Unable to disconnect bank feed from discover account QB Desktop Pro 2021

Thanks for joining this conversation, @Paying Customer.

The error message you're getting indicates an issue with your financial institution which is the Discover Credit Card. You'll want to reach out to your bank and verify if there are conducting system maintenance at the moment.

Since performing the rebuild and verifying data utilities were unable to fix the issue, I highly recommend giving our Customer Care Support. They'll be able to do a screen-sharing session and see what's going on on your end when accessing the bank feeds center. They can also perform other troubleshooting steps if necessary. 
 

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

Just in case, I'm also adding these articles for future reference:

• Deactivate Bank Feeds for an account.
• Resolve data damage on your company file.
• Top data damage errors in QuickBooks Desktop.

I'm always around to lend a hand if you have more questions about QuickBooks or any bank-related concerns. Just tag my name in the comment section so I can assist you further. Take care and have a good one.

Hi @LollyNino_C, I've reached out to Discover & they are not performing any maintenance.  I am able to setup a test company & connect a new account to the Discover Card Express Web bank feed without issue.  This would indicate to me that things are fine on the Discover Card side of things.

Do you have any other suggestions, aside from contacting customer care?  They've never resolved an issue for me and just point me to the same support articles I've already found myself & ask me to run a rebuild again.

I suspect the problem is that Discover turned off their old feed on 6/30 and my QB account was still connected.  This is preventing QB from deactivating the bank feed.

Banking issues can be challenging. I’d feel the same way you do in your situation, Paying Customer.

We'll need to take a better look at this. I'd still recommend contacting our support team. They'll be able to access your account in a secure environment and in the meantime they can suggest other workarounds for you to try. Also, they have the necessary tools to check on your account and verify on what's causing the issue. This is also to ensure that your account is in a secure place since the Community is a public forum.

Additionally, the following write-up provides lists of bank feeds errors and a step-by-step process on how to resolve them in QuickBooks Desktop: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

Please let me know if you have any other questions. I'm always here to help and provide you additional assistance. You have a wonderful day!

Any chance you can provide the additional workarounds here?  It will save me the time of contacting support & help others who check these forums for solutions.

Thank you for getting back to us,@Paying Customer.

I understand you want to save time from contacting support and try another workaround instead of disconnecting your bank account from QuickBooks Desktop.

I appreciate you trying to perform troubleshooting steps to resolve the issue. Since you're still getting the same error, I recommend contacting our support team. This way, they can access your account in a secure environment. 

The steps provided by my colleague above are a request for a callback. You don't have to wait in the queue.

Additionally, you can check how to disconnect bank feeds in QuickBooks Desktop for more information.

Let me know if you have any other questions or concerns about bank connectivity. The Community and our support team will always be here to lend an extra hand. Take care and have a good day.

Hi @Ethel_A,

It's not that I don't want to disconnect my bank feed, it's that I cannot disconnect my bank feed.  I've already tried the steps you've linked to & receive the message "Your attempt to de-activate account failed. Try again after some time.  If this error persists, contact your administrator.  This is the 1st message shown in the attached screenshot.

If I try to sync the bank feed I receive the 2nd message in the attached screen shot, "You're no longer connected to Discover Card Express Web.  Set up your connection again to continue using bank feeds."

So, QB thinks I am no longer connected, but also cannot de-activate the bank feed.  I cannot reconnect the bank feed until I de-activate the bank feed.  Any suggestions?

Thanks

I'll help you figure this out, Paying Customer. 

The error code that you've encountered usually occurs when there are damaged links between transactions or the transactions themselves.

 Running the Verify and Rebuild utilities scans your company file for potential data issues and fixes them right away. Before doing so, make sure to create a backup of your company file.

To Verify:

1. Go to the File menu and select Utilities.
2. Select Verify Data, then select OK to close all windows.
3. Once you’ve verified your data, you can rebuild your company file to fix any errors or data damage that's found.

To Rebuild:

1. Go back to the File menu and select Utilities.
2. Select Rebuild Data, then select OK to close all windows.

If you still can’t deactivate bank feeds, we can deactivate bank feeds using excel through the steps provided in this article: Fix issues when deactivating bank feeds.

Stay in touch with me if you have additional questions or concerns about bank connectivity. I'll be right here until you're able to get this done.

Hello @LeizylM,  As I mentioned on my 1st post, "A verify & rebuild finds no errors, nor does the File Doctor."

I mentioned the link you provided in my 1st post as well. None of these resolved the issue. Solution 3 / the Excel Method does not work.  The IIF import results in an error indicating QB ONLINE "It's a list or transaction that is not supported by the IIF import process."

Please let me know what else I can try.

I am having the same issue and have tried all the same suggestion to no avail. If you do find a solution please share it in this forum.

Thanks

Thanks for bringing this to our attention, @Seeping Springs.

