Why is bank images not showing

Hi there. I'll share some steps to help you resolve your bank image concern in QuickBooks Online (QBO).

To start, could you tell me the name of the bank you're having a problem with? That information is helpful so I can check if there are any maintenance issues between them and QBO.

In the meantime, let's perform some troubleshooting steps as it could be related to your web browser. We can start by accessing your QBO account through an incognito mode. This does not store cache which has the potential to become corrupted and cause unexpected behavior. 

Below are the shortcut keys you can use:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift +N

Once signed in, check if you can now see the check images. If this works, go back to your regular browser and clear the cache to eliminate the piled-up data that can cause the issue. If the same thing happens, I recommend using another supported browser or device. Might be that the current one you're using has a temporary issue with the program. 

For reference, check this article: Connect bank and credit card accounts to QuickBooks Online.

However, if the issue persists, I suggest reaching out to our Phone support team to further investigate the root cause of why you can't see the bank images. Once connected, you can request a screen share session so they can review your account's setup. 

It's also recommended to reconcile your account regularly to ensure the amounts match your real-life bank statements. 

You can always count on me if you have other concerns about managing your bank accounts. Just post a comment below and I'll get back to help you. 

The Farmers Bank

I appreciate you for sharing the bank's name, tweb.

I've searched our system for any related issues about being unable to view checks' images in Farmers Bank, but I haven't found any.

Usually, QuickBooks automatically attach your check images when downloading your bank transactions. Otherwise, your bank isn't supported. If this isn't the case, I suggest performing the solutions shared with my colleague. 

In case none of these resolve the issue, I recommend contacting our QuickBooks Support Team. They have tools to determine what's causing the problem and provide fixes.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

Furthermore, match the downloaded bank and credit card transactions to ensure you put them in the correct accounts and avoid duplicates. 

Please keep us posted if you need additional assistance managing your bank data. We're always here to help you out.

Chase bank, my check images are not showing I have to go back to my bank and search for the check number and do each 1 by one which takes a lot of time. Please if you can assist. Thank you. 

We are delighted to see you in our Community space, @Tals Off Sunset. We understand that encountering runtime issues about being unable to view the check images from Chase Bank can be time-consuming.

We appreciate you choosing QuickBooks Online (QBO) to assist you in managing your business operations. We aim to provide troubleshooting steps that effectively help you resolve this issue. And we want to assure you that we're here to ensure you don't experience any inconvenience.

We recognize the importance of efficiently utilizing the program without any difficulties. Occasionally, QuickBooks may exhibit unusual behavior due to browser-related issues. In such cases, you can resolve the problem by following some basic troubleshooting procedures.

To start the process, please log into your account and attempt the activity again using a private window. The keyboard shortcuts for different browsers are as follows:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + H

Once you successfully sign in, check whether the check images now appear. If this works, switch back to your regular browser and clear your browser's history to start afresh. We also suggest using a different supported browser because the QuickBooks version you're utilizing now may have a temporary malfunction.

Here are some of the related articles for more details:

• Connect bank and credit card accounts to QuickBooks Online
• Categorize and match online bank transactions in QuickBooks Online

Lastly, you may refer to this article to see the steps as to how you can actively reconcile your accounts so they always match your bank and credit card statements: Reconcile an account in QuickBooks Online.

Keep us updated if you encounter any other challenges with QuickBooks or additional banking inquiries, including being unable to view bank images, @Tals Off Sunset. The Community stands ready to assist you with any issues that arise. We wish you success in your business endeavors. Have a great day!

BOA bank and US bank no image shown. Please help to fix to let check image shown in quick book

BOA and US bank. Please help to fix and let check images shown

Welcome to the Community space, 

I want to ensure your bank images will show in QuickBooks Online (QBO). Let's perform some troubleshooting steps to get this fixed.

There are times when the browser you're using has data issues, thus causing QuickBooks to act weirdly. To verify, let's log in to your QuickBooks Online (QBO) account using a private browser. To do so, press this shortcut key on your keyboard:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I suggest switching to a different supported browser.

If the issue persists, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. They can also open an investigation ticket if other users are experiencing the same.

Furthermore, I'm adding this helpful article for your reference in reconciling your bank transactions in QBO: Reconcile an account in QuickBooks Online.

