Accruals for sick and vacation time not functioning properly

AANLLC · ‎October 16, 2024

This problem is still not fixed. I currently have to go in and let the whatever accrue so I can manipulate those hours they may want to take if they didn't have enough accrued in the pile of hours and then click don't accrue. This does create a nightmare when recalculating but employees can come back and complain about missing hours and such if it doesn't show up right on their paystub.

Certain states are required to show the hours on the paystub for the employees so they don't bug the payroll clerks. This needs to be fixed and this has gone on for not months but years. We pay a lot for the software so we should have some expectations to the software's capabilities. And before anyone tells me where to go and make changes I have all of those setup already as I have the standard payroll taxes setup there as well.

A resolution needs to be found after this amount of time. It is time consuming to be changing everything each payday. They are subroutines.

jeanbiverly_ · ‎October 16, 2024

Thanks for bringing this ongoing issue to our attention, @AANLLC. I understand how frustrating it must be to deal with the accrual discrepancies and the impact it has on both your payroll process and employee satisfaction.

It's clear that having to manually adjust accruals each payday is not only time-consuming but also creates confusion for your employees, particularly in states that require accurate reporting of accrued hours on paystubs. I agree that after this duration of time, a solution is necessary to help streamline this process and better meet your expectations for the software.

Since you've indicated that all settings are configured, I recommend contacting our support team to fix the accruals for sick and vacation time issue in QuickBooks Desktop (QBDT). They have the resources and expertise to investigate the situation further and provide a resolution.

Here's how to reach them:

Open QuickBooks.
Navigate to the Help button and select QuickBooks Desktop Help/Contact Us.
Choose Contact Us.
Enter a short explanation of your issue, then Continue.
Log in to your Intuit account, hit Continue, and then Continue with my account.
We'll email you a single use code. Input your code and click Continue,
Choose to chat with us or Have us call you.

Our support hours are as follows:

QBDT Payroll Basic, Enhanced or Standard: M-F 6 AM to 6 PM PT.
QBDT Assisted Payroll: any time, any day.

Please let me know if there are any additional issues you’d like to discuss. Your feedback is invaluable for enhancing our software and ensuring it meets the needs of our users. I’m here to assist you in any way I can.

Michelle HS · ‎October 16, 2024

We have all called, gone through all the trouble shooting, adjusted configurations, etc. My boss even reached out to the higher ups at Intuit last year and basically this is a software issue and they aren't doing anything to fix it. Very irritating. We are required to show time on paystubs so after every payroll, starting around June, I have to go in and see who has reached their max and turn off the accruing until the first of the year. I am so glad we only have 15 employees.

BeckyB2 · ‎October 18, 2024

I was able to determine that QB Desktop 2023 has been fixed and that the sick time accrual and limits should start working now. Tech support determined with me that it appears QB Desktop 2024 is now working for new employees but it isn't working for employees that had been entered prior. I think a ticket has been submitted for that but not certain.

It has just been the sick time that wasn't functioning, vacation has been working.

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