Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
M
Michelle0531
November 15, 2022
Solved

duplicate deposits

  • November 15, 2022
  • 1 reply
  • 5 views

Good morning ~~

I am working on correcting duplicate entries from previous bookkeepers at my company.  They use Quickbooks Online.  For some reason there are duplicate deposits showing up under uncleared payments and uncleared deposits.  I know they are incorrect but is it okay to just delete them?  There are also many that are 0 amounts - can I just delete those?

Thank you!

 

    Best answer by Jen_D

    Good morning, Michelle.

     

    I hope you're doing well. I'll be more than happy to assist you with correcting duplicate transactions in your account.

     

    Yes, you can delete the entries so they will no longer show in the register as duplicates. All you need to do is to click the More option at the bottom of the transaction and then Delete.

     

    You can also choose to just void the entry instead of deleting them. This way you can retain the entries and add some memos why these items are voided. Voided transactions will no longer interfere with the balances and will only remain as non-posting entries with 0 values.

     

    The following link will guide you how to remove entries in QBO: Void or delete transactions in QuickBooks Online

     

    Another option is finding a third-party deleter app to remove the data inside QuickBooks. Click this link to our site: QuickBooks Online Applications

     

    If you have further questions about the processes in QuickBooks, please feel free to post them here or mention my name. I'll be here to help you manage your QBO transactions. Have a nice day!

    1 reply

    Jen_D
    Jen_DAnswer
    Level 8
    November 15, 2022

    Good morning, Michelle.

     

    I hope you're doing well. I'll be more than happy to assist you with correcting duplicate transactions in your account.

     

    Yes, you can delete the entries so they will no longer show in the register as duplicates. All you need to do is to click the More option at the bottom of the transaction and then Delete.

     

    You can also choose to just void the entry instead of deleting them. This way you can retain the entries and add some memos why these items are voided. Voided transactions will no longer interfere with the balances and will only remain as non-posting entries with 0 values.

     

    The following link will guide you how to remove entries in QBO: Void or delete transactions in QuickBooks Online

     

    Another option is finding a third-party deleter app to remove the data inside QuickBooks. Click this link to our site: QuickBooks Online Applications

     

    If you have further questions about the processes in QuickBooks, please feel free to post them here or mention my name. I'll be here to help you manage your QBO transactions. Have a nice day!

      M
      Michelle0531Author
      November 15, 2022

      One more question - Can I clear the voided entries that show in my reconciliation report so they don't show anymore?

       

      thank you!

      MaryLandT
      MaryLandT
      Level 10
      November 15, 2022

      Hello!  I'm not looking to undo a reconciliation.  I just want to clear the zero and voided transactions so they don't print on every reconciliation report.  I am so used to Quickbooks Desktop that I seem to have a lot of questions with Quickbooks Online.

      Thanks for help!


      I understand that you want to remove transactions with zero amounts when printing the reconciliation report, Michelle0531.

       

      Other reports let you customize reports to remove or hide transactions with zero amounts, but not the Reconciliation report. Also, this report is one of the few reports that can't be directly exported to Excel.

       

      To remove transactions with zero amounts, you can manually export the data on your Reconciliation report. I'm adding the following steps below as your guide.

       

      1. Highlight the information on the report.
      2. Right-click and copy the information.
      3. Open Excel and right-click and paste the information.
      4. Adjust the column widths for the format of the Excel report to show all the information.
      5. Make some edits by removing columns with zero amounts.
      6. Click Save.

       

      There are several things you can do after reconciling bank accounts in QuickBooks. These articles will help ensure transactions from the real-bank match with what's in QuickBooks.

       

       

      Get back to me whenever you have an additional question. I'll be right here to help you.

      Need QuickBooks guidance?
      Log in to access expert advice and community support instantly.
      Terms & ConditionsAccessibility statement