Merchant account closed all of a sudden no explanation then an hour later they deposit my money into my QuickBooks Checking account, now saying it’s closed to and Keepin

I understand how you feel right now, @sdawn0206-icloud
 

I'd like to help and make sure you get the best assistance for your concern.

Merchant accounts aren't closed or deactivated unless you've requested for it. We’ll have to identify the root cause of why the account is no longer active. The process requires us to collate personal data to open an account.  

I'd recommend contacting our Payments Support Team to review the security of your account. You can reach them using this link: Contact Payments Support.

To view the support hours and types, check out this article: QuickBooks Payments Service.

Meanwhile, payments are deposited to your account within five business days if this is your first time to use QuickBooks Payments. This is because we are still setting up your merchant account. The next time you receive the customer payments will be deposited to your account a lot faster. You can also log in to your merchant account to see what is the status of those deposits. You can use the following links for reference: 

• Find out when QuickBooks Payments deposits customer payments
• Common questions about payments deposits in QuickBooks Online

Please know the Community has your back. If you need help with QuickBooks, feel free to post a comment below. I’ll be right here to assist further. Have a good one.

It happen the same thing to me, It is so  frustrating. Holding on the phone for 3 hours and not getting an answer and all the people you talk to has different answer to your request. Beyond Frustrated!

It isn't the kind of experience I'd like you to have, @Reyna236. I'll make sure to route you to the support who can help you check the status of your account.

First of all, I appreciate you contacting our support team to confirm the reason for your account closure. As much as I'd like to help, we can't access your account here in the Community space due to account security concerns.

However, I strongly advise you to Contact Payments Support again. I know you called, but since this is a public forum, they can look up your account and check it in a secure area.

In addition, since your Merchant account is closed. You may need to sign up for a new one if you want to accept credit card, debit, and ACH bank transfer payments again. Please refer to this guide: Sign up for QuickBooks Payments.

That should point you in the right direction. Please let me know how it goes after reaching our support. I'm only a few clicks away if you have any follow-up questions or concerns. Take care!

I just had this same thing happen to our company.  Merchant account was closed with no explanation as to why, and I was on the phone for HOURS.  We need to have the payment link for receivables.  No one seems to know anything, and I was told I would be emailed an answer.  Guess what....no email!!

I'm dealing with this right now. Account closed with no explanation and funds are being held. Any follow up from QB?

I'm sad to hear about the situation you're facing with your account closure and the holding of your funds, @SiteReplicaLLC.

I see how it would be essential to have an explanation for such a worrisome experience. Rest assured, I'll be around to provide some insights about this matter.

Your QuickBooks Checking account will only close when the balance is $0. In this situation, I suggest contacting the number printed on the back of your QuickBooks Debit Card to help settle everything. 

Also, when QuickBooks detects any unusual aspects in your payments, we will initiate a review process, which may temporarily place the deposits on hold. In such cases, you will receive an email containing instructions explaining the reasons behind the hold and providing guidance on how to address the issue. For more insights, you can review this link: Why are my funds on hold?

If you haven't received any email, it's best to call our QuickBooks Payments support team. They have the necessary tools to review your account in a secure environment. This way, they can check the root cause of the on-hold funds. 

I'm also sharing this resource to help track down and move payments to Undeposited Funds so they show up in your Bank Deposit window: Find missing payments you want to deposit in the Bank Deposit window.

I appreciate your efforts in bringing this matter to our attention, and please rest assured that your satisfaction continues to be our utmost priority. If you have any further questions or require additional assistance, please feel free to mention my name.

Something like this is happening to me right now

At this point, you guys have copied and pasted the same information, we all are following it, but nothing is being resolved. I'm joining in with others to raise awareness. There's nothing you guys can do for us. 

Thank you for your response. I believe you are providing a resolution to an issue unrelated to my specific problem.

I've already taken the necessary steps you mentioned to myself, and others without resolution. Can my case be escalated to Tier 2 for further assistance?

I appreciate you chiming in on this thread, @SiteReplicaLLC. You deserve an explanation and an acceptable reason for why your merchant account is suddenly closed. Allow me to direct you to our Support Team to escalate this matter.

We are unable to escalate your concern here due to the need for personal information that cannot be shared in this public forum. To secure your information, I recommend contacting our representatives to have this case reviewed. They can assist you in figuring out what happened to the transaction that led to the closure of your Merchant account.

To proceed, follow the steps below:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Please note our operating hours so you can reach us timely. If you'd like to call us directly, refer to this article: Contact Payments.

If the funds are on hold, you'll want to find out why. Start by checking the payment status and email to determine the fixes available.

The Support Team should be able to assist you in figuring out the reason behind this matter. In case you need help with handling any other payments, add them below. I'll be glad to assist you further. 

I appreciate your assistance thus far, but it seems I've exhausted the preliminary troubleshooting steps. I'm reaching out specifically to escalate this matter. Could you kindly connect me with a level 2 support or someone with the expertise to address my concern more directly? Thank you for your understanding.

Has the issue been resolved?

Let me point you in the right direction, @Red14.

Unless you have made a specific request, your merchant account will remain open and active. 

Since we don't have access to your account here in the Community, I recommend contacting our Support Team for help reviewing your account.

To continue, please proceed as follows:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Please take note of our business hours so that you can contact us promptly. If you prefer to reach us by phone, please consult this article for further information: Contact Payments.

I have included these articles for your reference:

• Find out when QuickBooks Payments deposits customer payments
• Common questions about payment deposits in QuickBooks Online

Please keep us updated on your progress or if you have any further questions with your Merchant account. I'll be available to assist you if needed. Have a nice day!

We have the same issue. It seems to be a scam to take the money because why process the charge and not refund the customer if you believe the change to be suspicious. They just hold the funds and give no reason or explanation. I have contacted my stated Attorney General's Office to file a complaint, I would suggest doing the same or you will keep getting cases escalated and never see the funds again.

Was there ever a fix to this?  I am in this situation at the moment and I am pissed with no resolution. 

Hello there, LegacyTax1. I would feel the same way if I were in the same situation. I can route you to our designated support to check your merchant account.

Your concerns require the assistance of our designated support, as they possess the necessary security protocols to access your account details, which is beyond the scope of what can be done here in the Community space. Therefore, I recommend contacting our payment support. 

Here's how to reach them:

1. In your QuickBooks Online account, go to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Type in a short description of your issue and concern in the box provided.
4. Click Continue.
5. Select the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT. 

For future reference, you can check the deposit speed for your product to learn when QuickBooks Payments deposits your customer's payments. 

You can always return here whenever you need assistance and clarifications with QuickBooks-related concerns. Tap the reply button below to enter your queries. 

Same thing happened to me.  I’ve been a Quickbooks customer for over 20 years and a Merchant account holder for atleast the last 5 years with zero chargebacks.  Earlier this month I couldn’t process credit transactions with Go Payment. I called QB support and they said my account was closed with the explanation it was a business decision.  I asked for more info and they said there was none. They said I had to reapply for a new account in 30 days.  I tried to get to higher management, they said there was no one but maybe the credit card fraud hotline.  I called them and they told me the same thing except they would initiate an investigation and I should hear back within 2 days. 5 days passed and nothing.  I spend over $200 a month on QB and this is the service I get.  Absolutely infuriating.  I’ve been needing a strong enough motivation to leave the platform and it seems to be the final blow to me.

I am having the same issue and I received the same response. What other software are you using because it seems Quickbooks doesn't value our accounts

The same thing happened to me and got the same answer. What other software are you using because seems QB doesn't value our accounts