Quickbooks Bill Pay Isn't Available

Hello there, Sculpin. Let me route you in the right direction for support.

I see you've already reached out to our support team. However, I recommend contacting them once more. They have the resources to thoroughly examine and investigate your concern in a secure environment. Additionally, they can follow up on your concern and provide real-time assistance about it.

Here's a step-by-step guide on how:

1. Go to the Help menu and select the Search tab.
2. Next, click Contact Us.
3. Then, enter a brief description of your concern and select Continue.
4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

You can check our support hours here: QuickBooks Online Support.

For more info on the transition to QuickBooks Bill Pay, check out this article: Switch from Bill Pay powered by Melio to QuickBooks Bill Pay.

For future use, here's a guide on using QuickBooks Bill Pay for QuickBooks Online: Learn about QuickBooks Bill Pay.

Keep in touch for any other concerns about QuickBooks Bill Pay. I'm just one post away to help you out. Keep safe.

No thanks. After talking to 3 people and 1 chat, I think I will pass on that.

@Sculpin 

You can signup for a free Melio account to integrate with QBO and your data with Billpay power by Melio will be sync over.

https://affiliates.meliopayments.com/quickbooks

You can also get $100 cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

Were you able to get this solved any other way? I've been having the same issue.

I can see how beneficial it is to you to have the QuickBooks Bill Pay available, WPM1. Allow me to go into details about this.

QuickBooks Bill Pay is currently available however, it's still subject to eligibility criteria, credit, and application approval depending on Intuit Payment Licenses. 

For more information about QuickBooks Bill Pay, check out this article:  Learn about QuickBooks Bill Pay.

Additionally, here's an article you can always browse through to help you learn how to manage your QuickBooks Online subscription: Manage billing, payment, and subscription info in QuickBooks Online.

Feel free to let me know if you have any QBO billing-related concerns. Have a lovely day, and stay safe.  

No, I gave up. Since I had a subscription to Melio already, I just use it directly. It seems to be working fine to login to Melio to pay the bills, who then syncs the info over to QuickBooks just fine. In fact, using Melio directly is a little easier than it was when using Melio inside Quickbooks.

One of the reps told me that I would have QuickBooks billpay access within about 7 days, but that didn't happen.

@WPM1 

Use the free app as I mentioned earlier. Make sure to click on Get $100 cashback button to proceed.

I am not sure where to post this, but I have a few clients on QBO Bill Pay and it is terrible.  One has left it entirely.  Another is having issue after issue.

3 points to note:

1. When I do receive a payment it does not tell me any information as to where it came from other than it is from Intuit.  So,  If I have multiple customers with the same amount open I have to try to chase down who the payment came from.  Come on QBO - you can do better than that.

2. I cannot see the actual transaction or confirmation of payment.  In Melio if I had to research when a payment was made, I could see the confirmation page - in QBO it just looks like any payment no confirmation number - nothing.  I can't even prove it was made via QBO Bill Pay.  Maybe I am missing something - but it certainly is not user friendly like Melio.  I cannot even see the number that might link the deposit in the receiving account to the payment made.

3. The timing is ridiculous. In Melio, the most I have to wait is 3 days for a free payment to be processed.  In QBO it is a week.  That is terrible service.  Intuit - you can do better.  I am urging all my clients to stay with Melio and will source out something else.

I hear your sentiments, Award3T. To experience QuickBooks challenges that can affect your business activities isn't what we want for you. 

It would be most effective to communicate your thoughts and feedback with regard to how QBO Bill Pay works directly to our software engineers. They are genuinely interested in hearing your input and highly encourage you to share your suggestions by providing feedback.

To send your input, here's how:

1. Open your QBO account.
2. Go to the Gear icon and select Feedback.
3. Type in your suggestions and then click on Next.

You'll want to combine bill payments with your accounting process so your bill data moves seamlessly within QuickBooks. Check out this article: Learn about QuickBooks Bill Pay.

I'm all ears and ready to assist you make the most out of your QuickBooks encounters. Your satisfaction is my top priority, and I'm committed to ensuring you achieve your objectives. Take care.

I'm having trouble.  I noticed the money transmitter license with NH expired 12/31/23.  Would that be the reason I cannot select QBO bill pay?

Thanks for joining the thread, @Suzanne410. We'll point you in the right direction to help you get through this and utilize the Bill pay option inside QuickBooks Online (QBO).

It's possible that due to the transmitter license expiring, you're unable to use the option to manage payments. However, it's best to get in touch with our Customer Care Team so they can check your account in a secure environment and see if you're eligible to apply or use the Bill Pay option when managing payments inside QuickBooks. We'll gladly write down the steps to get you going:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Ask the community to get help from businesses like yours.
• Start a chat with a support expert.

For more information, please see this page: Contact Payments Support.

Additionally, we got you this article that contains details you need about QuickBooks Bill Pay: Learn about QuickBooks Bill Pay.

We're only a click away if you need assistance managing payments inside QuickBooks. Rest assured, we'll be here to help you out again. Have a good one.

Quickbooks created a major issue with this for us as well.  I despise them and this change and they approached this completely wrong.  I would highly recommend to steer clear of quickbooks bill pay.  They really screwed this one up badly.  I still have not gotten my situation squared away!  What a nightmare.