Bank feeds not working/saying to add new account but account exists already

Thanks for sharing the steps you've tried, srobe.

Let’s get your Wells Fargo bank feeds downloaded into QuickBooks Desktop.

Since you're unable to download the Wells Fargo bank feeds, I suggest creating a test account and set this up for online banking.

If you can successfully download the bank feeds using the test account, you’ll want to merge it to your original account.

Here's how:

1. Select Lists at the top menu bar, and choose Chart of Accounts.
2. Right click anywhere, and select New.
3. Choose Bank, and click Continue.
4. Enter the correct bank's name in the Account Name field.
5. Click Save and Close.
6. Right click the old account, and rename it to the correct bank's name.
7. Click Save and Close.
8. Click Yes when you get the prompt to merge the accounts.

 Take a look at this article for more troubleshooting steps: Bank Feed Errors In QuickBooks Desktop.

That's it. Please let me know the results after trying the steps above. I'll be here to help if you have any follow-up questions. Have a wonderful day.

I am having the same problem. I tried to create unlink the bank feeds and it won't let me. I created a new account to see if it would work and I get the same error.  When I open the bank feeds screen it says no account is linked.  If I try to add an account, This is the error screen that I get.

  System.NullReferenceException:  Object reference not set to an instance of an object. at OLB_Center.WPFOLBCenter.ViewModel.OLBCenter ViewModel.SetAccountDetailsForSelectedAccount() at OLB_Center.WPF.Model.OLBCenter.OLBCenterAgent.LoadOLBCenter(StringstrSchema, String strXMLData, String strXMLData2, Int64 nVal)

Hello there, @CheriL.

Let's get this working for you.

If you're still unable to add an account after performing the steps provided by my colleague @PreciousB, we can try running reboot.bat in QuickBooks Desktop to refresh the program.

Here's how:

1. Right-click the QuickBooks Desktop icon on your desktop and select Properties.
2. Select Open file location.
3. Find the reboot.bat file, right-click it and choose Run as Administrator.
4. A Command Prompt window will show up, don't close this window manually. It'll automatically close once the process is complete.

Here's an article that provides a detailed steps on how to run reboot.bat in QuickBooks Desktop: Run Reboot.bat
 

Once done, re-start your computer and logged back into QuickBooks Desktop. If none of these steps for works, I recommend getting in touch with our Phone Support Specialist. They’ll be able to take a closer look at the issue and conduct further investigation on why you’re getting the error message.

Here's how:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. On the Contact Us page, click a topic.
3. Click on the Get Phone Number button to see the support number.
4. If asked, choose your QuickBooks Product.
5. Select your QuickBooks version.

If I can help you with anything else, please let me know as I'm always here to help.

Have you found a fix for this?

I am having the same issue, I went through all the steps in this article, nothing helped.

I actually created accepted the bank transactions downloads as a new account, now I have 2 of the same account.

my original one was named Wells Fargo

and now my new one is Checking at Wells Fargo. 

Hi there, @StephE928.

I appreciate you trying to resolve the Chase Bank issue you're experiencing. I can make sure you have the best support to fix this.

Since you've already performed the recommended steps given above and still bank feeds is not working, it's best to contact our phone support. They have more tools, such as screen sharing, to help investigate the cause of this.

1. Visit this link: https://help.quickbooks.intuit.com/en_US/contactus.

2. Select QuickBooks Desktop.

3. Choose your QuickBooks for Windows version.

4. Select the issue/topic.

5. Click the Get Phone Number button to see the support number.

That's it. Feel free to swing by the Community if there's anything else I can help. 

I am also having the same exact identical problem with downloading account info from Wells Fargo.  Anybody have a solution?????

Hi, AD16.

I appreciate your efforts in trying out the steps to resolve the issue. I'd be pleased to route you to the right support.

I know you've already called in. However, I still suggest reaching out to our QuickBooks Desktop Support so they can get your account information and to have this re-investigated.

Here's how you can reach us: https://quickbooks.intuit.com/community/Getting-Started/Contact-the-QuickBooks-Desktop-Customer-Supp....

You may find these articles helpful:

• Edit Bank Feed settings for bank or credit card accounts.
• Download Bank Feed transactions.
• Deactivate Bank Feeds for an account.

You can always get back here in the Community if you have more questions about bank feeds in QuickBooks Desktop. I'm here to help.

I am having that same problem that several in the thread have written about.  I tried doing as instructed, yet was presented with this error message after hitting ok:

"You cannot merge two accounts which both contain online information".

What can i do?  I am still missing information in the host (real) account?

