more information about the error and how to resolve it, check out this article: Fix bank errors 102 and 105 in QuickBooks Online and QuickBooks Self-Employed. 

You may also consider adding your transactions by downloading the transactions from the bank. Then, upload the file to your account. Here's more information about adding your transactions manually in QuickBooks Online (QBO): Manually upload transactions into QuickBooks Online.

After adding your transactions, you can now match and categorize those transactions and reconcile them to ensure your books are accurate and there aren't any duplicate transactions:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Let me know if there’s anything else that I can assist with your bank transactions by leaving a comment below. I'm always willing to help. Have a great day!

Well this is obviously NOT a bank side problem.  What are the chances that TD, BMO, and now RBC too, all having sync issues with QBO at exactly the same time?  I mean they all failed to sync on 11/4/22.  If it happened to only one bank I can understand that it is likely a bank side issue, but to have it happen to all banks at the same time and suggest that it's not a QBO issue is simply an insincere response.  Moreover, it does not appear to be an isolated problem.  

And yes, multiple sign-in and manual update were attempted but all failed with error 105.

I understand how important it is to get your bank reconnected, @ryan-1234. I'm here to help you get the support you need.

I'd recommend contacting our Customer Care Team. This way, a representative can check and have this investigated.  I'll show you how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. For more information, check out our support hours and types.  

For future reference, I've added these links to help you perform future tasks in QuickBooks:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Keep your post coming if you have further questions about bank syncing issues. I'll be sure to get back to you.

We have a client that had the same issue around early November.  Nothing worked.  We tried adding a personal account just to see if it would bring over data and it did.  We assumed it was their bank.  They switched banks to Chase and everything was working fine until today.  QBO and the new bank stopped syncing again!  It's definitely on QBO side but can't get anyone to fix it.  They keep pointing to the bank but what are the odds it happened with two different banks.  Intuit, you've got a lot of angry customers.  Please do something or you will more than likely lose them.  

My organization has had the same issue for over 6 MONTHS now! I've called customer service multiple times and they tell me that this is their engineers' top priority. With the amount of resources at QB's disposal I find it incredible that this issue has not been resolved. I've basically been told to stop calling and just wait for a fix for almost 7 months. We use a major bank and they are no issues on their side. We've tried all the suggestions above to no avail. Still manually importing loads of data for several months. This is QB issue through and through. 

I use Chase Bank and mine quit working as well. I've had multiple people with support tell me that the desktop version no longer supports the connection to Chase, whereas other support has said that it should work. I've disabled, enabled, and allowed access at least a dozen times. 

Thanks for reaching out to the Community, @Pilley.

I've checked that we have an ongoing investigation about the banks not syncing or connecting. Since refreshing your account didn't fix the issue. It would be best if you can get in touch with our Support Team to check and verified this further and our engineers can add your account information to the list of affected users and attach your case to the INV-78627. Any progress will be communicated via email. Please follow these steps to get our contact information:

1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Online.
3. Select a topic and a sub-topic.
4. Click Get Phone Number.

On the other hand, to stay updated with the QuickBooks news and updates, you may visit our QuickBooks blog.

Feel free to add a post/comment below if you have any other banking questions, I'd be glad to help you. Wishing you the best!

Mine resolved for a few days but the issue has come back. It is impacting our credit card linked account as well so I know it's not bank specific. 

Just curious, did yours happen around the same time you added a 3rd party app to sync with QBO?

I am experiencing the same issue as well. It started around 12/15/22. Just chatted with QB...solved nothing.

Has anyone had a resolution to this problem? It has hit me too.

Let's work on some troubleshooting steps together to sync your bank account with QuickBooks Online (QBO), Rita.

QBO automatically downloads fresh transactions when you connect your online bank and credit card accounts. Don't be concerned if you aren't receiving the most recent transactions or updates seem stuck. Here's what to do so the program resumes downloading transactions.

First, let's perform a manual download to update all your connected bank and credit card accounts. Here's how:

1. Go to Banking.
2. Select the bank account tile.
3. Click Update.
   

Next, sign in to your bank's website to see whether the issue may be on their end. To do that, get the URL QBO uses to connect. Please refer to the steps below:

1. Go to Banking and select Link Account.
2. Search for your bank and click it.
3. Copy the URL listed and log in to its website.
   

For more information, please see this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Moreover, we'll appreciate it if you provide us with the name of your financial institution so we can check our system for any ongoing investigations.

I'll also encourage you to reconcile your accounts monthly to verify if their transactions match your bank statements. 

Please don't hesitate to return to this thread whenever you have additional questions concerning your bank account. We're always here to help. Stay safe and have a nice day ahead.

I have tried all of these steps on my own and also with the 6 different QuickBooks "experts" that have helped me. The feed works fine when I go straight to the bank. In fact, it worked fine on my old QBO program. I can only get one of the six accounts to come over on my new QBO program.

I still can't get mine to work - it's been an issue for almost a year now. I've spent hours on the phone with support and each support person tells me something different. It's extremely frustrating seeing as QB went from $350 for a program that was supported for 3 years, to an annual subscription that is almost double what I used to pay every three years!