Return to this post if you have other concerns about your banks in QuickBooks Online. I'll be here to lend a hand.

I bank with Bank of America.  May bookkeeping firm has informed me that my check images should be populating and they are not.  I tried calling in today and the person that took my call was not able to help me at all.  Also - I've tried the incognito steps you state in almost every response as well as clearing Cache.  It's still not working.  Is there something I am missing or a function within Quick Books I need to turn on?  This is getting extremely frustrating trying to get help.

Thanks for joining the thread, @boxford.

I'd be glad to share insights about downloaded transactions in QuickBooks Online (QBO). QuickBooks has partnered with several banks to automatically include front and back check images for any check transactions awaiting review. 

If your downloaded bank transactions don’t have check images automatically attached, your bank may not be supported. However, it may be supported at a later date as we work to partner with more financial institutions.

We can also verify this by reaching out to our QuickBooks Team. They can help review your account and drill down the possible cause of the issue to fix it. Here's how to connect with them: 

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Selec Contact Us and choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

In the meantime, you can manually attach your check images to your transactions on the Banking page. Ask for the file from your bank, then download it to your computer. After that, follow these steps to upload the images:

1. Sign in to your QBO company and go to the Transactions menu.
2. Select Bank transactions, then click your connected bank account.
3. Go to the For review tab and select your transaction to collapse its view.
4. Click Categorize, then select Add attachment.
5. Look for the check images on your computer and click it. Once done, select Open.

After that, you can now continue categorizing your downloaded transaction and repeat the steps for other transactions. For the final steps, reconcile your accounts so they always match your bank and credit card statements.

If you have additional questions about downloaded check images or managing your downloaded transactions, just post them again in this thread. I'll be here to help. Have a good one!

I cannot locate any where what banks are supported.  I would imagine that Bank of America is supported.  Can you confirm?  I tried going through the Help function.  The person that I was chatting with asked to screen share, closed the chat and was gone.  I'm going in circles and need someone who actually knows how to fix this to help me.

Thank you for getting in touch with us, boxford. I can help you determine if QuickBooks Online (QBO) supports your bank.

Quickbooks uses information provided by banks to operate. However, each bank decides what information is shared with QBO. Unfortunately, we don't have a list of banks that support check images. Therefore, if you want to find out if Bank of America is supported, you can contact a representative from their bank.

If you want to contact our customer care team, you can contact our online support team to schedule a callback or start a chat. You can check our support hours as well.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select Contact Us and choose a way to connect with us

• Start a chat with a support expert.
• Get a callback from the next available expert.

In addition, you can check out this article to learn how to review downloaded bank and credit card transactions: Categorize online bank transactions in QuickBooks Online

Also, feel free to check this article in case you want to match your bank and credit card statements in the future: Reconcile an account in QuickBooks Online

Don't hesitate to update us anytime if you still have issues with your online banking. I'm always here to help.

I am having the same issue with TD Bank. This is extremely time consuming to manually input. As a non-profit we need to have documentation of al deposits.

I tried the outlined steps and it still happens.

I called and the person on the chat was unable to help.

Thanks for joining the thread and following the troubleshooting steps above, @305PinkPack.

This isn't the kind of service we'd want you to experience in QuickBooks. Since you're still experiencing the same issue, I suggest contacting our QuickBooks team again. They can verify where the problem is coming from and provide you with a fix. 

Here's how to connect with them;

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select Contact Us and choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

For now, let's manually attach your check images to your transactions on the Banking page. Ask for the file from your bank, then upload it to your computer. Then, follow these steps to upload the images:

1. Sign in to your QBO company and go to the Transactions menu.
2. Select Bank transactions, then click your connected bank account.
3. Go to the For review tab and select your transaction to collapse its view.
4. Click Categorize, then select Add attachment.
5. Look for the check images on your computer and click it. Once done, select Open.

After that, you can continue categorizing your downloaded transaction and repeat the steps for other transactions. For the final steps, reconcile your accounts to match your bank and credit card statements.

If you have further questions about downloaded check images or managing your downloaded transactions, post them again in this thread. I'll be here to help. Have a good one!

Same-TD Bank.  Stopped getting the deposit images after 3/1.  Something has changed.  

same here.  Why cant we get a straight answer here?

TD Bank, no images

Hello there, @sunriseantiques.

