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billb117
Level 2

Upgrade to QB Desktop Pro 2020. Bank feed now has non connection. error OL301. Did the QB help for OL301 and still no fix. Contacted TD Bank and they could not fix the bank feed. Said I needed to delete my BANK account. QB will not alow this . Disgusted

Any help appreciated. TD Bank was no help at all. I can connect with online banking with my computer and my Android app on my phone. Really need to connect with QB. Essential when running a business.

13 Comments
KlentB
QuickBooks Team

Upgrade to QB Desktop Pro 2020. Bank feed now has non connection. error OL301. Did the QB help for OL301 and still no fix. Contacted TD Bank and they could not fix the bank feed. Said I needed to delete my BANK account. QB will not alow this . Disgusted

I'll make sure that you can connect your bank at the end of the day, billb117.

 

I also appreciate all your efforts in doing the troubleshooting steps and contacting your bank. A variety of communication issues between QuickBooks and your bank, or a company file issue can sometimes cause OL 301.

 

Utilizing the QuickBooks get help with error OL 301 or 393 is a good start to isolate the issue. Since the error still occurs after doing the steps, I recommend reaching out to our technical supports. This way, we'll be able to pull up your account and run a series of tests to rectify the underlying issue.

 

You can follow the steps below:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter "Banking error OL301" in the description, then select Continue.
  5. Choose Start messaging to connect with our support expert.

Please check out our support hours to ensure that we address your concerns on time.

 

Since you've mentioned that you can connect your bank using the mobile app, it could be that the stored temporary internet files in the system is the reason why you're unable to connect your bank to your QBO Essential account.

 

QuickBooks Online uses browser cache and cookies to run faster. As we visit websites or any web applications, it will accumulate the browser cache, causing some features to malfunction. 

 

We can perform some basic troubleshooting steps so that you can connect your bank. Let's start by:

 

  1. Accessing your QuickBooks account in a private/incognito browser. This process will help us point out if it's a browser-related issue since this mode doesn't save site data. Check out the shortcut keys that I've listed below.
     
    • Google Chrome: Ctrl + Shift + N
    • Safari 11 or newer: ⌘ + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
       
  2. Once you're in, let's try to connect your bank account again. If it succeeds, we'll have to go back to your regular browser and clear the cache to eliminate the stored junk files.
     
  3. We can use other supported browsers so that you'll be able to get back to work.

I've added an article that will help you in categorizing and matching your bank transactions:

 

You can always tap the Community Team if you more help in managing your bank transactions. As always, assistance is just one comment away.

billb117
Level 2

Upgrade to QB Desktop Pro 2020. Bank feed now has non connection. error OL301. Did the QB help for OL301 and still no fix. Contacted TD Bank and they could not fix the bank feed. Said I needed to delete my BANK account. QB will not alow this . Disgusted

I am beyond the process of browser cache, etc. While on the phone with TD Bank, I was asked to de-active the TD bank account which was my user name with an extension of .SB

The tech asked me to delete the ext (.SB) and that did not work either.

 

My account is now only associated with my QB register. Trying to go only still comes up with problems in taht my user name and password do no compute with TD bank.

 

I will try the browser thing.

Candice C
QuickBooks Team

Upgrade to QB Desktop Pro 2020. Bank feed now has non connection. error OL301. Did the QB help for OL301 and still no fix. Contacted TD Bank and they could not fix the bank feed. Said I needed to delete my BANK account. QB will not alow this . Disgusted

Hi, @billb117

 

Yes, try the browser troubleshooting steps. Afterward, update us on your results. The Community wants to make sure that you're able to get this resolved as soon as possible. 

 

I'll be waiting for your response. 

billb117
Level 2

Upgrade to QB Desktop Pro 2020. Bank feed now has non connection. error OL301. Did the QB help for OL301 and still no fix. Contacted TD Bank and they could not fix the bank feed. Said I needed to delete my BANK account. QB will not alow this . Disgusted

I did do the browser test and no joy. This also happen back in 2018 when I upgraded, also.  was resolved by the bank.

 

Now I believe that my QB bank account may also be compromise due to the efforts by the telephone tech who services me. TD Bank QB adviser say I need to completely delete this account.  It has been deactivated and placed in inactive..I created a new account with the same bank with the same user name and PW. Did not work. still a OL301 error.

MaryAnn_E
QuickBooks Team

Upgrade to QB Desktop Pro 2020. Bank feed now has non connection. error OL301. Did the QB help for OL301 and still no fix. Contacted TD Bank and they could not fix the bank feed. Said I needed to delete my BANK account. QB will not alow this . Disgusted

Hi there, @billb117.

 

Let’s proceed with the third step to reset all online banking connections. Since resetting the connected bank doesn’t work, let's do it for all accounts from the chart of accounts.

 

Here’s how:

  1. Click the Lists menu, choose Chart of Accounts.
  2. Choose to Include inactive at the bottom menu.
  3. Turn off Bank Feeds for all accounts, including inactive accounts. Please be aware that if two or more accounts have the same name, and use Bank Feeds connection, merge the accounts.
  4. Close then reopen QuickBooks.
  5. Turn on Bank Feeds for each account, then do the same task you were trying to do.

 

Once done, retry to connect your bank account. If you still have the same error, you can proceed to the next steps on checking your company data and fix it by running the rebuild tool twice.

 

For detailed steps on how to perform the rebuild tool, please check on this article: Fix data damage on your QuickBooks Desktop company file.

