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kwvint
Level 1

Something’s not quite right The uploaded file isn't a valid Web Connect file. I am using Band of America and do not want to use CSV formatting. Why doesn't ".qbo" work.

 
10 Comments
KlentB
QuickBooks Team

Something’s not quite right The uploaded file isn't a valid Web Connect file. I am using Band of America and do not want to use CSV formatting. Why doesn't ".qbo" work.

I'll make sure that you can successfully upload your file, kwvint.

 

Currently, QuickBooks Online only supports these file extensions for manually uploading of bank transactions:

 

  • Comma-Separated Values (CSV)
  • QuickBooks Online (QBO)
  • Quicken (QFX)

It could be that the .qbo file has been damaged that's why QuickBooks was unable to read it. To isolate this issue we can download them again from your bank's website, the reupload it again to QuickBooks. You can refer to this article to be guided in doing it: Manually upload transactions into QuickBooks Online.

 

If the same thing happens, we can perform some browser troubleshooting steps to fix this issue. It's possible that the accumulated cache in the system is the cause of that error. First, let's access your QuickBooks account in a private/incognito browsing window. Doing this process will help identify if it's a browser-related issue since this mode doesn't save site data. You can use these shortcut keys:
 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

Then, let's upload the file again. If it succeeds, we'll have to go back to your regular browser then clear the cache to delete the stored junk files and improve the system performance. In addition, we can use other supported browsers to further isolate the issue. 

 

Once all of your transactions are in QuickBooks, we can now start matching and categorizing them.

 

I'll be right here to continue helping if you have further questions or any other concerns. Feel free to tag me in your comments.

taborlake
Level 3

Something’s not quite right The uploaded file isn't a valid Web Connect file. I am using Band of America and do not want to use CSV formatting. Why doesn't ".qbo" work.

This problem has been going on since February and Quickbooks continues to ignore all of us asking about it and just tell us over and over again to do the same things which DON'T WORK! 

 

Bank of America business credit cardholders that have always downloaded the VERY SAME .QBO file from BofA and then upload it manually to Quickbooks, have NOT BEEN ABLE TO DO SO since February 2020!  I have done several calls, each one was several hours and each time there is no solution other than creating more work for us and taking more time to do what should take seconds. Each time I speak to someone, they tell me Quickbooks is aware of the problem, they have it escalated to the highest level, and they are working on getting it fixed but after 3 1/2 MONTHS, it still doesn't work. 

 

Quickbooks, GET THIS FIXED NOW!

Csquarednc
Level 1

Something’s not quite right The uploaded file isn't a valid Web Connect file. I am using Band of America and do not want to use CSV formatting. Why doesn't ".qbo" work.

Ive had the exact same issue!!!! Quickbooks wont upload the qbo file and I have a BoA credit card too and since February !!!  UGGHHHH!

Marie_K
Level 1

Something’s not quite right The uploaded file isn't a valid Web Connect file. I am using Band of America and do not want to use CSV formatting. Why doesn't ".qbo" work.

Is Web Connect working now?  I've been experiencing all connection issues with TD Bank - no Direct Bank Feed, no web connect not even manual up loads.

DivinaMercy_N
QuickBooks Team

Something’s not quite right The uploaded file isn't a valid Web Connect file. I am using Band of America and do not want to use CSV formatting. Why doesn't ".qbo" work.

Thanks for joining this thread, @Marie_K.

 

May I know if you have encountered any error messages when connecting or uploading files from TD bank to QBO? I'd appreciate it if you can elaborate more about this so I can provide you the best route to resolve the issue. 

 

I've checked in our end and there isn't any open investigations related to your financial institution, I'd recommend reaching out to our QuickBooks Technical Support. They use specific tools to do screen-sharing to identify the root cause of the issue and help fix it for you.

