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Error Code 557

I cannot get past an error code 557 to submit my payroll this week. Any solutions, quickly?

1 Comment
QuickBooks Team

Re: Error Code 557

Thanks for contacting us, @kkprincell.

 

Let's get past of the error by updating so you can submit your payroll this week.

 

It's possible your payroll subscription is inactive, and that's why you're receiving the error 557. This is usually encountered in QuickBooks Desktop Payroll. 

 

What you need to do is re-activate the service through a web browser. Here's how:

  1. Sign in to Customer Account Management Portal (CAMPs) page.
  2. On the Manage your QuickBooks page, select the product or service you would like to manage.
  3. Under Products & Services select the Payroll Subscription tile.
  4. The status of the subscription shows under the blue toolbar.
  5. You should see Canceled as the status of the subscription, click the Resubscribe link under the status.
  6. Validate if the information in the Reactivate Subscription fields are correct, then click Save and Continue.
  7. Review the Subscription details and the billing information, then click Reactivate.
  8. A pop-up message will show subscription has been reactivated, click Got it! 

It may take up to 24 hours for the reactivation of your subscription to fully complete. Your subscription will show Active once completed. 

 

Check this out if you want to renew it directly inside your company file: Renew or reactivate your Desktop payroll service. This article provides detailed steps and screenshots for your guidance.

 

Once done, you need to:

Keep me posted if there's anything else you need and I'll get back to you.

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