I've reset, tried a brand new computer, tried login from Mobile device, and still even when I discussed multiple times with the admin. They seem to have no idea why or what I'm talking about. I've even screenshot it. I've been dealing with this since Sept. 2020. So frustrating. Oh yes we even registered my info as a new login. Didn't work. 

This is a reported issue, @Slinder.

Currently, our Product Engineers are working on an investigation to determine the root cause of this recurring login issue. Rest assured, once updates are available you'd be notified through an email.

While there's no workaround yet, I'd recommend contacting our Technical Support Team so you'd be added to the affected users' list. Just provide your full name, updated email address, and this investigation number: INV-50417.

Here's how to contact us:

1. Go to: http://static.onlinepayroll.intuit.com/Support/Support_QBD.html.
2. Click on the Live Chat! link under the ViewMyPaycheck Support page.

Just know that the support agents are available Mon-Fri, 6AM to 6PM PT (except holidays).

Let me know if you have any other questions or concerns. I'll be right here available to help.

I've Had This Problem For Months And Still Not Resolved. PLEASE HELP!

I know that this hasn't been easy for you and your employees, TravTheSav1.

I've asked our software engineers to look into this issue and was informed that the investigation (INV-50417) is still in progress. Rest assured, they're prioritizing and working hard to get this fixed the soonest.

For now, I encourage giving us a short call or chat so that we can directly add your contact information to our notification list. We'll be sending you updates via email once we get this sorted out. You may also provide the investigation number above to our representative for a faster transaction. When you're ready, here's how to connect with us:  

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

Please check out our support hours below and contact us at a time convenient to you:

• 6:00 AM-6:00 PM Monday-Friday PST
• 6:00 AM-3:00 PM Saturday PST

In addition, here's an article that you can share with your employee to help manage their paystubs, W-2s, and personal information in QuickBooks Workforce: View your paychecks and W-2s.

If I can be of any additional assistance, please don't hesitate to reach out to me again. Stay safe and healthy.

My employer is using Quickbooks Online payroll again (not used this in several years). I receive an e-mail from Intuit with a link to click on to view my paycheck, but of course I do not have/remember my password. I clicked on forgot my password and was e-mailed a link with a varification code. When I entered that code, it just says I need to contact customer support. I tried that also, but was told to go on this website for help. 

Please help me view my paycheck stub.

thanks,

Anita

Hi, Anita. I'm here to help you recover your login credentials to view your paychecks and W2s online.

Clicking on the I forgot my user ID or password link should help you reset your QuickBooks Workforce account and let your view your paystubs online. If you aren't able to recover your account, I'd recommend reaching out to our designated support for further assistance.

1. Open either of these links.
   • https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=sbsegUsDtCorePlusWorkforce...
   • https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=sbsegUsCoreWorkforce&
2. Fill in the fields on the Your email address, Your name, and What can we help you with today? sections.
3. Once done, tap on the Start Chart tab.

For additional resources while seeing your paycheck stubs online through QuickBooks Workforce, you may open this article: View your paychecks and W-2s in QuickBooks Workforce.

If there's anything else you need help with logging in to your Workforce account, let me know by adding a comment below. I'm more than happy to help you again. Have a good one!

I can’t open to view my paycheck, it’s taking me so long to open but I still can’t do it 

It’s taking me so long to get in “ view my paycheck “ but I still can’t get it 

I am working, have no much time to do it 

Let me help you access your paychecks online, Minhle. 

This unusual behavior when accessing your paystubs online is usually caused by the browser's cache. To clear this out, I suggest letting the employee perform a few basic troubleshooting steps. Then, we can open QuickBooks Workforce using an incognito or private browser to see if your employee can log in from there and view the paycheck. This mode will prevent browsing history from being stored.

Here's how to use a private browser:

• For Google Chrome: Press Ctrl + Shift + N
• For Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
• For Safari: Press Command + Shift + N

When logging in to workforce.intuit.com QuickBooks Workforce runs smoothly on the latest versions of Chrome, Firefox, and Safari (for Mac). If the steps above work, just clear your browser's cache to help your applications run better on your computer and to completely removes browsing history. We can also use supported browsers as alternatives. 

I've got this handy article about viewing your paychecks and W-2s online in QuickBooks Workforce for more information. You can also read our page to get answers to common QuickBooks Workforce questions.

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. You have a good one.

Having trouble logging in and going 

Thanks for joining this thread and sharing your concern with us, Janes.

You mentioned you’re having trouble logging in. Is it the same concern as other users who are unable to access paystubs online in QuickBooks Workforce? Moreover, did you receive any error messages or prompts? This helps us determine the best resolution for you.

If so, have you tried all recommendations above? If not yet, it would be best to perform them first to sort it out.

Otherwise, you’ll want to reach out to us through this chat link to have it checked. Our representatives can perform further investigation about it if need be.

Another way is to communicate with your employer so they can raise this matter. You can provide this contact option that includes details regarding our support hours so they can connect with us at their convenience. All they have to do is to select the product they’re using and follow the instructions to get help.

