Thanks for bringing this one to our attention, danielle8.

I appreciate you for updating QuickBooks Desktop, getting the latest payroll tax table update, and creating a dummy paycheck to get past the error message.

Upon checking your previous post, you encounter an error message "No employees have been paid in the given year". Currently, this is a reported issue and under investigation. Rest assured our product engineers are working together to resolve this as soon as possible. 

As a workaround, you can create an employee liability adjustment aside from creating small paychecks. 

Then, contact our Payroll Support Team to add you to the list of affected users. Just provide the investigation number (INV)-48016 to the support agent. This way, you'll receive an email notification once there's an update on this issue.

Here's how to reach them:

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. Click the Contact Us button.
4. Enter a short description of your concerns, under the Ask a question field.
5. Click Continue.
6. Select Get a callback.
7. From here you can choose to schedule a callback for a time that is convenient for you.

You can see their hours of operation from this article: Support hours and types.

Visit our Payroll management page to give you more insights about processing your payroll.

We appreciate your patience in this matter. Please know that I'm only a post away if you have additional questions in filing your payroll forms. Have a great day ahead. 

It is not true that the bug is fixed in the desktop version.  It is not working on the QuickBooks desktop either.

Obviously this was changed by someone who knows nothing about payroll.  I just am not sure how to file something that we cannot even generate.  

That is not the only issue cropping up; in QB 2018 accountant, when trying to print or file the payroll tax returns the following error pops up:

ERROR BUILDING CACHE 11; CONTACT TECHNICAL SUPPORT

I spent about 2 hours with support to no avail.

We are able to run the payroll tax returns on another workstation for the same data file but with a QuickBooks 2018 which its payroll has not been updated!

Help!!

Let's resolve the error you're having when trying to print or file the payroll tax return, @alcompco.

You can try running the repair tool for QuickBooks Desktop. Running a repair on the program will repair the components and set it back to its default settings.

Before performing it, make sure to back up your QuickBooks Desktop company file. In case we've run into problems, you can use that one to restore your data. Here's how: 

1. Restart your computer. 
2. Open the Windows start menu in the bottom left corner and go to the Control Panel. 
3. Click Programs and Features and select Uninstall a Program. 
4. Select QuickBooks from the list of programs, then Uninstall/Change. 
5. Click on Continue, then repair. 
6. Once the repair has been completed, click Finish. 
7. After you've repaired your QuickBooks, you'll need to restart your computer again. 

Check this article for more information: Repair your QuickBooks Desktop for Windows. 

Also, make sure to have the QuickBooks Desktop release and downloaded the latest tax table release.

Let me know if there is anything I can help you with by leaving a comment below.​ Have a wonderful day!

YOUR ANSWER IS A RUDIMENTARY ANSWER!! I have been a ProAdvisor for over 2 decades, yet you might think I would have done this simple task first before I wasted my time posting the problem to get an answer from somebody like you!!!

It does not work no matter what I have done!!! Clean Uninstall, Clean Install and the whole enchilada!! It does not work!! You have a problem with the your new payroll update or you have a compatibility bug with Windows 10.

Please if you want to help, go find out what the real reason is first and bring back the solution for all of us to use and fix the issue with Cache error.

I'm here to help ensure you're able to print or file your payroll tax returns, alcompco.

For QuickBooks Desktop (QBDT) to function properly, you'll want to have the .NET 3.5 Framework enabled. By default, Windows 10 has this feature turned off.

To ensure it is enabled, you can follow the steps outlined below:

1. On your keyboard, press Windows+R to open the Run window.
2. Type Control Panel, then select OK.
3. Select Uninstall a Program, then Turn Windows features on or off.
4. Ensure that .NET Framework 3.5 is enabled (checked), as well as .NET Framework 4.5 (it should be selected by default).
   • If it is not checked, select it and then select OK.
   • If it is already checked, then select Cancel.

Also, you've mentioned above that this works on another workstation with an outdated tax table. Let's check if the Windows 10 version installed on the computer is compatible with QuickBooks Desktop (QBDT).

