Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 2

The update button on the banking tab is grayed out and says "updating"... for a few days.

What can I do?
Solved
Best answer June 10, 2020

Best Answers
QuickBooks Team

The update button on the banking tab is grayed out and says "updating"... for a few days.

Hi @Shelly,

 

Let's check if it has something to do with your browser. Let's access your account via a private browser. Let me walk you through how.

 

  • Press CTRL+SHIFT+N for Chrome.
  • For Mozilla Firefox and Internet Explorer, press and hold CTRL+SHIFT+P.

After that, go back to your banking page and see if you are now able to update your bank account. If it's working fine, you can clear the cache of your regular browser. QuickBooks apps collects cache files that help save you time while browsing. Sometimes, these files can become outdated and corrupted, causing issues like the one with your update button.

 

If you're still getting the same results, please contact our Customer Care Support so we can investigate further. You can use this link to reach out: Contact the QuickBooks Online Customer Support team.

 

We also have a guide about banking and bank feeds that you might find helpful. It contains bank-related articles and steps for banking issues.

 

Please don't hesitate to come back to this thread anytime if you have questions. I'll be on the look out for your reply. Thanks for posting and have an awesome day ahead.

View solution in original post

12 Comments
QuickBooks Team

The update button on the banking tab is grayed out and says "updating"... for a few days.

Hi @Shelly,

 

Let's check if it has something to do with your browser. Let's access your account via a private browser. Let me walk you through how.

 

  • Press CTRL+SHIFT+N for Chrome.
  • For Mozilla Firefox and Internet Explorer, press and hold CTRL+SHIFT+P.

After that, go back to your banking page and see if you are now able to update your bank account. If it's working fine, you can clear the cache of your regular browser. QuickBooks apps collects cache files that help save you time while browsing. Sometimes, these files can become outdated and corrupted, causing issues like the one with your update button.

 

If you're still getting the same results, please contact our Customer Care Support so we can investigate further. You can use this link to reach out: Contact the QuickBooks Online Customer Support team.

 

We also have a guide about banking and bank feeds that you might find helpful. It contains bank-related articles and steps for banking issues.

 

Please don't hesitate to come back to this thread anytime if you have questions. I'll be on the look out for your reply. Thanks for posting and have an awesome day ahead.

View solution in original post

Level 2

The update button on the banking tab is grayed out and says "updating"... for a few days.

Thank you, ShiellaGraceA.  This solved the problem.  It seems as though I am needing to do this work around more often in the last year or so.  What has changed and is it something I can fix?

QuickBooks Team

The update button on the banking tab is grayed out and says "updating"... for a few days.

Thanks for the response, @Shelly.

 

I'm happy to hear that this solved the problem with updating your Online Bank Feed. The best way to handle this type of situation is to clear the history of the browser you're using. Like any other website, QuickBooks Online collects cache files and cookies to save you time when loading repetitive data and images. These files can become outdated, resulting in issues like the one you're having with updating your bank. I recommend clearing the cache and cookies from time to time to free up space in your browser and always have the freshest data.

 

Please don't hesitate and reach back out to us if you need anything else. We're always happy to help. Have a beautiful day!

Level 1

The update button on the banking tab is grayed out and says "updating"... for a few days.

Can't find update button in banking 

 

Level 1

The update button on the banking tab is grayed out and says "updating"... for a few days.

connected bank cc account to QB however the transactions are not downloaded automatically.

Please help to download instead of by manual.

Level 1

The update button on the banking tab is grayed out and says "updating"... for a few days.

I still do not have any solution to find update button.

Moderator

The update button on the banking tab is grayed out and says "updating"... for a few days.

Hi Karen526,

 

Before doing any troubleshooting steps, can you tell me the name of your financial institution? So, I can check on my end for any related open investigation.

 

Also, have you tried the steps shared by ShiellaGraceA? I suggest giving it a try. 

 

If the same thing happens, I recommend reaching out to our Phone Support team. We have agents there that can do a screen-share with you and verify the issue further. They can also create an investigation with regard to this issue.

 

Here's how you can contact us:

 

  1. Go to the Help icon and then select Contact Us.
  2. Enter a brief description of your concern in the dialogue box.
  3. Click Let's Talk.
  4. Select Get a callback.

 

I'm just around the corner if you need help. Keep safe!

Level 1

The update button on the banking tab is grayed out and says "updating"... for a few days.

Offline, Inc

Level 1

The update button on the banking tab is grayed out and says "updating"... for a few days.

I connected Chase Credit card account to QB however i need your help to download automatically.

our US Bank account can be downloaded to QB automatically however now Chase CC Account.

Please help.

 

Karen

Moderator

The update button on the banking tab is grayed out and says "updating"... for a few days.

Hello there, Karen526.

 

Did you encounter an error message or code while you're in the Banking page? Additional details about this would be much appreciated. 

 

Meanwhile, we can do browser troubleshooting steps to get rid any cache-related concerns. Though cache helps your browser's background processes run smoothly, it can also cause issues when piled up. Here's how to do the :

  1. Open a private browser and log in to your QBO account. It uses but doesn't store cache.
  2. If you can click the Update button successfully, we can go back to your regular browser and clear the cache.
  3. Other supported browsers are good alternatives, too. Each of them uses a different cache.

For more details on how we can bring your transactions in QBO automatically, you can browse this link: What to do if you see a bank error or bank transactions won’t download.

 

Let us know how this goes so we can further assist you with the situation. Have a great day!

Level 1

The update button on the banking tab is grayed out and says "updating"... for a few days.

Do you remember when our monthly fees included support?

 

I changed browsers from Chrome to IE, it made no difference.  

The card is good, this was the message.  

Error code: -81624, type: INVALID_REQUEST

QuickBooks Team

The update button on the banking tab is grayed out and says "updating"... for a few days.

I can share a couple of ways to ensure you can check your QuickBooks Online (QBO) monthly fees, @Pat Millette.

 

First, let's isolate the error you're getting by using a private window. This can help us determine if it's a browser-related issue due to stored cache. You can use the following shortcut keys to access one:

 

  • Ctrl+ Shift + N for Google Chrome A63.PNG .
  • Ctrl + Shift + P for Mozilla Firefox A64.PNG and Microsoft Edge A65.PNG .
  • Command + Shift + N for Safari A66.PNG .

Once there, you've got two options on how to check your monthly fees. First, you can use the lookup tool to see the charges that occurred on or after May 27, 2020. Just input all the need info (make sure there's no extra characters to prevent unexpected errors), and then click Look up charge. Then, you can select Clear my Info once done.

 

 If it's beyond the said date, you can use the second option. Here's how:

 

  1. Sign in to your QBO account.
  2. Click the Gear icon, and then select Account and settings.
  3. Go to the Billing & Subscription tab. From there, you’ll see all your active subscriptions and the charges that go with them.

If it works fine, please clear your browser's cache to remove the piled up files that cause unusual QBO responses. Then, go back to your regular browser and perform the normal task again.

 

If the same thing happens, you can another supported browser aside from Google Chrome and Internet Explorer (IE).  

 

Lastly, you can seek assistance from our support team about it during their business hours.

 

I'll be adding some handy articles for more insights about QBO rates and charges. It also contains commonly-asked questions about it:

 

I've got your back if you have more questions about managing your QBO account. Just add your reply in the comment section so I can assist you further. Take care and have a nice day.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us