Thank you,

David

Hey there, @dporgan.

The error you're getting is caused when you have bank feeds activated that needs to be deactivated. I'd be happy to help you with this.

To successfully merge your accounts, you must make sure that there are no pending transactions in your Bank Feeds Center. You can match or delete them from there.

Once done, you can now deactivate all online services for your accounts. Here's how:

1. Click on Lists from the menu bar.
2. Choose Chart of Accounts.
3. Right-click on the account, then select Edit Account.
4. Click on the Bank Feed Settings tab.
5. Click on Deactivate all online services.
6. Select OK, then click on Save & Close.

For further guidance, you can refer to this article: Merge Accounts, Customers, and Vendors.

And if you want to learn more "How do I" steps, you can always visit our Help Articles page.

Feel free to let me know if you need help with anything else.

Does anyone have a resolution for this issue, yet? I have also tried all that has been posted here, but have not been able to get the problem corrected.

Thanks for joining us here in the Community, @SummerJ.

I appreciate you performing the resolutions presented above. I'd like to ensure this gets taken care of for you.

To further isolate this issue, I'd recommend reaching out to our Customer Care Team. They have the tools to check on your bank connectivity and can open an investigation if necessary. 

Additionally, if you have any other questions concerning QuickBooks, you can always visit this link for some details: Help articles.

Please let me know how it goes or if there's anything else you need about this concern. I'll be around to help you out. Take care!

Hello,  I don't know if this will help you.   But I deactivated my bank feeds and activated again and it worked.   My bank doesn't have a direct feed,  I have to download and import my transactions.   I'm so thankful just deactivating bank feeds and then going to my transactions I downloaded and clicking on them to import solved the problem of quickbooks wanting me to create a new bank account. 

https://quickbooks.intuit.com/learn-support/en-us/banking/bank-feed-is-not-working/00/299269

Hi All,

This happens every year.  I have spent most of the day trying to get support.  My bank feed worked fine 5 days ago.  The Bank can't help, Intuit so far unhelpful.  I have done everything in my power to correct this.  I now have 2 accounts for the same Bank account that will not allow me to Merge them.  THIS IS SUCH HORRIBLE TIMING FOR THIS TO CONSTANTLY HAPPEN YEAR AFTER YEAR!!  PLEASE FIX THIS INTUIT & Call me to repair ASAP it's tax time.

Let's make sure you'll be able to merge your accounts, atk21.

I know how you want this to be fixed at the soonest possible time. Generally, when your bank stops supporting Bank Feeds, deactivating them will fix the issue. In the same way, you're unable to merge your accounts if it's connected connected online. To deactivate online services for your account, follow the steps provided below:

1. Click on Lists from the menu bar.
2. Choose Chart of Accounts.
3. Right-click on the account, then select Edit Account.
4. Click on the Bank Feed Settings tab.
5. Click on Deactivate all online services.
6. Select OK, then click on Save & Close.

Once done, you can try merging your accounts. Then, you can re-activate it back. You can go through these articles for more information:

• Fix Issues When Deactivating Bank Feeds
• Fix OL and OLSU Bank Feeds Errors In QuickBooks Desktop

In addition, when QuickBooks tries to make a match, it looks at the check numbers, amount, date, and who paid you. Learn from this article for your guide: Add And Match Bank Feeds Transactions In QuickBooks Desktop.

Feel free to let us know if you have any concerns about bank feeds. Please know the Community is always here for you 24/7.

Did anyone finaly found a solutions to this. Now I am having the same issues. I added a new account and cant find the Payee when trying to sort them in th ebank feeds. Every time I go to add a payee it tells me that the vendor is already there but I can see anything on th screen. 

Hello there, @yanmink.

Thank you for reaching out! I'm here to help you resolve the issue with your bank feeds and managing payees in QuickBooks Online. It sounds very challenging to have issues with payee management in bank feeds, particularly when trying to sort transactions and the system says the payee/vendor already exists but isn’t visible. 

Sometimes, our browser fills too much cache, which could cause malfunctions to some features or slow down a website. As of now, I can guide you on troubleshooting your browser to ensure it runs with QuickBooks efficiently. Let's start with accessing QuickBooks Online using incognito mode or a private window.Here are the shortcut keys to go private mode in a browser:For Google Chrome / Microsoft Edge / Opera:
 

• Windows: Ctrl + Shift + N
• Mac: Command ⌘ + Shift + N

For Firefox:
 

• Windows: Ctrl + Shift + P
• Mac: Command ⌘ + Shift + P

For Safari:
 

• Shift + Command ⌘ + N

If this works, you can proceed to clear your browser's cache and cookies. Otherwise, you can also use other supported browsers to ensure it runs QBO efficiently.

