Can I get past the message "the bank needs you to do something at their site (108)?

Welcome to the Community, @cbecker20-yahoo-. I'm here to help you get past the error 108 you're receiving. 

It could be that your web browser's pop-up blocker is turned on. This is why you're unable to see notifications when you sign in to your bank's website. I'd suggest you turn it off first. Here's how: 

1. On your Chrome, tap the three vertical dot menu button in the top-right corner.
2. Choose Settings, then Site settings. Then click Pop-ups and redirect.
3. Turn off the toggle to block pop-ups.

Then, go back to your bank's website and check for any updates, messages, or notifications. 

Messages are usually about:

• New terms of service
• Announcements about maintenance or other site changes
• New offers

After you review and address all the messages, sign back into QuickBooks. Go to the Banking menu, then select Update. 

For additional guidance, check out this link: Fix bank error 108. 

You can now categorize and match online bank transactions after they are successfully downloaded in QuickBooks. 

Feel free to message again if you have additional concerns. I'll be here to help. 

Hi cbecker20-yahoo-, 

Hope you’re doing great. I wanted to see how everything is going about your banking concerns you had yesterday. Was it resolved?

Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

Hi I am having the same exact issue and have done what you suggested but am still having the issue

Welcome to the Community, davydg!

Thank you for following katherinejoyceO's steps to fix error 108. I'd be happy to provide you with a little more information.

You haven't mentioned it, but I recommend logging in to your bank's website for the items that need your action, like acknowledging new terms of service, an announcement about maintenance or other site changes, a new offer, etc. If you don't see anything, manage all transactions in the For Review section. Then, disconnect and reconnect your account to start a fresh connection.

Disconnect an account:

1. Go to Banking and select Banking.
2. Select the tile for the bank account.
3. Select the pencil ✎ icon, then select Edit account info.
4. Select the Disconnect this account on save checkbox.
5. Select Save and Close.

If you still get the same error, you can temporarily do a manual upload. Then, please contact our QBO Support to check the issue with more tools.

Please don't hesitate to go back to this thread if you need further assistance.

I logged into the bank's site (edward jones) with my popup blocker off, and there are no items that need action. No new TOS, no new offers, and no new transactions in the for review section. There was a popup about site redesign in several tabs, but I closed all those out, relogged in, they don't appear again, I can't get them to come back, I've gone page by page through the whole bank site and there are no such messages anywhere, yet Mint still keeps giving me the error 108 message.

Furthermore, I can't disconnect and reconnect because your instructions say to go to "banking" on Mint and there is no "banking." There is overview, transactions, credit score, bills, budgets, goals, trends, investments, marketplace, and settings. across the top there is "add accounts" (which doesn't let you remove an account) notifications, help, and leave feedback. 

When I navigate to settings > your accounts and find Edward Jones there and click the gear, I do not have the option to disconnect the account as you instruct. I only have the option to hide it or delete it entirely. I don't want to delete it and lose all my data. 

In short, this entire procedure is trash and I've wasted hours on it. Very unhappy. Fix it.

I logged into the bank's site (edward jones) with my popup blocker off, and there are no items that need action. No new TOS, no new offers, and no new transactions in the for review section. There was a popup about site redesign in several tabs, but I closed all those out, relogged in, they don't appear again, I can't get them to come back, I've gone page by page through the whole bank site and there are no such messages anywhere, yet Mint still keeps giving me the error 108 message.

Furthermore, I can't disconnect and reconnect because your instructions say to go to "banking" on Mint and there is no "banking." There is overview, transactions, credit score, bills, budgets, goals, trends, investments, marketplace, and settings. across the top there is "add accounts" (which doesn't let you remove an account) notifications, help, and leave feedback. 

When I navigate to settings > your accounts and find Edward Jones there and click the gear, I do not have the option to disconnect the account as you instruct. I only have the option to hide it or delete it entirely. I don't want to delete it and lose all my data. 

In short, this entire procedure is trash and I've wasted hours on it. Very unhappy. 

I appreciate seeing you here in our Community forum, @beej67. It's my priority to provide you with the appropriate support you need.

I understand how experiencing a bank error can be time-consuming and make it challenging for you to complete your online banking tasks. Thank you for taking the time to follow the steps provided by my colleague. However, you appear to be using a Mint account rather than QuickBooks Online. Please be aware that this forum provides troubleshooting solutions and information to QuickBooks users only.

I suggest contacting or submitting your concern to the Mint Support Community using this link: Mint Learn and Support. They have the knowledge and resources necessary to assist you in fixing this error.

You might also want to visit this link to find helpful articles about bank connectivity.

