How do I remove my credit card # from Desktop Enhanced Payroll after canceling subscription?

Hello there, Photoguy.

I'm here to provide information about removing your credit card information in QuickBooks Desktop (QBDT) after canceling your payroll subscription.

When canceling your payroll subscription, you'll continue to have access to your service through the end of your current subscription period. Also, your service will be terminated at the next auto-renew date.

Are you trying to delete your credit card information through QBDT? If so, try signing in to Customer Account Management Portal (CAMPs) using your Intuit Account info and remove it from there.

Here's how:

1. Go to camps.intuit.com.
2. Choose your QuickBooks subscription in the Products & Services list, then click Details.
3. Locate the Payment Method in the Billing Information section and tick Edit.
4. Enter the necessary changes, then hit Save and Close.

To know more about the CAMPs, consider checking out this article: What is CAMPs and how do I use it?

I'm also adding this article that tackles QBDT cancelation policies: QuickBooks Desktop cancelation policies.

For more tips and other resources, I recommend visiting our website for future reference: Self-help articles.

Please let me now if you have follow-up questions about this or anything else. I'm more than willing to assist. Keep safe.

Hi FritzF,

I went to CAMPS site, but it's just a mirror of the page shown within the Quickbooks Desktop page. As such, when I go to payment detail and try to delete the credit card I still get the error that I can't do it because I have an active subscription.  I did cancel the subscription in a few weeks ago so there is no option for that, but to be clear, I want to remove my credit card details from Intuit completely so they don't "accidentally" auto-renew the subscription. It's kind of sneaky that they don't let me remove the credit card.

Hello, 

We appreciate your response and for taking my colleague's advice. I recommend getting in touch with our Support Team. In this manner, a representative can go into your account in a secure setting and look into this further. 

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter a few words describing how you're unable to open your company file or the error message prompt in the What can we help you with? text area.
5. Select Continue.
6. Hit Chat with us or Have us call you to connect with our team.

On that point, I'm providing this resource here to help you use all of QuickBooks' features and capabilities: Help Articles in QuickBooks Desktop. You can read subtopics that explain how a feature is utilized and how to carry out tasks connected to its functions. 

Know that if you need any additional help with QuickBooks, I'm only a few click away. I'll make sure you're all set. Have a great day!

Is there any way you can walk me through this? I'm afraid I don't trust your tech support. Last time I contacted them, they likely sold or gave my information to scammers because I started getting phishing emails that contained information that I had discussed with them. 

Great to have you back, @Photoguy. 

I appreciate you bringing this matter to our attention. It's vital that you keep your personal information secure. Here at Intuit, we make keeping your data safe. If you happen to experience this behavior again, you may reach out to our security team on the Intuit Security site.

Going back to your case, I understand how essential it is for you to have your credit card details removed. To rectify this, we will need to look into your account further so we will know the best action for this. However, we're unable to do that here in the Community. Only live agents support can check on your account in a secure environment.

I'm aware that you've already gotten in touch with them, but it's the best we can do right now, given that they have all the tools required.

To find more resources, I suggest visiting this link: QuickBooks Desktop Help Articles.
 

Keep us posted on this. You can always get back here if you have other QuickBooks-related questions or concerns. The Community will be glad to help. Take care.

I did email security and forwarded them the emails I've received but all I ever got was an automated reply. 

I guess I don't have any other choice than to contact support again. They are quite terrible.