If you need any further assistance, please feel free to reach out. You're doing a great job managing your finances, and we're here to support you every step of the way!

I think you are miss understanding the problem.  Let me clarify. 

When downloading the QBO file from Chase or another banking Institution I then go to setup a new bank account in QuickBooks. I then go and download the account activity from multiple banks and then I Import the QBO data file. I then go into the banking feed center trying to categorize payments and Select the Payee or Add the Payee Names. Unfortunately, when I do, I sometimes get a message that says that the payee is in the vendors list and I still can’t see the payee in the correct field. The reason I know for sure that the vendor is in the database or "Vendors List" is because I have categorized other meal and entertainment charges in the past for McDonalds but now when I go into banking --> Bank Feeds --> Bank Feed Center ---> Then try to choose the payee from the drop down none of the payees (Vendors) are showing and when I add a Payee I can’t see who was added or selected, the fild remains just blank, sometimes when I try to add a payee that I know is in the vendors listed and I know for sure I added the vendor before into the database QuickBooks will say payee already exist and still show just a blank white area where the payee name should go. Is there something I am missing or that I need to do to get the old payees to show in the bank feed center?

I have tried to do the following Truble shooting Steps. 

1. have bank feeds activated and deactivated

2. Deactivate all online services

3. Rebuild Data

4. Sorting all of the lists in quickbooks. 

Still nothing working. 

Thank you for sharing the details of the troubleshooting attempts made to resolve this issue, Yanmink. Let's work through this together to determine why your QuickBooks Desktop shows that your payee already existed and the name field remains blank.

First, ensure you have the latest QuickBooks Desktop (QBDT) version to access the most delinquent features and product improvements. If your software is already up-to-date, let's utilize the QuickBooks Tool Hub to troubleshoot your vendor issue. Before that, kindly close your QBDT and proceed to the following steps below:

1. Download the most recent version (1.6.0.5) of the QuickBooks Tool Hub, then save the file where you can easily locate it. 
2. Open the file you downloaded (QuickBooksToolHub.exe).
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. Double-click the icon on your Windows desktop to open the tool hub when the installation finishes.

Next, run the Quick Fix my File. Please refer to the steps below for guidance:

1. From the tool hub, then choose Company File Issues.
2. Click Quick Fix My File.
3. Once completed, select OK and then launch your QuickBooks.

Lastly, run the QuickBooks File Doctor to recover your damaged and repair company files.

1. Go back to the Tool hub, then choose Company File Issues.
2. Click Run QuickBooks, File Doctor. This can take a minute to open.
3. Select your company file from the dropdown menu In QuickBooks File Doctor. If you don’t see your file, pick Browse to look for your files.
4. Choose Check your file (middle option only), then Continue.
5. Type in your QuickBooks admin password, then select Next.

Moreover, the duration of the scan is determined by the size of your file and may last approximately 10-15 minutes. It is possible that the scan could appear unsuccessful despite having resolved the problem. After the scan, proceed to launch QuickBooks and your company file.

If the problem persists, it would be advisable to contact our QBDT customer care team, who can investigate the issue further and initiate an inquiry if needed.

Additionally, I'll leave you with informative material that will help you gain knowledge about the QBTD reports that apply to your business requirements: Understand reports.

If any QBDT technical issue arises, the comment section is always open. I'll be here to help you at any time.

THank you for your message. Yes I did post on the other thread since people there were also having the same problem I am so I thought I would post there in the hopes someone found a fix but has not posted it yet. I have done as you recommanded and the tool told me that it did not find anything wrong. I then closed the company and opened it up again and same thing. I cant see any of the Payee down clicking on the dropdown and I can add a payee. Once I do the field remains blank with nothing showing or happeneing. 

I appreciate you following the steps provided by my colleague, @yanmink. I'll route you to the appropriate support so they can assist you with the necessary tools. 

Since you've performed it appropriately and the Payee field is still blank, I recommend contacting our QuickBooks Desktop Customer Support team. They can investigate this issue further with the appropriate tools.

Here's how: 

1. Open QuickBooks.
2. Go to Help.
3. Select QuickBooks Desktop Help or Contact Us.
4. Enter the question, keyword, or topic you need help with.

Additionally, you might want to refer to this article and learn how different reports cater to your business needs: Understand reports.

I'm here to answer additional questions about QuickBooks Desktop. Have a good one.