We've received similar cases about images not displaying to bank transactions under TD Bank inside QuickBooks Online (QBO). Our Engineers are aware of this and are gathering more information to help resolve this issue.

Right now, we recommend contacting our Customer Care Team so they can get more details about your experience. These are the steps:

1. Sign in to your QuickBooks Online company.
2. On the top-right corner, select Help (?).
3. Select either Assistant or Search. Depending on what you choose you can click Talk to a human, connect through Start a chat or Get a callback.

Refer to this article for support availability: QuickBooks Online Support.

Moreover, here's an article to help you reconcile an account after categorizing your bank transactions inside QBO: Reconcile an account in QuickBooks Online.

The Community team encourages you to reply in the comment section if you have any additional QuickBooks-related concerns or need help with your bank transactions. We'll be ready to assist anytime. Keep safe.

TD

I appreciate you for joining the thread, @CL571. 

If you're encountering the same issue with not seeing the attachments from the bank transaction on your TD bank, I can give updates to the investigation. 

Upon checking here on my end, an investigation case has been opened recently. Although I can't provide a specific time frame for resolving the issue, I'd recommend contacting our Support Team to add you to the list of affected users. This way, you'll be notified promptly once there's a fix. Here's how you can reach out to them:

1. In your QuickBooks Online company, go to Help (?).

2. Select either of these tabs:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact us to connect with a support expert.

3. Choose how you want to reach us (phone or chat).

For Plus, Essentials, and Simple Start users, support is available Monday through Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. For Advanced users, support is available any time and any day. 

However, if you encountered a different problem with TD Bank and QuickBooks Online (QBO) connectivity, I'd like to ask for additional details to assist you better. 

After this, let me add this article as a guide in reconciling your accounts in QBO: Reconcile an account in QuickBooks Online. 

We'll be here in the Community if you have further concerns about your TD Bank connectivity with QuickBooks Online. We'll do our best to assist.

We were using Truist bank and were receiving check images and deposit images.  We recently moved to Bank of America, and now we get NO images.

Getting bank transaction images gives you a better reference of the QuickBooks Online (QBO) bank entries, @jdjdjksk. 

QuickBooks attaches check and deposit images when downloading transactions. Also, it is dependent on the entries sent by your bank. Thus, I recommend you reach out to your bank to see if they support sending images together with the bank entries to the application. 

Once they confirm that they allow or send attachments with your bank entries, we can use and log in to your company file using a supported or private browser. That way, we can check if this has only been caused by a network latency, which means a delay of data transmission from your bank to applications like QuickBooks. Otherwise, you'll have to manually add the attachments using the steps below:

1. Go to the Transactions menu and select the bank account where the transaction is located.
2. Under the For Review section, locate the entry you want to add the attachments to and click it to expand.
3. Click the Add Attachment icon and browse the document you want to attach.
4. After that, click Add. You can follow the same process for the other transactions.

Furthermore, you can begin categorizing your transactions to add them to the correct accounts and reconcile them afterward to ensure your books are balanced:

• Categorize online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Stay in touch if you have additional questions about managing bank entries or financial assistance you may need in your books. The Community always has your back. Have a good one!

Has this or will this ever be fixed?

Hello there, @sunriseantiques. I'll provide an update about TD Bank transaction attachments that don't show inside QuickBooks Online (QBO).
 

Before anything else, know it isn't the experience we want you to have when handling transactions inside the program. Also, please be aware that the previous investigation has been closed, and our team opened a new one to help other customers who are also experiencing the same behavior.

We recommend contacting our Support Team to get added to the list of affected users in the new investigation. We'll outline the steps to get you going:

1. Access your QuickBooks Online company.
2. On the top right corner, select Help (?)
3. Select Assistant or Search tab. If you choose the Assistant, click the Talk to a human button. However, if you select the Search tab, click Ask about something else and then provide a brief description of your concern. Once you're ready, click the Continue button.
4. You can Start a chat or Get a callback from the next available expert.

For more details, please see this page:  QuickBooks Online Support.

In addition, you can visit this article to help you fix reconciliation inside QuickBooks: Fix issues the first time you reconcile an account in QuickBooks Online.

The Community team encourages you to comment below if you need further assistance handling bank transactions or their attachments inside the program. Also, feel free to post here again if you have any additional questions about QuickBooks.