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Michelle0531
November 15, 2022
Solved

duplicate deposits

  • November 15, 2022
  • 1 reply
  • 5 views

Good morning ~~

I am working on correcting duplicate entries from previous bookkeepers at my company.  They use Quickbooks Online.  For some reason there are duplicate deposits showing up under uncleared payments and uncleared deposits.  I know they are incorrect but is it okay to just delete them?  There are also many that are 0 amounts - can I just delete those?

Thank you!

 

    Best answer by Jen_D

    Good morning, Michelle.

     

    I hope you're doing well. I'll be more than happy to assist you with correcting duplicate transactions in your account.

     

    Yes, you can delete the entries so they will no longer show in the register as duplicates. All you need to do is to click the More option at the bottom of the transaction and then Delete.

     

    You can also choose to just void the entry instead of deleting them. This way you can retain the entries and add some memos why these items are voided. Voided transactions will no longer interfere with the balances and will only remain as non-posting entries with 0 values.

     

    The following link will guide you how to remove entries in QBO: Void or delete transactions in QuickBooks Online

     

    Another option is finding a third-party deleter app to remove the data inside QuickBooks. Click this link to our site: QuickBooks Online Applications

     

    If you have further questions about the processes in QuickBooks, please feel free to post them here or mention my name. I'll be here to help you manage your QBO transactions. Have a nice day!

    1 reply

    Jen_D
    Jen_DAnswer
    Level 8
    November 15, 2022

    Good morning, Michelle.

     

    I hope you're doing well. I'll be more than happy to assist you with correcting duplicate transactions in your account.

     

    Yes, you can delete the entries so they will no longer show in the register as duplicates. All you need to do is to click the More option at the bottom of the transaction and then Delete.

     

    You can also choose to just void the entry instead of deleting them. This way you can retain the entries and add some memos why these items are voided. Voided transactions will no longer interfere with the balances and will only remain as non-posting entries with 0 values.

     

    The following link will guide you how to remove entries in QBO: Void or delete transactions in QuickBooks Online

     

    Another option is finding a third-party deleter app to remove the data inside QuickBooks. Click this link to our site: QuickBooks Online Applications

     

    If you have further questions about the processes in QuickBooks, please feel free to post them here or mention my name. I'll be here to help you manage your QBO transactions. Have a nice day!

      M
      Michelle0531Author
      November 18, 2022

      When I deleted the duplicate deposits, it messed up my beginning balance for my next reconciliation.  Now what do I do?

       

      Thank you!!  

      J
      JamesAndrewMModerator
      Moderator
      November 18, 2022

      Hello there, @Michelle0531.

       

      I appreciate you for getting back to us. I'd like to provide some clarifications and point you in the right direction to help you resolve this opening balance issue.

       

      Check your bank statement to see if the deleted deposits are verified duplicates. If so, they shouldn't have affected the beginning balance. Make sure all the transactions in your bank statement match the QuickBooks Online records.

       

      Also, if changes are applied to an already reconciled transaction. This changes the ending balance of your last reconciliation, which impacts the beginning balance of the next one.

       

      To fix this, you'll need to undo the reconciliation. After that, go to your bank register and remove the R status of your transactions to zero out the amount.

       

      Here's how:

       

      1. Go to the Accounting menu.
      2. Select Chart of Accounts.
      3. Find the account holding the transaction. Then select View register. 
      4. Select the transaction you want to unreconciled to expand the view.
      5. Review the check column. If the transaction is reconciled, you’ll see an “R.” 
      6. Select the checkbox. This changes the letter in the box. Keep selecting it until the box is blank. This removes the transaction from the reconciliation.
      7. Select Save.
      8. Close the account register.

       

      For more details about this process, please see this link: Learn how to unreconciled an individual transaction from a completed reconciliation.

       

      I recommend consulting with your accountant to ensure your records are in ship shape.

       

      You can visit this article which talks about fixing issues for accounts you've reconciled in the past in QuickBooks Online: Learn what to review so you can start reconciling.

       

      The Community always welcomes you for further inquiries about your transactions. Have a great day ahead!

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