 

I’m just around to help if you have any other questions in QuickBooks. 

billb117
Level 2

Upgrade to QB Desktop Pro 2020. Bank feed now has non connection. error OL301. Did the QB help for OL301 and still no fix. Contacted TD Bank and they could not fix the bank feed. Said I needed to delete my BANK account. QB will not alow this . Disgusted

Backed up QB. Ran rebuild twice. Only one error could not be fixed CC encryption error

billb117
Level 2

Upgrade to QB Desktop Pro 2020. Bank feed now has non connection. error OL301. Did the QB help for OL301 and still no fix. Contacted TD Bank and they could not fix the bank feed. Said I needed to delete my BANK account. QB will not alow this . Disgusted

Ran rebuild twice. Only error that could not be fixed was a cc encryption error.  Since I de-actived my account to TD bank, I am now running the set up for bank feeds from the Chart of Accounts, BANK, TD .

Still the bank in indicates a problem with user and PW. No Joy.

Candice C
QuickBooks Team

Upgrade to QB Desktop Pro 2020. Bank feed now has non connection. error OL301. Did the QB help for OL301 and still no fix. Contacted TD Bank and they could not fix the bank feed. Said I needed to delete my BANK account. QB will not alow this . Disgusted

Hey again, @billb117

 

Since you've tried all of the troubleshooting steps that my colleagues have provided, I recommend contacting our Customer Support Team. They have additional tools to look further into your account to get to the root of the problem. Here's how to get in touch with them: 

 

  1. Go to the Help menu. 
  2. Select QuickBooks Desktop Help
  3. Press Contact Us
  4. Give a brief description of the issue and hit Continue
  5. Scroll down and choose to Get a Callback

 

If you have any other questions, feel free to ask. I'm always here to lend a helping hand. 

billb117
Level 2

Upgrade to QB Desktop Pro 2020. Bank feed now has non connection. error OL301. Did the QB help for OL301 and still no fix. Contacted TD Bank and they could not fix the bank feed. Said I needed to delete my BANK account. QB will not alow this . Disgusted

I got the excellent QB tech on line and he went trrough my QB Pro Plus 2020 and did everything possible to resolve my Direct connection to TD Bank. TD bank has no clue on to make QB work with their bankinh on line system. 

I don't want to change banks..too messy. Does anyone know hoe to get to the EXPORT function of the online TD bank   site to download the .qbo  file or compatible. If I can do this  i can deal with it,  The alternative is to abandon a bank I have been with since 2002.


@Candice C wrote:

Hey again, @billb117

 

Since you've tried all of the troubleshooting steps that my colleagues have provided, I recommend contacting our Customer Support Team. They have additional tools to look further into your account to get to the root of the problem. Here's how to get in touch with them: 

 

  1. Go to the Help menu. 
  2. Select QuickBooks Desktop Help
  3. Press Contact Us
  4. Give a brief description of the issue and hit Continue
  5. Scroll down and choose to Get a Callback

 

If you have any other questions, feel free to ask. I'm always here to lend a helping hand. 


 

MaryLurleenM
Moderator

Upgrade to QB Desktop Pro 2020. Bank feed now has non connection. error OL301. Did the QB help for OL301 and still no fix. Contacted TD Bank and they could not fix the bank feed. Said I needed to delete my BANK account. QB will not alow this . Disgusted

Thanks for getting back to us, billb117.

 

You'll want to check for an online converter. You can download the bank transactions from your bank with its available file format, then look for a converter that supports .QBO file.

 

Once done. follow these steps below:

  1. From the QuickBooks File menu, select Utilities then Import and then Web Connect Files.
  2. Select the QBO file you saved, then select Open.
  3. Select Bank Account.
  4. Select Continue.
  5. Click OK.
  6. Go to the Bank Feeds Center to review your transactions.

I'll be right here if you need anything else.

billb117
Level 2

Upgrade to QB Desktop Pro 2020. Bank feed now has non connection. error OL301. Did the QB help for OL301 and still no fix. Contacted TD Bank and they could not fix the bank feed. Said I needed to delete my BANK account. QB will not alow this . Disgusted

Good News. Finally made my connection to TD Bank. I had the beauty of speaking with a tech who probably a day job with Microsoft. 

When updating or anything else with TD bank, Call the 800 number and hook up with the appropriate tech for your account. Mind was small business....The request a linked access to the on line and phone app accounts which are the same user name and PW.  For small business ad the extension to your normal user name of .sb (small business). Then sign in on line.

 

1. select Account...Account services

2. Managed Link Services...Managed Settings

3. If you have requested a linked service from the phone call, a pop up will be there with a Yes/No selection. Select YES

4. Go back to QB and set up your on line services .

darkwater
Level 1

Upgrade to QB Desktop Pro 2020. Bank feed now has non connection. error OL301. Did the QB help for OL301 and still no fix. Contacted TD Bank and they could not fix the bank feed. Said I needed to delete my BANK account. QB will not alow this . Disgusted

Thank you for taking the time to post this here.  This actually fixed the problem, unlike the industry worst online tech support @QuickBooksHelp Once again QB support was a complete of time: asked me the same obvious questions over and over again, did not read my ticket, could not resolve what the error was, asked me again to type in the long license #, which cannot even be cut & pasted from the f2 screen (even though it was already provided in the initial chat screen.)

1. QB sunsets older desktop version or we will loose banking feeds, online payments ect.

2. Users pay over $300 to upgrade with no discounts offered even to those using QB payments.

3.after upgrade to 2020 those very  banking feeds stop working.

4. QB tech support has no idea how to fix this problem, even though this was a known issue with a resolution in their own community support "knowledge database".

5. Therefore, QB has the IT  industry worst support. Yes, it really is THAT bad, ask anyone who uses QB.

 

darkwater
Level 1

Upgrade to QB Desktop Pro 2020. Bank feed now has non connection. error OL301. Did the QB help for OL301 and still no fix. Contacted TD Bank and they could not fix the bank feed. Said I needed to delete my BANK account. QB will not alow this . Disgusted

Another QB tech wasting users time bc they do not know how the product works

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