My Huntington Commercial checking account will not connect to Quickbooks Online - has anyone experienced this issue and can give advice/instruction?

I'm having a similar issue. My account connects but every day it asks to reverify with a 6 digit pin. So i get a texts and reconnect but the next say it says it needs to verify security again.

Anyone else get this issue?

@JanyRoseB 

I'm having a similar issue. I connect but everyday it asks me to reverify the security so I get a text code and reverify. It works for a couple hours, but then I have to do the cycle all over again.

Will this also be fixed by the engineering team in the future as well?

I appreciate you for joining in on the thread, rogyuen.

The 6 digit verification code comes from your financial institution which is one of their security features. Our engineers will only fix problems generated within and related to the program.

I'd recommend reaching out to them to see if they have an option to do a one-time verification. There might also be a bank notification that needs your attention or confirmation.

You can count on me if you have follow-up questions about this. Have a great day!

I have the same issue, complicated by the fact that I'm living overseas.  Thus, I can't receive the text with the security code.  I have tried having the code sent to my email, but Huntington's software is buggy, and it is sending the code to the WRONG email address (it is deleting a letter from my name ... emailing to "sctt" instead of "scott").

Very maddening ... I have several other accounts with other banks/CC companies that connect just fine.  If Huntington can't figure this out by this summer, when I'm home, they will lose a 20-year customer who has been a RAVING fan of this bank.  

Hello there, scottrbw.

We want to fix the incorrect email address. Though, we don't have a direct control over your account from Huntington's website.

You might want to log in to your account and see if there's a way to change the email address in your end. If there aren't any, you can contact their chat or email support (if they offer either of these options) while you're in overseas.

I would recommend contacting them directly to raise your concern, and to see if they have a workaround about this.

Please let me know if you have other questions.

I spent 4 hours on the phone today being ping-ponged back and forth between customer service reps at Huntington (denying they have an issue and saying they can't fix it sending me back to Intuit) and Intuit who have taken an obscene amount of time to log into my computer and check and edit all of my settings to try and figure this issue out. Had I seen this conversation at 11 AM today I wouldn't have lost 5 hours of my day trying to fix this. 

Yes, it may just mean I need to switch banks to one of the big-boys which I hate to do being a small business trying to support the little bank. 

Total. Waste. Of. Time.

Frustrated in Cleveland Ohio

Hi @DOGS4LIFE,

This is not the experience we want you to have. We strive hard to provide you with a service wherein all your concerns are resolved.

I know time is precious for business owners like yourself, and we don't want to waste any of your time. We want to get you back to business as soon as possible.

The error OL-301 if often caused by a bank connection or company file issue. You can trigger the connection with your bank feeds to reset it.

You can turn off your bank feeds and turn it on again. Here's how you turn it off:

1. Click on List from the menu bar.
2. Choose Chart of Accounts.
3. Right-click on the account, then select Edit Account.
4. Click on the Bank Feed Settings tab.
5. Tick on the Deactivate all online services checkbox.
6. Click OK, then Save & Close.

Once done, you can then turn it back on. You can turn it back on by choosing the account from your Chart of Accounts and clicking on Set Up Bank Feeds.

For further guidance, you can refer to this article: Get Help with error OL 301 or 393.

Please know that you can always get back to me if you have any other questions. I'll be around to help.

I disconnected and reconnected my bank accounts, and it keeps sending me through the same loop. Complete the secure connection, put in the 6 digit code, says the connection is complete but does not bring over any transactions. Click on update and it sends me another 6 digit code. I have not been able to sync all month. Is this an ongoing issue or am I the only one still having problems?

Hello @jthomasson,

I appreciate you for disconnecting and reconnecting your bank accounts so you can connect them with QuickBooks.

You should be able to connect your banks after entering the 6-digit codes. Let's perform another troubleshooting steps by connecting your banks through a private browser. There are times that the browser is full of frequently accessed page resources. Thus, causing the page to loop when entering codes. As an alternative, you can use another compatible browser to isolate the issue.

When that works, you can then delete cache and cookies from the regular browser. This is to help clear the data you've previously accessed and stored on the browser's preferences.

If you're getting an error 185, I recommend contacting our QuickBooks Online Technical Team so they can add your account to the investigation. By doing so, you'll be able to receive an update once the issue is resolved. 

Let me know how everything turns out after performing the solution above. I'm always around to provide the information you need.

I have tried all of the above steps and still get the error. Do you have any other alternatives? Entering the transactions manually is not feasible as it would be very time consuming (and I already have to do this with my Chase credit card since that connection hasn't worked properly in months.) When I enter my 6 digit verification code it appears to accept it, but only updates the balance, and not any transaction. When I hit update to download the transactions it disconnects and prompts me to re-connect using the six digit code.

I see from the original post and responses that this has been an ongoing issue for quite some time, and QB engineering team has been aware since March. Hopefully that means there is a fix in place.

I appreciate your time following the steps above, @monicab.

Some financial institution (FI) requires an additional security requirement beyond user ID and password, such as a token (code).

We received several reports regarding users being required to enter their 6-digit code even after doing so, and some of them are getting an error 185. Our Product Engineers are still investigating the root cause of the issue and continuously working to fix this as soon as possible.

While we don't have an exact timeline for when this will be resolved, I suggest getting in touch with our Phone Support team and providing this investigation number 32698 so they can you to our notification list. This will help our Engineers know how many users are affected by the issue. We will notify you through email once this has been resolved. I'll also inform you here when we get the update as well.

Here's how to reach them:

1. On your QBO account, click the Help (question mark) icon at the upper right.
2. Select Contact Us at the bottom to connect with our support.

Thanks for your patience while we look into this. Please let me know should you have any follow-up questions. I want to make sure everything is taken care of for you.