I am glad to have you here in our Community forum, beej67. I am hoping for the success of your business. Have a nice day!

Well that explains it!

I'm having the same issue--have tried all the fixes you've suggested, but I still keep running into the 108 error. Can you let me know how to fix this problem? 

Hello there

Let me share some insights into your concern about fixing 108 errors in QuickBooks Online.

I understand how important for you to be able to work on your business smoothly with QuickBooks Online. I'll assist you with your questions and provide some clarification. To efficiently help you, may I have the precise information of what bank are you using? Moreover, to move forward you can follow these steps to be able to work efficiently.

Step 1: Review messages on your bank or credit card's website

1. Sign in to your bank or credit card's website.
2. Important: These should be the same credentials you use to connect the account to QuickBooks. If you use something different, disconnect the account from QuickBooks and use the credentials for your bank's website to reconnect it.
3.  Check for any updates, messages, or notifications.
4. If you need to take any action, the message should give you specific steps.

Step 2: Update your bank connections in QuickBooks.

After you review and address all the messages, sign back into QuickBooks.

In QuickBooks Online

1. Sign in to your QuickBooks Online account.
2. Go to Transactions then select Bank Transactions.
3. Select Update.

Important: If you did not receive any notifications on your bank's website but still encounter error 108, please get in touch with your bank. You may be unable to see certain types of messages that can trigger this error.

If the problem persists, you can try logging in to QuickBooks using an incognito or private browser. Alternatively, you can also explore other browser troubleshooting options.

Moreover, you can manually upload your bank transactions. If you can't upload them, or you get an error, don't worry. These are usually temporary and easy to fix.

Please don't hesitate to send a reply if there are any additional questions with Banking error 108 in QuickBooks Online. Have an awesome day!

I work for synchrony bank with the Lowes Consumer and Lowes Business cards and worked with a customer for over 45 min today trying to connect his Lowes Business card. We went into incognito mode, verified his un and password, turned off popups and confirmed no messages on the account, updated everything anyway, updated the bank connection, and tried to connect multiple times, but continued to get the message "the bank needs you to do something at their site (108)." He was using his correct credentials bc he was able to log into the credit card on the bank website (lowes.syf.com/commercial) and verified that the website said "you're all caught up." I work at the bank and could not see anything at all that needed attention or needed to be updated. My management tells us there's nothing we can do to assist with linking to aggregators except verifying login information, and to refer customers back to the aggregator, but the aggregators (quickbooks, etc) tell customers they have to call us. I don't know what to do or how to help.

I work for synchrony bank with the Lowes Consumer and Lowes Business cards and worked with a customer for over 50 min today trying to connect his Lowes Business card. We went into incognito mode, verified his un and password, turned off popups and confirmed no messages on the account, updated everything anyway, updated the bank connection, and tried to connect multiple times, but continued to get the message "the bank needs you to do something at their site (108)." He was using his correct credentials bc he was able to log into the credit card on the bank website (lowes.syf.com/commercial) and verified that the website said "you're all caught up." I work at the bank and could not see anything at all that needed attention or needed to be updated. My management tells us there's nothing we can do to assist with linking to aggregators except verifying login information, and to refer customers back to the aggregator, but the aggregators (quickbooks, etc) tell customers they have to call us. I don't know what to do or how to help.

Had another call today about this issue. We went into incognito mode on chrome on pc, verified he could log into his credit card on the bank website (lowes.syf.com/commercial), turned off popup blockers for the site, and verified that there were no new messages, notifications, or updates needed on the bank site. Went to quickbooks online and made sure the old account number was disconnected, and updated the bank transactions, but when the cardholder tried adding the credit card again, he still got the same message "take care of it at the bank site, go to the bank site," with error 108. The customer I spoke to previously stated it looked like the website quickbooks was attempting to connect to was "lowes.syf.com/commercial/na" and I'm not sure if this could be the issue, because the "na" at the end shouldn't be there.

We're glad you shared the troubleshooting steps you performed and for contacting our team to help you resolve the banking error 108, Litza.

At the moment, there's an ongoing investigation (INV-114146) about Lowes Business (Synchrony) Error 108.

In the meantime, you can manually upload your bank transactions in QuickBooks Online (QBO) to continue with your banking tasks.

Also, I recommend routing back to QBO Support to be updated on the progress of the investigation and ensure you're added to the affected user's lists.

I'll also add this article to help you categorize bank transactions automatically: Set up bank rules to categorize online banking transactions in QuickBooks Online.

You can always return here if you have additional questions about the connection between your bank and QBO. We'll be willing to lend a hand. Take care, and have a good one.