Thanks for bringing this ongoing issue to our attention, @AANLLC. I understand how frustrating it must be to deal with the accrual discrepancies and the impact it has on both your payroll process and employee satisfaction.

It's clear that having to manually adjust accruals each payday is not only time-consuming but also creates confusion for your employees, particularly in states that require accurate reporting of accrued hours on paystubs. I agree that after this duration of time, a solution is necessary to help streamline this process and better meet your expectations for the software.

Since you've indicated that all settings are configured, I recommend contacting our support team to fix the accruals for sick and vacation time issue in QuickBooks Desktop (QBDT). They have the resources and expertise to investigate the situation further and provide a resolution.

Here's how to reach them:

1. Open QuickBooks.
2. Navigate to the Help button and select QuickBooks Desktop Help/Contact Us.
3. Choose Contact Us.
4. Enter a short explanation of your issue, then Continue.
5. Log in to your Intuit account, hit Continue, and then Continue with my account.
6. We'll email you a single use code. Input your code and click Continue,
7. Choose to chat with us or Have us call you.

Our support hours are as follows:

• QBDT Payroll Basic, Enhanced or Standard: M-F 6 AM to 6 PM PT.
• QBDT Assisted Payroll: any time, any day.

Please let me know if there are any additional issues you’d like to discuss. Your feedback is invaluable for enhancing our software and ensuring it meets the needs of our users. I’m here to assist you in any way I can.

We have all called, gone through all the trouble shooting, adjusted configurations, etc.  My boss even reached out to the higher ups at Intuit last year and basically this is a software issue and they aren't doing anything to fix it.  Very irritating.  We are required to show time on paystubs so after every payroll, starting around June, I have to go in and see who has reached their max and turn off the accruing until the first of the year.  I am so glad we only have 15 employees. 

I was able to determine that QB Desktop 2023 has been fixed and that the sick time accrual and limits should start working now. Tech support determined with me that it appears QB Desktop 2024 is now working for new employees but it isn't working for employees that had been entered prior. I think a ticket has been submitted for that but not certain.

It has just been the sick time that wasn't functioning, vacation has been working.

Same here we are struggling with employer asking why the sick pay it not right, employees asking for what's showing on their paystubs, any alternative you found?

Hello there, @Accounting637.

Thank you for reaching out and sharing your concerns regarding the sick pay discrepancies and the issues employees encountered with their pay stubs. I understand how important it is to ensure accurate information is reflected for employers and employees.

To effectively resolve this situation, I recommend contacting our customer support team for a detailed investigation. They have the expertise and tools necessary to analyze the issues you’re encountering and can provide guidance tailored to your unique situation.

Here’s how you can get in touch with customer support:

1. Open QuickBooks.
2. Click the Help button and select QuickBooks Desktop Help/Contact Us.
3. Choose Contact Us.
4. Enter a short explanation of your issue, then Continue.
5. Log in to your Intuit account, hit Continue, and then Continue with my account.
6. We'll email you a single-use code. Input your code and click Continue,
7. Choose to chat with us or Have us call you.

Also, check their support hours so you can connect with them accordingly.

Please provide them with relevant details regarding the discrepancies so they can better assist you.

I've also included a detailed resource about fixing sick/vacation time which is accruing incorrectly: Sick & vacation time is incorrect or not accruing on paychecks.

Let me know in the comment section if there's anything else I can assist you with regarding your payroll, please don't hesitate to let me know. I'm always available to help you out. Keep safe.

Nothing yet. Hopefully the bugs are worked out for QB Pro 2025. QB Pro 2023 was working. We also determined that QB 2024 was working but only for new employees entered after a certain date. Have not tested in the last couple months so maybe things have changed in the meantime. I will address it again with them next year after I get a chance to see how things are behaving. For now, we manually watch and once the personal hits their max, we turn off the accrual. For those that work in two different states, we are manually adjusting quarterly using excel. Its not terrible.