I’m adding this guide to learn how to view and print your pay stubs online: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

If you need more help, I’m ready to explore and assist you anytime. Also, I’d appreciate it if you can provide us updates. Keep me posted!

hello my name is Marta Gonzalez i am an employee for Landis Rising Star Academy i am having issues logging into my my work force app.

Thank you for joining this thread, Martha. Let me help you log in to  QuickBooks Workforce.

Before providing any troubleshooting steps, did you receive any error messages or codes when logging in to the Workforce app? Any information you can provide ensures a timely resolution.

Also, here are some key steps to troubleshoot sign-in issues in your QuickBooks Workforce account:

• If you already have a QuickBooks Workforce account with a different employer, make sure to give your new employer the same email address.
• If you have access to QuickBooks Online, you’ll need to use a different email address for your QuickBooks Workforce account. We recommend using your work email address for QuickBooks Online and your email for Workforce.
• Your invite is valid for up to 30 days from when it was sent. If it’s been longer than 30 days, have your employer send you a new invite. 
• If your employer had to resend your invite, make sure to open the most recent invite. 

For more details about QuickBooks Workforce, see this link: Set up your QuickBooks Workforce account.

A standard web browser utilizes a memory cache to operate efficiently and load pages more quickly. However, as data accumulates, it can lead to unexpected outcomes. To begin addressing the issue, have your employee log in to QuickBooks Workforce using a private browsing window.

Feel free to use either of these keyboard shortcuts to open an incognito window depending on your browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works, they can go back to their original browser and clear its cache to start fresh. You can also use another supported, up-to-date browser to narrow down the results.

Here are some articles that can help you in managing your QuickBooks Workforce account:

• How to change the user ID or email address for QuickBooks Workforce
• Recover your account when you can't sign in

Please see the reference for details on how to use QuickBooks Workforce to see your pay stubs, W-2s, and other job data, including your home address and bank account information: View your paychecks and W-2s in QuickBooks Workforce.

If you have any trouble accessing your Workforce account, add them below. It will be my pleasure to help you more. Stay safe.

I can't get into my pay check stubs 

Thanks for letting us know, Terry. Let's work together to identify possible reasons you can't access your paychecks in QuickBooks.

To begin with, did you encounter any errors when trying to access your paystubs? If so, sharing the specific error message would help us pinpoint the issue and offer an appropriate solution.

If you're an employee encountering unexpected behavior, like runtime errors, we can perform basic browser troubleshooting to fix the issue. Stored temporary internet files could cause minor issues when accessing your pay stub.

Let's start by accessing your QuickBooks Workforce account in a private/incognito browser. Feel free to use these shortcut keys:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once you're in, navigate to the Paychecks section to view your pay stub. If it's working fine, we'll have to go back to your regular browser and clear the cache to eliminate the junk files.

If the same thing happens, we can use other supported browsers. It could be that the one you're currently using has a temporary problem with QuickBooks Workforce.

Otherwise, if you're an employer trying to access paystubs, Let's ensure your QuickBooks Desktop is updated to the latest release so you'll have the latest features and fixes. This step can avoid related issues when navigating the program.

Here's how:

1. Click this link: Update to the Latest Release.
2. Ensure your product is selected. Otherwise, select the Change link and pick your QuickBooks product.
3. Choose Update to download the update file.
4. Hit Setup Automatic Updates to let QuickBooks automatically download and install the latest updates.

Furthermore, I'll share this article detailing how to inform your employees when new pay stubs are accessible for viewing online: Email pay stubs from QuickBooks Desktop.

I'm also sharing some helpful references that you can check to help manage your paychecks and W-2s:

• View your paychecks and W-2s online in QuickBooks Workforce
• How to print W-2 forms

Please let me know if you have any follow-up questions regarding paystubs management in QuickBooks. I'm always available to assist you. Take care.

I need help logging in I'm new logging in 

Thanks for reaching out, Myers. To get started with QuickBooks Workforce, you'll need an invite from your employer. I'm here to guide you through the login process step-by-step, ensuring it's as easy and straightforward. Let's get you set up.

Your employer needs to send an invitation to your email, which you'll need to accept to access QuickBooks Workforce. Here's a guide on how to get started:

1. Ask your employer to send you an invite through your email.
2. Once received, choose the Accept Invite to accept the invitation.
3. If done, you can now create an Intuit account that you can use every time you log in to Workforce.

Once you've accepted the invitation, you can now view your pay stubs, time off, year-to-date pay, W-2s, and personal work information. If you encounter any issues while logging into your account, you can refer to this article and follow the Troubleshoot Sign-In Issues guide for assistance: Set up your QuickBooks Workforce account.

Additionally, to assist you with managing your time tracking or any tasks related to QuickBooks Workforce, please refer to these resources for guidance:

• Get started with QuickBooks Workforce
• View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce

As you navigate QuickBooks Workforce for the first time, remember that our Community is always here to support you with any questions or concerns. Feel free to reach out anytime—I'm here to help!