If you're dealing with network issues, company file damage, and performance problem. We can also utilize the QuickBooks Tool Hub to fix the common errors in QuickBooks Desktop.

To begin, launch the Quick Fix my Program tool from the Tool Hub to terminate any QuickBooks processes that are running in the background. 

To download and install the Tool Hub, follow the steps below:

1. Close your QuickBooks.
2. Download the QuickBooks Tool Hub file.
3. Open the QuickBookstoolhub.exe file. It gets saved in the download folder.
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. Click Finish.
6. Double-click the icon on your Windows desktop to open the tool hub.

 Then we'll run the Quick Fix my Program tool.

1. In the Tool Hub, select Program Problems.
2. Select Quick Fix my Program.
3. Start QuickBooks Desktop and open your data file. 

 I'm adding this article for the additional steps outlined in this article: Solutions for When QuickBooks Stops Working.

Then, let's run the Verify and Rebuild utilities suggested by my colleague above. Then, we can try to disconnect an account in the Bank Feed. 

If none of these troubleshooting steps work for you, I recommend contacting our support team to look into the problem further.

Keep me posted on how this turns out. I want to make sure that everything is taken care of.

Hi @ChristineJoieR ,

Unfortunately the steps you've outlined did not resolve the issue.  In addition to the Quick Fix my Program option in the QuickBooks Tool Hub I tried the QuickBooks Program Diagnostic Tool.  I am still receiving the same error when trying to disconnect the bank feed that I reported in my original post.  Verify & rebuild, as well as the File Doctor do not find any issues with the company file.

Please let me know what else we can try.

Thanks!

I'm here to ensure you can disconnect your bank feeds, @Paying Customer.

I see that you've done all the possible steps to help resolve your banking concern in QuickBooks. Since the issue persists, I recommend contacting our support directly. They have the tools to check your account in a safe environment, and they can help find the root cause of your issue.

To reach them, here's how:

1. Open QuickBooks.
2. Proceed to Help, then choose QuickBooks Desktop Help.
3. Click Contact Us.
4. Provide a brief description of your issue.
5. Choose Let's talk, and then select a way to connect with us.

I'm also adding these links you can utilize to help manage your banking transactions in QuickBooks:

• Add and match Bank Feed transactions
• Edit Bank Feed settings for bank or credit card accounts

Let me know how it goes. I'm always around to help you. Stay safe!

I'm having the exact same issue with Quickbooks Pro 2020 (after the most recent update, I couldn't use bankfeeds with my Discover card.)

@Paying Customer  - were you able to get help?

I am also having the same issue with discover-- why can't the soultion be posted.  

Hello.

I'd like to take this opportunity and ensure you'll get the solutions you need to fix the bank feed issues with Discover. 

The original post points out multiple errors with Discover's bank feed connections. Can you specify which error you encountered when managing the connection?

I'd appreciate if you could provide more details about this. This way, I'll be able to come up with the solution to help you fix this. 

In the meantime, we can do the following steps if you haven't done them already. 

If you've encountered the error where you can't deactivate the bank feed connection, this might be caused by a list issue within the Chart of Accounts. 

In this case, you'll want to re-sort your account list to fix this. Here's how: 

1. Go to the Lists menu, then select Chart of Accounts.
2. Check the Include Inactive checkbox if you've inactivated some accounts before. 
3. While the Chart of Accounts screen is active, click the View menu, then select Re-sort List.
4. Click OK.
5. Close and reopen your company file.

You can also find other solutions here: Fix issues when deactivating bank feeds. 

Also, common errors in the bank feeds can also be fixed by running and installing the Tool Hub utility. You can download and install the latest version of the utility here: Fix common problems and errors with the QuickBooks Desktop Tool Hub. 
 

After fixing the issue, you can start re-connecting your Discover account with the latest connection link. When the transactions come in, start categorizing them when needed.

When you're ready, you can start your regular reconciliation to close out the current accounting period. I'll add this article in case you need a guide: Reconcile an account in QuickBooks Desktop. 

I'm still looking forward to your reply regarding the clarifications and details. If you do have other concerns about your entries or the bank feeds connections, let me know and I'll help you out. 

Paying Customer, did you ever get this resolved? It's happening to me as well and Intuit tech support was completely worthless.

Nope!

Same exact problem, I have tried all of the suggested fixes with all of the same results.

I couldn't have explained it any better! Same problem here.

@Stumpy23 This is how Intuit forces us to keep buying products or move to subscriptions. They're forcing everyone to QBOnline. 

-Incredibly frustrated

Hopefully an Intuit employee in these forums will get this info to the appropriate parties.

It appears QBDT is still connected to my Discover account at some level.  From the Bank Feeds screen, if I select the Discover Card Express Web account & select Manage Accounts, a pop is displayed indicating my Discover Card is linked & the balance of $840.27 is current.

We have been dealing with the same exact issues, errors and non-fixes.