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wtrender
Level 1

Enahnce Payroll won't calculate taxes

As of 3/1/2020, QB enhanced payroll for Desktop 2019 no longer calculates taxes and will not process payroll tax forms I need for the 1st Quarter 2020.  The Enhanced Payroll Service Key is showing Active on-line and when I look at the status in Manage Service Key.  I removed the Service Key and re-added it and went through the complete set up process with no errors.  I got to the Finish Step and closed the Set up screen.  Still getting the same error which says, "As of 3/1/2020 we were unable to process your payment for Quickbooks Enhanced Payroll..."

The payment was processed via my Credit Card automatically by Intuit.  As stated above, everything indicates an active status.  The only thing I can possibly think of is that when I click Finish to Payroll Setup, it does not close the Payroll Setup Screen.  When I then Exit out of the screen, I am prompted to see if I really want to Exit Payroll Set up.

Time is running out.  I need to be able to report my Quarterly taxes.

5 Comments
Jovychris_A
QuickBooks Team

Enahnce Payroll won't calculate taxes

The error indicates that you haven't submitted the payroll data yet.

 

Before you can continue to report your 1st Quarter taxes, please make sure to submit the payroll data first. Intuit will receive and process the payroll data to calculate the taxes.

 

Let me show you how to send payroll data:

  1. From your Desktop menu, select Employees.
  2. Choose Send Payroll Data.
  3. In the Send/Receive Payroll Data window (you can review the following information by clicking the Items to Send).
  4. Select Send All. Enter your Payroll Service PIN then select OK.
  5. When the transmission is complete, you will return to the Send/Receive Data window. Under Items Received, select View to view important payroll messages or Confirmation Reports. While viewing the item, select Print to print the report or message.
  6. Click Close to close the Send/Receive Data window.

 

If the issue persists, please contact our Payroll Support team to check the status and next charge date of your payroll. It is to ensure that the tax payment went through.

 

Here's how:

  1. Go to QuickBooks and Press F1.
  2. Click Contact Us.
  3. Type your query and click Continue.
  4. Choose to Start a chat/Get a callback.

 

For more details on sending and processing payroll data, you can refer to this article: Send payroll and direct deposit paychecks in QuickBooks Desktop Payroll.

 

To check if payroll was received by Intuit, here are the options to follow:

  • A confirmation of payroll receipt is available to view as a report in the Items Received window.
  • View the paychecks and payroll liability check in your QuickBooks bank register. If the liability check and paychecks have a green lightning bolt beside them, it was sent successfully.

 

Please feel free to leave a message if you have more questions. I'll keep my eyes on this post. Stay safe!

wtrender
Level 1

Enahnce Payroll won't calculate taxes

Clarification:  The Enhanced Payroll is on my desktop so there is no send/receive function for me to do.  When I go into Manager Service Key on the desktop, I get the screen indicating my Enhanced Payroll Service Key is Active.

 

JasroV
QuickBooks Team

Enahnce Payroll won't calculate taxes

Thanks for the clarification, @wtrender.

 

You'll want to log in to your CAMP's (Customer Account Maintenance Portal) and ensure your payroll subscription is active. 

 

If the issue persists, let's update your payroll tax table to the latest release to isolate this. Let me show you how in your QuickBooks Desktop (QBDT):

  1. Go to the Employees menu.
  2. Select Get Payroll Updates.
  3. Click the Download Entire Update checkbox.
  4. Select Download Latest Update.

Here's an article you use for reference: Get the latest payroll tax table update. This link provides detailed information in updating your payroll tax table.

 

You might also want to check this article and read step 3 (QuickBooks Desktop Payroll) section to learn how to create paycheck for your employees.

 

Should you have other concerns or questions, you're always welcome to post here anytime. We're always around to help. Take care and stay healthy.

wtrender
Level 1

Enahnce Payroll won't calculate taxes

Here is what I have done nuberous times:

1) Verified that my account for Enhanced Payroll is paid up, i.e. Active.  Note, the Credit Card was charged by Intuit automatically in February

2) Verified that the Service Key for the Desktop version of Enhanced Payroll is Active

3) Downloaded the latest Payroll updates

4) Removed and re-installed the service key for Enhanced Payroll on the Desktop.  Did this just once and then ran through Payroll Setup.

 

Still getting the same error message.

 

ReymondO
QuickBooks Team

Enahnce Payroll won't calculate taxes

I appreciate your effort in performing all of these troubleshooting steps, @wtrender.

 

Since you've already performed the steps listed in our recommended articles, it would be best to reach out to our Customer Care Team so they can review your account. This will help them to further investigate the error and help you fix it.

 

For now, our phone support is unavailable due to this ongoing outbreak. Although, we can still provide you assistance through chat. Here's how you can connect with them:

 

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, then select Continue.
  4. We’ll provide you a few support options. Select which one is best for you.

 

Please check out our support hours to ensure that we address your concerns on time.

 

We're open 24/7 and always ready to assist. I'm looking forward to helping you out in the Community.

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