Let me show you how:

1. Select the Start menu and type About your PC.
2. Choose About your PC, then scroll down to find your version number.

Once you have the version number, check out which versions of Windows 10 are supported with QBDT:

• Windows 10 version 1809 (latest): QuickBooks Desktop 2020 is certified to work properly on version 1803 of Windows 10. Desktop 2018-2019 aren't fully certified yet. However, we aren't aware of any major issues preventing you from using QuickBooks on this version of Windows 10, so you shouldn't have any trouble.
• Windows 10 version 1803: QuickBooks Desktop 2018-2020 are fully certified to work properly on version 1803 of Windows 10.
• Windows 10 version 1709: QuickBooks Desktop 2018-2020 are fully certified to work properly on version 1709 of Windows 10.
• Windows 10 version 1507, 1511, 1607, and 1703: If you are using the Home or Pro versions of Windows 10 versions 1507, 1511, 1607, and 1703, we recommend you update to the latest release of Windows 10. Microsoft has already discontinued support for these versions. See Windows Life-Cycle fact sheet for more details.

If you have the latest version of Windows 10, upgrading QuickBooks to 2020 will fix the error.

If not, you can rollback to the recent version of Windows 10 by going through this link: How to restore your previous version of Windows. Don't forget to ask for help from an IT or computer professional before making any changes to your Windows Operating System.

Once everything is set, you can start printing or filing your tax return.

Let me know how this goes by leaving a comment below. I'm always have your back.

Your answers are ROBOTIC and nonsensical at best. We have been using Windows 10 for almost 5 years; do you not think that we already have the .Net framework enabled!!???  And I bet you if I told you what version of Windows we are running this on, you will come up with another nonsensical answer!!

Why do you not ask some real QuickBooks/Intuit engineer respond to this issue!! YOU ARE NOT QUALIFIED TO BE GIVING AN ANSWER FOR THIS ISSUE!!!!!!

This is still happening for the fourth quarter.  Is QB this incompetent?  I have already updated my software so what's the deal here?

this is what comes up when  click on forms, the file you specified cannot be opened make sure its not being used by another program or read only file

The window error was 'the file exists.

Hello @Admin8,

Let's make sure you've installed the latest release for QuickBooks and used the latest payroll tax table so you can pull up and review your 941 Forms. Let me show you how.

1. Go to Help.
2. Select Update QuickBooks Desktop.
3. Under Overview, select Update Now.
4. Click Get Updates.

In addition, here's an article you can read to learn more about how you can update and install the latest release: Update QuickBooks Desktop to the latest release.

Once done, here's how you can update your payroll tax table:

1. Go to Employees.
2. Select Get Payroll Updates.
3. Click Update.

To add, I've got you this helpful article for ideas about updating your payroll tax table: Get the latest payroll tax table update.

Lastly, I've got you this helpful article so you can keep up with the latest payroll compliance mandated by your local and national agency: Payroll Tax Compliance Links.

Keep me posted in the comments if you have any other questions. I'll be here to lend a hand. Stay safe!

Form 941 will not open up normal for my quarterly report.  I have restarted my computer several times, made sure I have the update files, etc......

Please help!!

Hey there, @Skemper.

Thanks for joining the thread and taking advanced troubleshooting steps to address the issue. 

There might be a data damage in your company file. This can be the reason why you're unable to open the 941 tax form. Let's run the Verify Data tool to identify the cause of this issue. Then, use the Rebuild Data tool to fix it. 

Verify data

1. Choose Window and select Close All.
2. Click File, then select Utilities. 
3. Choose Verify Data. 

If you see a specific error message, there may already be an article for it. You can search our QuickBooks Desktop support site for specific instructions on how to fix it.

If you get this message "Your data has lost integrity," this indicates there is data damage in the file. Run the Rebuild Data tool to correct the problem.

Once done, try viewing again the Form 941. If you're still unable to open it, run the repair tool for QuickBooks Desktop for Windows. This tool can help fix common errors right away. This way, you can get back to your business.

For more details on how to view and print copies of your payroll tax forms, please check out this article: View and print payroll tax forms in QuickBooks.

If you have any other concerns, feedback, or questions, don't hesitate and come back to the Community. I'm always here to help you. Have a great day.

the issue is that the Tax table didnt update properly the folders on the pc where the data resides.  one fix we found was to go to a PC with QB on it, where you can successfully download the tax tables, and open the QB file .  then  go to C:\ProgramData\Intuit\QuickBooks Enterprise Solutions XX   and copy folder  PayrollForms , then go to Components and copy Components\Payroll,  then go to Components\Download QBXX\ and copy Payrosub.ini and the Payroll folder.  its advisable to rename the existing files before copying over.  this issue happens frequently on terminal servers or networks with UAC turned on high.