 

Here's how:

 

  1. Select Help (?) at the top right.
  2. Click Contact Us.
  3. From the What can we help you with? field, enter TD bank connection issues
  4. Hit Let's talk.
  5. Choose Get a callback or Start a message

 

Also, I’ve added this handy article that will guide you in uploading web connect files to QuickBooks Online (QBO):  Manually upload transactions into QuickBooks Online

 

Then, to review your accounts and make sure they match your real-life bank or credit card statements, you may visit our Reconciliation guide page

 

Please keep in touch with me here if you have any additional questions about bank feeds. I'm always around to help. Thanks for coming to the Community, keep safe.

PCA - Calgary
Level 1

Something’s not quite right The uploaded file isn't a valid Web Connect file. I am using Band of America and do not want to use CSV formatting. Why doesn't ".qbo" work.

My bank recently upgraded its website, initially I was able to export the transactions but now the Web Connect doesn't work. I've read the thread on this, tried a couple of suggestions but so far no luck. I've cleared the cache/cookies and that doesn't seem to do anything. Any other suggestions?

Charies_M
Moderator

Something’s not quite right The uploaded file isn't a valid Web Connect file. I am using Band of America and do not want to use CSV formatting. Why doesn't ".qbo" work.

Hello, PCA - Calgary.

 

I appreciate you sharing the steps you've taken so far to try fixing your issues with Web Connect. The steps you've mentioned and the one shared on this thread are the possible troubleshooting used to resolve this issue.

 

Since the issue persists, I recommend contacting our QuickBooks Care Support so they can further investigate the reason why you're having trouble working with Web Connect.

 

Here's how you can reach us:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

 

The availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.

 

Know that you're always welcome to post here in QuickBooks Community if you have any other concerns.

bellcommons
Level 1

Something’s not quite right The uploaded file isn't a valid Web Connect file. I am using Band of America and do not want to use CSV formatting. Why doesn't ".qbo" work.

I'm having the problem as well, so it has now been happening for over a year???????

 

Another thread said something about creating a batch file which includes

findstr /v /i /c:"<MERCHCAT>" /c:"<EXPCAT>" /c:"<CARDNUM>" /c:"<CARDNAME>" /c:"<MCC>" stmt.qbo >stmt1.qbo

HOWEVER, WHY CAN'T INTUIT/QUICKBOOKS FIX THIS?  OR BANK OF AMERICA???

ChristieAnn
QuickBooks Team

Something’s not quite right The uploaded file isn't a valid Web Connect file. I am using Band of America and do not want to use CSV formatting. Why doesn't ".qbo" work.

Hi there, bellcommons.

 

I'm glad to see you posting your concern here in the QuickBooks Community forum. 

 

In the meantime, we didn't receive any reported concerns about uploading transactions from the Bank of America using the Web connect feature in QuickBooks. Since you still encountered the same problem and it has been happening for over a year, you can follow the troubleshooting steps shared above to isolate this issue.

 

However, if the problem continues to occur, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account to check and further investigate the cause of why the file isn't working using Web Connect.

 

Here's how to contact them:

 

  1. Open your QuickBooks Account.
  2. At the top right, click the Help icon.
  3. Choose the Assistant section.
  4. Type your concern in the Type something field.
  5. Click Talk to a human.
  6. Click I still need a human.
  7. Click the Get help from a human.
  8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

 

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

 

You can refer to this article to see steps on how you can review downloaded bank and credit card transactions by matching or adding them to avoid duplicate entries: Categorize and match online bank transactions in QuickBooks Online.

 

You can post again here in QuickBooks Community if you have any other concerns or questions about QuickBooks. Please know I’m always ready to answer them for you. Have a good one.

Fiat Lux - ASIA
Level 15

Something’s not quite right The uploaded file isn't a valid Web Connect file. I am using Band of America and do not want to use CSV formatting. Why doesn't ".qbo" work.

@bellcommons 

Utilize the trial version of a converter app to isolate the issue.

https://www.moneythumb.com/?ref=110

 

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