Why am I being charged a transaction fee when money is deposited into my bank account?

Greetings, @usertimandreae.

I’m here to share some information on why you’re being charged for the transaction fee.

To ensure we're on the same page, are you using QuickBooks Payments? If so, using QuickBooks Payments lets you send and receive invoice payments online. Every time your customer pays the invoice, you’ll be charged for the processing fee. It‘ll also depend on how you processed the payment.

That being said, this is the reason why you’re being charged for the transaction. To know the latest processing rates, you can check our QuickBooks Payment website for reference.

Additionally, you can utilize this article to learn more about the processing fees in QuickBooks: What are the fees for QuickBooks Payments?

For future reference, I’m adding these resources that can guide on how to record and take payments online: 

• Choose where to record payments and processing fees for QuickBooks Payments
• Take and process payments with QuickBooks Payments
• Process a credit card payment in QuickBooks Online

In case you didn't sign up for QuickBooks Payments, I recommend contacting your bank and verify the charges of the transactions. 

Let me know if there’s anything else I can help you with about managing payment online. Leave a reply with the details and I’ll get back to you as soon as I can. Keep safe!

@usertimandreae 

Utilize MP to accept ACH payment for free.

https:// melio.grsm.io/quickbooks

is there a way to toggle off accepting payments for direct deposit?  I'd be fine with paper checks or CC payments.

Hello there, @RS70.

I can help walk you through the steps on how to void the direct deposit and create a paper check in QuickBooks Online (QBO).

You can temporarily turn off the direct deposit for an employee so you can use a paper check.

Here's how: 

1. Go to the Payroll menu, and then select Employees.

2. Select Run Payroll.

3. Under the Pay Method column, select Paper check.

4. Preview and submit the rest of your payroll as you normally would.

Once done, your employee's check won't be marked for direct deposit. You'll also be asked to enter a check number before printing. 

However, if you want to make a permanent change to your employee's payment method, you can change it in your employee's profile settings.

1. Click the Payroll menu, then select Employees.

2. Select the Employee's name.

3. Go to the Pay tab.

4. Under the no. 6 option, click the drop-down arrow and select Paper check.

5. Click Done.

You might want to print or reprint paychecks in QuickBooks Online (QBO), here's an article for detailed steps: Printing Checks and Pay Stubs.

Let me know if you have any other questions or concerns. I'll be right here to assist you further. Have a lovely day!

How do I turn off invoice direct deposit payments? It's disabled in settings yet it's still an option on every invoice sent, which leads to a 2.9% charge per transaction.

Thanks for getting in touch with the Community, parkerupllc.
 

You can turn off ACH transactions in your Account and Settings.
 

Here's how:

1. Use the Gear (⚙️) icon, then choose Account and settings.
2. Access your Sales tab.
3. In the Invoice payments section, click your Pencil (✏️) icon.
4. Untick the Accept ACH checkbox.
5. Select Save.
   

You can also edit these options on the invoice screen itself, when emailing them out to customers.

If you'd prefer to disconnect your payment processing account from QuickBooks and close it, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment and assist you with what you're looking to do.
 

Please don't hesitate to send a reply if there's any additional questions. Have a lovely day!

Thank you for the quick response. Unfortunately this does not solve the problem. Accept ACH and credit cards are both turned off (have been off) but customers are still able to pay by credit card and bank transfer. This option is shown available in the email they receive after an invoice is sent. I’ve been charged the 2.9% fee twice now. Hope to get this resolved ASAP. Thanks in advance!

Thanks for getting back to us in Community, @parkerupllc. I'm here to lend a hand so you’ll be able to turn off invoice direct deposit payments in QuickBooks Online.

You have the option to temporarily turn off direct deposit for an employee.

Here’s how:

1. Go to Payroll, then select Employees.
2. Select Run Payroll.
3. Under the Pay Method column, select Paper check.
4. Preview and submit the rest of your payroll as you normally would.

 
However, if you’ll want to make a permanent change to your employee’s pay method, you can change it in your employee’s profile settings.

Here’s how:

1. Go to Payroll, then select Employees.
2. Click the Employee's name.
3. Go to the Pay tab.
4. Under the no. 7 option, click the drop-down arrow and select Paper check.
   
   

 
With regards to the 2.9% fee charge. I would advise to reach out to our QuickBooks Online Support and have them check your account to see what’s really causing this issue.

Also, you can check this link for further guidance about this matter.

Additionally, you might want to print or reprint paychecks in QuickBooks Online (QBO), here's an article for detailed steps: Printing Checks and Pay Stubs.

Please let me know if you need clarification about managing your transactions in QBO, or there's anything else I can do for you. I'll be standing by for your response. Have a great day and stay safe.