Spoke with Huntington bank today.  If you log in to Huntington bank using a business Company ID, usename, password, and pin/token, then you CANNOT sync with Quickbooks Online. 

However, it is possible to log into your accounts using their "retail online" instead of "commercial business".  That will require a SEPARATE user name and password for a single account user in your company, and Quickbooks can sync with the account under those circumstances.  It does not require a separate account, just a different way of logging in.

Are there any updates for this problem?  I'm still having trouble adding the commercial account.  

Welcome to the thread, 356.

Issues about Hunting Commercial checking account has already been resolved. Since the issue persists, I'd recommend contacting our QuickBooks Care Support. They have the extra tools that can help conduct a thorough investigation to come up with a fix.

To contact them, here's how:

1. Click on Help and select Contact us.
2. In the description field, enter your concern.
3. Click Let's talk.
4. Choose Start a chat.

Additionally, I want you to get the most out of QuickBooks for your business. You can check some articles that are designed to help you get acclimated with the software. They can be accessed at the following link: QuickBooks Tutorials.

Please let me know if you should have any questions concerning QuickBooks. I'm always here to further assist. Have a great day!

I was just online with your chat service and there is still no resolution to the Huntington connection to QuickBooks, the person concluded it's still an ongoing problem?

Thanks for joining the thread, @Trastikis,

Are you getting an error 103 when trying to connect with your Huntington Commercial connection in QuickBooks Online? If so, we have an ongoing issue about this and our engineers are coordinating with your financial institution to fix the problem.

To get live notifications, you can provide the INV-43140 to the representative. In the meantime, you can try the following workarounds to get your account in working order:

Update the account manually
 

1. From the left toolbar, select the Banking menu and tap the Banking tab.
2. Click to highlight the account you're updating, then hit the Update button.
   

Enter the correct login credentials

1. Open a private window.
2. Go to the Banking menu then find the account that is not updating.
3. Click on the pencil icon then select Edit sign-in info.
   
4. Input your log in credentials, then click Update.

To learn more about fixing online banking issues, see this article: What to do if bank transactions won’t download or there's a bank error?

You can also upload the transactions from the bank to ensure the account is up-to-date. Map the transactions in the following supported formats or  file types:

• Comma-Separated Values (CSV). CSV files may require additional mapping. Please see this article to know more about the steps: How to import bank transactions using Excel CSV files?
• Quicken (QFX)
• QuickBooks Online (QBO)
• Microsoft Money (OFX)

Once the bank file is ready, import the file to your QuickBooks Online company using the steps below:

1. Click Banking from the left navigation panel.
2. Pick File Upload from the Update drop-down menu or Upload transactions manually if there isn’t any bank connected to QBO.
   
3. Select Browse and choose the file you downloaded.
   
4. Choose an account from the list, then Next.
5. Follow the on-screen instructions to map the fields.
6. Select the transactions to import.
7. Click Yes.
8. Hit Let’s go.

For the information and steps on importing these files, see this article: Manually upload transactions into QuickBooks Online.

Please be reminded that the Bank Feed will download these transactions once the connection resumes to its normal order. To avoid duplicates, exclude them to keep your accounts accurate.

Here's how:

1. Go to the For Review tab.
2. Check the box next to each transaction you want to exclude.
3. Select the Batch action drop-down menu, and then select Exclude selected.

Excluded transactions are moved to the Excluded tab, and won’t be added to QuickBooks or downloaded again.

I appreciate your patience with this banking problem. Let me know in the comment if you need further assistance. Have a nice day!

Hello,

 When will this be fixed? I signed up for the free trial on April 25th, 2020, and still haven't been able to connect banking account. I was connected to the "top-level customer service engineering department" according to the person who answered the phone. They said the issue is persisting for anyone with Huntington Commerical. I can input all my info, but when I input the token and hit next; it never connect and either time out or give me an error message. I really hope this can be resolved soon.  

Welcome to the Community, @TimVegas. Thanks for joining in this conversation and for sharing your concern. This is not what we want you to experience. 

At the moment, we're unable to provide the ETA for the resolution on this investigation. I can only assure you that someone from our engineering team is working to implement a fix as soon as possible. 

While they do that, I'd encourage you to contact our QuickBooks Online Customer Support team to link your account to the list of all affected users. You can provide this case number: INV-45212 for easy tracking so you’ll get updates about its status via email.  

Let me know if you additional questions. I'll be around to help. Stay safe. 

Ok, I will do that. 

Have they fixed the link to Huntington Commercial Bank Acct. Been working with tech support and they said it was on Huntington side, called them and they said it was on QBO side. Been working on this for 2 days. CRAZY! Can I have a case # and or a support # that knows how to connect?

Good Afternoon, @Steve-QDL. 

This isn't the impression I want to leave you with. Since the issue has been recently closed, I suggest clearing your browser's history. This will allow QuickBooks to load as a fresh new page to remove any errors or glitches that were occurring in the product. Here's how to in Google Chrome: 

1. Go to the Three Vertical Dots in the top right-hand corner of the browser. 
2. Pick History and then History again. 
3. Press Clear Browsing Data. 
4. In the "Time Range" section, choose All Time. 
5. Hit Clear Data. 

This should do the trick. If this issue is persisting after trying these steps, then I recommend contacting our Customer Support Team again and letting them know that you're still having this problem. 

If you have any other questions or concerns, just let me know. I want to make sure this gets resolved as soon as possible. Take care! 

I am having the same problem I have followed the steps and no one has contacted me I have been waiting for hours for someone to contact me. This is so ridiculous. Horrible customer service. I have entered the "code" 100 times it always says connecting and then pops up 

"Something isn't working