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Level 1

Direct Deposit Set-up QBDT

Trying to enable direct deposit in QBDT2020 for new payroll client.  Will not let me.  Keep getting a 40002 error message indicating "unable to set-up direct deposit with this email".  Screen shared with Intuit for 2.5 hours and they could not figure out.  Client did the same with no luck.  I have been using QBDT for

1 Comment 1

Direct Deposit Set-up QBDT

I appreciate your interest in using the direct deposit feature, bandbct.


We have an ongoing investigation about the error 40002 when trying to activate direct deposit in QuickBooks Desktop.


I know that you've already contacted us about this issue, but to make sure your account will be listed as one of the affected users, I suggest reaching our QuickBooks Support again. You can use this investigation number 49462 as y our reference.


Here's how:


  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact Us.
  4. Hit the Stat Messaging button.
    QBDT ChatSupport.PNG

Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.


For a complete guide on how to set up direct deposit, kindly refer to the following articles:

If you encounter errors when submitting direct deposit payroll, you can check out these links for future use:

Be sure to get back to me if you have additional queries. I'll be around to answer them for you. Have a good one.

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