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denise-mckoy-uwc
Level 1
 
5 Comments
JasroV
QuickBooks Team

Nice to have you here in the Community space, @denise-mckoy-uwc.

 

You’ll want to go to the paycheck list and void the direct deposit (DD) paycheck from there. Ensure to void the paycheck before 5:00 PM PST. Beyond that, your payroll will be processed and can't be canceled.

 

To void the DD paycheck in your QuickBooks Online (QBO) account, you can follow these steps below:

  1. Go to the Payroll menu.
  2. Select Employees.
  3. Under Run Payroll, select the Paycheck list.
  4. Select the check(s) you'd like to delete.
  5. Delete or void the paycheck:
  6. Click the I understand that this action cannot be undone checkbox.
  7. Select Delete Paycheck or Void Paycheck to confirm the action.

For more details about deleting and voiding DD paycheck, you can read this article for reference (read the QBO section for the detailed steps): Delete or void employee paychecks.

 

If beyond 5:00 PM PST, I’d recommend getting in touch with your Support team. There, they can perform additional steps in voiding your DD and assist you further in finding the right account.

 

To learn more about DD processing time, check out this link: When do I need to submit payroll to pay employees on time?

 

You might also want to run a report to keep track of your voided checks in QBO. I’ve added this article that will help you: How to create a report of voided checks.

 

Keep me posted if you need further assistant in voiding checks. I’m more than happy to help you out again. Keep safe and have a great day!

Lopezrx
Level 1

I caught errors in 2 paychecks created but not sent in Quickbooks.  How do I get rid of those 2 checks and make 2 new correct ones?

JessT
QuickBooks Team

Hi Lopezrx,

 

Thanks for the reply. Can you not void or delete the paychecks using the steps that Jasro shared? What errors are you getting?

 

If you still can't delete them, please contact our support for further assistance. They have the tools to modify direct deposits payrolls.

  1. Click on Help and choose Contact Us.
  2. Paste your question in the text box and click Let's talk.
  3. Choose between Message an agent or Get a callback. These options are available during their office hours.

If you have other questions, please let me know.

deverna_p
Level 1

I want to delete a DD paycheck .  Paid in error

Candice C
QuickBooks Team

Good Afternoon, @deverna_p

 

Thanks for joining in on this thread. I can walk you through the steps on how to delete or void a Direct Deposit (DD) paycheck in your QuickBooks Online account. Don't dwell on it. It's a simple process. 

 

Here's how: 

 

  1. Go to the Payroll tab on the left-hand menu bar. 
  2. Select the Employees portion. 
  3. Pick the Paycheck List option under "Run Payroll." 
  4. Choose the checks you'd like to delete. 
  5. Tap Void or Delete and then confirm the action. 

 

If you're unable to delete or void the DD paycheck, I recommend contacting our Customer Support Team for further assistance. They have the tools to go back and help you delete the paycheck. 

 

Here's an extra article that can provide you with some information about tax calculations for voided or deleted checks

 

By doing the instructions above, you'll be back on track in no time. Let me know if this helps. I'm only a click away if you need me. Wishing you and your business continued success!

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