The update button on the banking tab is grayed out and says "updating"... for a few days.

Thank you, ShiellaGraceA.  This solved the problem.  It seems as though I am needing to do this work around more often in the last year or so.  What has changed and is it something I can fix?

Thanks for the response, @Shelly.

I'm happy to hear that this solved the problem with updating your Online Bank Feed. The best way to handle this type of situation is to clear the history of the browser you're using. Like any other website, QuickBooks Online collects cache files and cookies to save you time when loading repetitive data and images. These files can become outdated, resulting in issues like the one you're having with updating your bank. I recommend clearing the cache and cookies from time to time to free up space in your browser and always have the freshest data.

Please don't hesitate and reach back out to us if you need anything else. We're always happy to help. Have a beautiful day!

Can't find update button in banking 

connected bank cc account to QB however the transactions are not downloaded automatically.

Please help to download instead of by manual.

I still do not have any solution to find update button.

Hi Karen526,

Before doing any troubleshooting steps, can you tell me the name of your financial institution? So, I can check on my end for any related open investigation.

Also, have you tried the steps shared by ShiellaGraceA? I suggest giving it a try. 

If the same thing happens, I recommend reaching out to our Phone Support team. We have agents there that can do a screen-share with you and verify the issue further. They can also create an investigation with regard to this issue.

Here's how you can contact us:

1. Go to the Help icon and then select Contact Us.
2. Enter a brief description of your concern in the dialogue box.
3. Click Let's Talk.
4. Select Get a callback.

I'm just around the corner if you need help. Keep safe!

Offline, Inc

I connected Chase Credit card account to QB however i need your help to download automatically.

our US Bank account can be downloaded to QB automatically however now Chase CC Account.

Please help.

Karen

Hello there, Karen526.

Did you encounter an error message or code while you're in the Banking page? Additional details about this would be much appreciated. 

Meanwhile, we can do browser troubleshooting steps to get rid any cache-related concerns. Though cache helps your browser's background processes run smoothly, it can also cause issues when piled up. Here's how to do the :

1. Open a private browser and log in to your QBO account. It uses but doesn't store cache.
2. If you can click the Update button successfully, we can go back to your regular browser and clear the cache.
3. Other supported browsers are good alternatives, too. Each of them uses a different cache.

For more details on how we can bring your transactions in QBO automatically, you can browse this link: What to do if you see a bank error or bank transactions won’t download.

Let us know how this goes so we can further assist you with the situation. Have a great day!

Do you remember when our monthly fees included support?

I changed browsers from Chrome to IE, it made no difference.  

The card is good, this was the message.  

Error code: -81624, type: INVALID_REQUEST

I can share a couple of ways to ensure you can check your QuickBooks Online (QBO) monthly fees, @Pat Millette.

First, let's isolate the error you're getting by using a private window. This can help us determine if it's a browser-related issue due to stored cache. You can use the following shortcut keys to access one:

• Ctrl+ Shift + N for Google Chrome .
• Ctrl + Shift + P for Mozilla Firefox  and Microsoft Edge .
• Command + Shift + N for Safari .

Once there, you've got two options on how to check your monthly fees. First, you can use the lookup tool to see the charges that occurred on or after May 27, 2020. Just input all the need info (make sure there's no extra characters to prevent unexpected errors), and then click Look up charge. Then, you can select Clear my Info once done.

 If it's beyond the said date, you can use the second option. Here's how:

1. Sign in to your QBO account.
2. Click the Gear icon, and then select Account and settings.
3. Go to the Billing & Subscription tab. From there, you’ll see all your active subscriptions and the charges that go with them.
   

If it works fine, please clear your browser's cache to remove the piled up files that cause unusual QBO responses. Then, go back to your regular browser and perform the normal task again.

If the same thing happens, you can another supported browser aside from Google Chrome and Internet Explorer (IE).  

Lastly, you can seek assistance from our support team about it during their business hours.

I'll be adding some handy articles for more insights about QBO rates and charges. It also contains commonly-asked questions about it:

• QBO subscription rate.
• How to understand your subscription rates and charges.

I've got your back if you have more questions about managing your QBO account. Just add your reply in the comment section so I can assist you further. Take care and have a nice day.