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My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone experienced this issue and can give advice/instruction?

 
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Best answer 03-08-2019

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QuickBooks Team

Re: My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone ...

Hi there, @julie_hopper.

 

Thanks for reaching out to the QuickBooks Community. Allow me to help provide some information about connecting Huntington Bank with QuickBooks Online (QBO).

 

We have an ongoing issue where some users are not able to connect their Huntington Bank with QBO. Rest assured that our engineers are investigating and working on an immediate fix. For the meantime, I encourage you to contact our QuickBooks Online Support Team so they can add you to our notification list of affected users to receive live email updates about this issue. 

 

Here's how you can contact our live support: 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (question mark icon) at the top right.
  3. Click Contact us to connect with a live support agent.

While we're continuing to work on resolving this issue, you can manually download the transactions from your bank's website and import them into QBO using the WebConnect feature. This way, we can make sure you have the necessary bank transactions in your bank feeds to keep you up and running. 

 

I appreciate your patience. If you have additional questions about the WebConnect feature, don't hesitate to leave a comment below. I'm always here to help. 

15 Comments
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QuickBooks Team

Re: My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone ...

Hi there, @julie_hopper.

 

Thanks for reaching out to the QuickBooks Community. Allow me to help provide some information about connecting Huntington Bank with QuickBooks Online (QBO).

 

We have an ongoing issue where some users are not able to connect their Huntington Bank with QBO. Rest assured that our engineers are investigating and working on an immediate fix. For the meantime, I encourage you to contact our QuickBooks Online Support Team so they can add you to our notification list of affected users to receive live email updates about this issue. 

 

Here's how you can contact our live support: 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (question mark icon) at the top right.
  3. Click Contact us to connect with a live support agent.

While we're continuing to work on resolving this issue, you can manually download the transactions from your bank's website and import them into QBO using the WebConnect feature. This way, we can make sure you have the necessary bank transactions in your bank feeds to keep you up and running. 

 

I appreciate your patience. If you have additional questions about the WebConnect feature, don't hesitate to leave a comment below. I'm always here to help. 

Not applicable

Re: My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone ...

I'm having a similar issue. My account connects but every day it asks to reverify with a 6 digit pin. So i get a texts and reconnect but the next say it says it needs to verify security again.

 

Anyone else get this issue?

Not applicable

Re: My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone ...

@JanyRoseB 

 

I'm having a similar issue. I connect but everyday it asks me to reverify the security so I get a text code and reverify. It works for a couple hours, but then I have to do the cycle all over again.

 

Will this also be fixed by the engineering team in the future as well?

 

Screen Shot 2019-03-11 at 8.01.56 PM.png

Moderator

Re: My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone ...

I appreciate you for joining in on the thread, rogyuen.

 

The 6 digit verification code comes from your financial institution which is one of their security features. Our engineers will only fix problems generated within and related to the program.

 

I'd recommend reaching out to them to see if they have an option to do a one-time verification. There might also be a bank notification that needs your attention or confirmation.

 

You can count on me if you have follow-up questions about this. Have a great day!

Not applicable

Re: My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone ...

I have the same issue, complicated by the fact that I'm living overseas.  Thus, I can't receive the text with the security code.  I have tried having the code sent to my email, but Huntington's software is buggy, and it is sending the code to the WRONG email address (it is deleting a letter from my name ... emailing to "sctt" instead of "scott").

 

Very maddening ... I have several other accounts with other banks/CC companies that connect just fine.  If Huntington can't figure this out by this summer, when I'm home, they will lose a 20-year customer who has been a RAVING fan of this bank.  

QuickBooks Team

Re: My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone ...

Hello there, scottrbw.

 

We want to fix the incorrect email address. Though, we don't have a direct control over your account from Huntington's website.

 

You might want to log in to your account and see if there's a way to change the email address in your end. If there aren't any, you can contact their chat or email support (if they offer either of these options) while you're in overseas.

 

I would recommend contacting them directly to raise your concern, and to see if they have a workaround about this.

 

Please let me know if you have other questions.

Not applicable

Re: My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone ...

I spent 4 hours on the phone today being ping-ponged back and forth between customer service reps at Huntington (denying they have an issue and saying they can't fix it sending me back to Intuit) and Intuit who have taken an obscene amount of time to log into my computer and check and edit all of my settings to try and figure this issue out. Had I seen this conversation at 11 AM today I wouldn't have lost 5 hours of my day trying to fix this. 

 

Yes, it may just mean I need to switch banks to one of the big-boys which I hate to do being a small business trying to support the little bank. 

