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Level 2

Contact Support

I've spent 3 hours trying to contact Intuit Online Payroll regarding a direct deposit error.


2 hours spent trying to log in, reset ID and password. Finally somehow changed, and now it says no account associated with ID.


Never seen anything like this, how can you NOT be able to contact a LIVE person. Ridiculous.


Someone please help me with a phone number to call someone. One page say available to 3pm on Saturdays, click the link and it then says closed Saturdays!!



9 Comments 9
QuickBooks Team

Contact Support

Hello, @idf_e7946822-08c8-4862-b9a6-6587.


I can see how difficult this has been and I appreciate your time and effort in performing the different steps to resolve this issue you're having. I'd like to check this for you and get it taken care of myself. However, I need to gather enough details from you to review your account and login credentials. For security reasons, we can't ask and display the information on the Community page. That said, I encourage reaching out to our Support Team.


I understand that you've tried contacting support for this error but because of sudden changes for the support's availability, our Intuit Online Payroll Support Team is closed during weekends. For the time being, we can wait until Monday to get in touch with a live representative. Fixing the direct deposit this weekend or on Monday will have the same time frame when processing payroll and to when your employees receive the funds.


Also, I've got this handy article you can read more about how to fix issues with direct deposit in QuickBooks and Intuit Payroll: Fix direct deposit issues.


You're always welcome to come by the Community if you have additional concerns. I'm a post away to help. Keep safe!

Level 2

Contact Support

Thats part of the problem, how to contact support..... will try again at 6am Monday



Level 2

Contact Support

You can't be serious. I just logged in and it says next chat available on Tuesday!!!!!!


How can that be????????????????

Level 2

Contact Support

I have a quarterly tax payment due today and will end the quarter. This has to be corrected today.


Contact Support

Hi, @idf_e7946822-08c8-4862-b9a6-6587


I can help point you in the right direction to contact our Customer Support team, so the tax payments are corrected as soon as possible.  


To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. For more information, check out our support hours and types.  


Once verified, I'd suggest to re-submit the form. If the issue persists, I'd recommend using our test drive to contact them. 


Here's how: 


  1. Go to this link:
  2. Click the drop-down arrow to select a state, then hit Create


       3. Tap Continue

       4. Click the Help button on the upper right side. 

       5. Hit Contact Us



       6. Choose Intuit Online Payroll, then press the form link. 

       7. Complete the needed information, then hit Submit


To learn more about the requirements for deleting a tax payment in Intuit Online Payroll, please browse through this article: Delete a tax payment.


Additionally, you can check out this article about how to manage taxes, employees, and many more. 

Let me if you have follow-up questions. I'm always here to help. Take care!

Level 1

Contact Support

I entered an Invoice but need to edit the invoice number. What are the steps to do that?

QuickBooks Team

Contact Support

Greetings, @982586758348617.


I can guide you on how the invoice numbering works in QuickBooks. 

  1. Navigate to the Sales menu.
  2. Choose the Invoicing tab.
  3. Select Invoices
  4. Find the invoice you want to edit.
  5. On the right-hand side of the screen, click the drop-down arrow, and choose View/Edit
  6. Enter the correct invoice number, then press Save and close

Now you have the correct number on your invoice.  Just a heads-up, once you've modified and customized the invoice numbers, it’ll reset the numbering sequence. You can read through this article to learn more about how to use the Custom transaction numbers feature:  How to change the invoice number on sales forms.


Additionally, you can read this article for future reference on how to personalize the appearance of your sales form: Customize invoices, estimates, and sales receipts.


Visit us here again if you have other questions about managing your invoices and other sales forms. I'm always here to help.

Level 1

Contact Support

How do I add an employee to the Chart of Accounts?

Tori B
QuickBooks Team

Contact Support

Hey there, @982586758348617.


Thanks for following the thread. I'm happy to provide some insight into adding your employee to the Chart of Accounts. 


To clarify, do you want to add the employee to the Chart of Accounts or give your employee permission to view it? If you mean you wish to add your employee to the Chart of Accounts, this feature is not available at this time. The Chart of Accounts is a list of all your company's accounts and their balances. In QuickBooks, you use these accounts to categorize your transactions on everything from sales forms to reports to tax forms.


However, if you mean giving your employee permission to view the Chart of Accounts, you can do this. You can toggle the user permissions in just a few simple clicks. I've included the steps below to do this. 


  1. Click on the Gear Icon.
  2. Choose Account and settings or Company Settings.
  3. Select Manager users.
  4. Edit the user and choose what permissions you wish the employee to have.


That's all there is to it. I'm also including a couple of articles you may find handy that covers details about user permissions and the Chart of Accounts below. 


Additionally, feel free to check out our Tutorial's page to see quick how-to videos in all areas of QuickBooks. You'll be a pro before you know it!


Please let me know if you have further questions or concerns. You can reach out to the Community at any time. Have a wonderful day! 

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