Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
M
Michelle0531
November 15, 2022
Solved

duplicate deposits

  • November 15, 2022
  • 1 reply
  • 5 views

Good morning ~~

I am working on correcting duplicate entries from previous bookkeepers at my company.  They use Quickbooks Online.  For some reason there are duplicate deposits showing up under uncleared payments and uncleared deposits.  I know they are incorrect but is it okay to just delete them?  There are also many that are 0 amounts - can I just delete those?

Thank you!

 

    Best answer by Jen_D

    Good morning, Michelle.

     

    I hope you're doing well. I'll be more than happy to assist you with correcting duplicate transactions in your account.

     

    Yes, you can delete the entries so they will no longer show in the register as duplicates. All you need to do is to click the More option at the bottom of the transaction and then Delete.

     

    You can also choose to just void the entry instead of deleting them. This way you can retain the entries and add some memos why these items are voided. Voided transactions will no longer interfere with the balances and will only remain as non-posting entries with 0 values.

     

    The following link will guide you how to remove entries in QBO: Void or delete transactions in QuickBooks Online

     

    Another option is finding a third-party deleter app to remove the data inside QuickBooks. Click this link to our site: QuickBooks Online Applications

     

    If you have further questions about the processes in QuickBooks, please feel free to post them here or mention my name. I'll be here to help you manage your QBO transactions. Have a nice day!

    1 reply

    Jen_D
    Jen_DAnswer
    Level 8
    November 15, 2022

    Good morning, Michelle.

     

    I hope you're doing well. I'll be more than happy to assist you with correcting duplicate transactions in your account.

     

    Yes, you can delete the entries so they will no longer show in the register as duplicates. All you need to do is to click the More option at the bottom of the transaction and then Delete.

     

    You can also choose to just void the entry instead of deleting them. This way you can retain the entries and add some memos why these items are voided. Voided transactions will no longer interfere with the balances and will only remain as non-posting entries with 0 values.

     

    The following link will guide you how to remove entries in QBO: Void or delete transactions in QuickBooks Online

     

    Another option is finding a third-party deleter app to remove the data inside QuickBooks. Click this link to our site: QuickBooks Online Applications

     

    If you have further questions about the processes in QuickBooks, please feel free to post them here or mention my name. I'll be here to help you manage your QBO transactions. Have a nice day!

      J
      JessBlu
      April 12, 2023

      I have a client I took over from another bookkeeper and they have many duplicate deposits from last year.  Taxes are already done so I do not want to change anything from 2022.  How can I remove the duplicate deposits from last year to not show up on the reconciliation report for this year and correct the QBO balance to the Bank balance?  The client uses Square payments and bank feed so somehow they are duplicating the deposit.  Please HELP!!

      J
      JamaicaAQuickBooks Team
      QuickBooks Team
      April 12, 2023

      I can see that you've done everything to fix these duplicate transactions from Square and Bank feeds, @Jess11_2. I've got the steps to ensure we dissolve them from your records.

       

      You're right about payments recorded within Square are brought over to QuickBooks. Since your client's bank is synced, this creates duplicate transactions. You'll want to consider linking one of them to avoid this from happening again.

       

      One possible reason why there are duplicates is that the imported deposits from Square are added instead of matching them to entries that are already in QuickBooks. To fix this, follow the steps below:

       

      1. Go to the Banking or Transactions menu and select Banking.
      2. Locate the tile for Square and proceed to the Categorized tab.
      3. Find the Square transactions and click Undo.
      4. In the For review tab, locate the Square transactions and tick the Find match button. 
      5. On the Match transactions page, search the duplicate and check it, then tap Save.

       

      If you need to remove these transactions, we can Exclude them by ticking the corresponding boxes from the For review tab.

       

      If these duplicates are in the register, we can manually delete them. By doing so, it will avoid doubling the income. I'll show you how:

       

      1. Go to the Accounting menu and select Chart of Accounts. 
      2. Find the bank account and then click View Register.
      3. Locate the transactions, then hit Delete.

       

      See this article to learn more about managing Square account and handling sales transactions: Connect your Square account to QuickBooks Online.

       

      Once done, check this guide to compare transactions from your bank statement with the ones entered into QuickBooks: Reconcile an account.

       

      Feel free to place a comment below for additional questions about customer payments and bank deposits. It's my pleasure to help. Be well.

      Need QuickBooks guidance?
      Log in to access expert advice and community support instantly.
      Terms & ConditionsAccessibility statement