 

Total. Waste. Of. Time.

 

Frustrated in Cleveland Ohio

QuickBooks Team

Re: My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone ...

Hi @DOGS4LIFE,

 

This is not the experience we want you to have. We strive hard to provide you with a service wherein all your concerns are resolved.

 

I know time is precious for business owners like yourself, and we don't want to waste any of your time. We want to get you back to business as soon as possible.

 

The error OL-301 if often caused by a bank connection or company file issue. You can trigger the connection with your bank feeds to reset it.

 

You can turn off your bank feeds and turn it on again. Here's how you turn it off:

  1. Click on List from the menu bar.
  2. Choose Chart of Accounts.
  3. Right-click on the account, then select Edit Account.
  4. Click on the Bank Feed Settings tab.
  5. Tick on the Deactivate all online services checkbox.
  6. Click OK, then Save & Close.

Once done, you can then turn it back on. You can turn it back on by choosing the account from your Chart of Accounts and clicking on Set Up Bank Feeds.

 

For further guidance, you can refer to this article: Get Help with error OL 301 or 393.

 

Please know that you can always get back to me if you have any other questions. I'll be around to help.

Not applicable

Re: My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone ...

I disconnected and reconnected my bank accounts, and it keeps sending me through the same loop. Complete the secure connection, put in the 6 digit code, says the connection is complete but does not bring over any transactions. Click on update and it sends me another 6 digit code. I have not been able to sync all month. Is this an ongoing issue or am I the only one still having problems?

QuickBooks Team

Re: My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone ...

Hello @jthomasson,

 

I appreciate you for disconnecting and reconnecting your bank accounts so you can connect them with QuickBooks.

 

You should be able to connect your banks after entering the 6-digit codes. Let's perform another troubleshooting steps by connecting your banks through a private browser. There are times that the browser is full of frequently accessed page resources. Thus, causing the page to loop when entering codes. As an alternative, you can use another compatible browser to isolate the issue.

 

When that works, you can then delete cache and cookies from the regular browser. This is to help clear the data you've previously accessed and stored on the browser's preferences.

 

If you're getting an error 185, I recommend contacting our QuickBooks Online Technical Team so they can add your account to the investigation. By doing so, you'll be able to receive an update once the issue is resolved. 

 

Let me know how everything turns out after performing the solution above. I'm always around to provide the information you need.

Frequent Explorer *

Re: My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone ...

I have tried all of the above steps and still get the error. Do you have any other alternatives? Entering the transactions manually is not feasible as it would be very time consuming (and I already have to do this with my Chase credit card since that connection hasn't worked properly in months.) When I enter my 6 digit verification code it appears to accept it, but only updates the balance, and not any transaction. When I hit update to download the transactions it disconnects and prompts me to re-connect using the six digit code.

 

I see from the original post and responses that this has been an ongoing issue for quite some time, and QB engineering team has been aware since March. Hopefully that means there is a fix in place.

Moderator

Re: My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone ...

I appreciate your time following the steps above, @monicab.

 

Some financial institution (FI) requires an additional security requirement beyond user ID and password, such as a token (code).

 

We received several reports regarding users being required to enter their 6-digit code even after doing so, and some of them are getting an error 185. Our Product Engineers are still investigating the root cause of the issue and continuously working to fix this as soon as possible.

 

While we don't have an exact timeline for when this will be resolved, I suggest getting in touch with our Phone Support team and providing this investigation number 32698 so they can you to our notification list. This will help our Engineers know how many users are affected by the issue. We will notify you through email once this has been resolved. I'll also inform you here when we get the update as well.

 

Here's how to reach them:

 

1. On your QBO account, click the Help (question mark) icon at the upper right.
2. Select Contact Us at the bottom to connect with our support.

 

Thanks for your patience while we look into this. Please let me know should you have any follow-up questions. I want to make sure everything is taken care of for you.

Community Contributor *

Re: My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone experienced this issue and can give advice/instruction?

 
Community Contributor *

Re: My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone experienced this issue and can give advice/instruction?

If you log into your Huntington account and go to your settings there is an option to allow 3rd parties to access your account that will need to be toggled to the on setting.
Not applicable

Re: My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone ...

Spoke with Huntington bank today.  If you log in to Huntington bank using a business Company ID, usename, password, and pin/token, then you CANNOT sync with Quickbooks Online. 

 

However, it is possible to log into your accounts using their "retail online" instead of "commercial business".  That will require a SEPARATE user name and password for a single account user in your company, and Quickbooks can sync with the account under those circumstances.  It does not require a separate account, just a different way of logging in.

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