Hello there, @audrey18.
At this time, we've been receiving reports from customers who are unable to file the 941 forms. Rest assured, our Product Engineering team is already aware of this and now working for a fix.
To constantly receive an update about this, I recommend reaching out to our Product Support Team. They have the special tools to help conduct a deeper investigation of what's causing this behavior.
Check out the QuickBooks Desktop section of this article for the support hours to ensure we address your issue on time: Support hours and types.
You can also read through this resource for the latest payroll news and updates: Latest Payroll news and updates.
Feel free to message me again if you have further questions about this topic. I'll be right here to help you. Have a safe week ahead!
Let's perform some troubleshooting steps to file your 941 forms for the second quarter, audrey18.
Have you encountered an error message? This helps us better isolate the issue and check if there's a reported case about that one.
The 941 Form is already updated, let's make sure that you have the latest payroll tax table in QuickBooks. This provides you some updates of the most current and accurate rates and calculations for supported state and federal tax, payroll tax forms, and e-file and payment options.
Once done, try filing you 941 2nd quarter again in QuickBooks. Just refer to this article for the steps and details: E-file 940, 941, and 944 tax forms. If you need to print the form, see Learn how to prepare and print Form 941, Schedule B, and Form 940 article.
If the same thing happens, I'd suggest contacting our Payroll Support Team. They'll pull up your account in a secure environment and investigate what's causing this filing issue. Just follow the steps provided by my colleague to reach out to them.
To give you more insights about managing payroll forms, visit our Tax forms page.
Please reach out if there's anything else I can do to help, I'm determined to be your number one resource for QuickBooks. Thank you for bringing us your questions.
Thanks for replying RCV!
I updated my payroll tax table.
I get an error message that states "no employees have been paid in the given year"
Q1 went without a hitch a few months ago, Q2 is another story.
If we don't see results soon, I will just have to print the 941 and fill it out by hand.
Yes, someone at Intuit unfamiliar with payroll filing rules thought this was a good idea and decided to save you from yourself by stopping you from filing when you don't have any payroll. Which makes logical sense when you don't know the rules and (it seems) don't care to find out what they are.
While this has been reported here for about six weeks Intuit still hasn't fixed it, even though they could have without any real difficulty, so that customers would have a fix before the 941 deadline.
The workaround support is offering is to create and then void a paycheck in the period. Then the form will run. :|