Direct Deposit

Thank you for laying out the details of your concern, @spcc. 

I appreciate your time and effort in trying to fix this error. I’ve got some troubleshooting steps you can perform to sort this out and continue setting up direct deposit for an employee in no time.

To begin with, ensure to have our QuickBooks Desktop updated to the latest release to keep your software up-to-date and have the latest features and fixes.

From there, we can now update your tax table by following the steps below: 

1. Select Employees, then select Get Payroll Updates.
2. Select the Download Entire Update checkbox.
3. Select Download Latest Update. An informational window appears when the download is complete

If the issue persists, I suggest running the verify and rebuild data tool to identify and resolve the most commonly known data issues within your company file.

You can refer to this article to learn more about updating business information: Update your business name and address for QuickBooks Desktop Payroll.

For additional resources, these resources provide an overview of how to accomplish the following tasks in QuickBooks.

• Set up your company payroll for direct deposit
• Set up direct deposit for employees

Please feel free to comment below for any additional questions about setting up direct deposit in QBDT. The Community always has your back. Have a good one.

Thank you for replying. I have performed all the steps stated, but I am still getting the following error: "Something's not quite right. Try again later and it should work. " I already submitted information required for our business name change two years ago and I updated our company information on the QuickBooks desktop software then as well. This is the first time I am trying to set up direct deposit since the name change and I took over the bookkeeping. I have been just writing out paychecks.

When setting up the direct deposit it will not allow me to use our PO Box as the mailing address. It want's a physical address. Our PO Box is the address we use for the IRS, the State, QuickBooks and the bank. So, I added our physical address to the company profile. When I add our physical address to set up the direct deposit it does not recognize it. It is an office space that we rent. So, I am not sure if maybe that is the problem. But all fields still have our old business name and prior information in them. I have to go in and correct all fields. 

Welcome back, @spcc. I appreciate you for doing all the necessary troubleshooting steps. 

When setting up a direct deposit, make sure you enter the following info:

• Business name, address, and EIN
• Principal officer's social security number, birth date, and home address
• Online bank credentials or bank routing and account numbers

For further instructions, check out this article and select the QuickBooks Desktop link: Set up your company payroll for direct deposit. 

Keep in touch if you have any other concerns. I'll be there to help you again. 

Yes. I did enter all that information, but I am still getting the following error: "Something's not quite right. Try again later and it should work." 

Thanks for sharing an update, @spcc.
 

I want to ensure you can start processing direct deposits without any further delay. I recommend reaching out to our Customer Care Support team. They can check your account in a secure environment and help you update your information. 

Here's how:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

I'm sure that an agent would be happy to assist you with any questions that you have. For more details about our support availability, refer to this article: Contact Support. 

Additionally, in case you run into some issues with direct deposit, you can check our guide on how to fix them.

Thanks for reaching out again, @spcc. I'll keep an eye out for your response.