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pixidoc
Level 4

In Payroll export the subaccounts from quickbooks online are not showing.

When Intuit migrated me from my, working, Intuit payroll to Quickbooks payroll they failed to setup my export preferences. In export preferences none of my subaccounts are showing so I cannot export anything and cannot pay taxes. How do I fix the missing subaccounts on the QB payroll software?
6 Comments 6
Rea_M
Moderator

In Payroll export the subaccounts from quickbooks online are not showing.

I've got you covered in fixing your missing subaccounts in QuickBooks Online (QBO) Payroll, @pixidoc.

 

Intuit will set up your payroll account for you the first time you import data into QuickBooks. Once you already have appropriate accounts, you can choose the accounts directly from your QuickBooks Chart of Accounts.

 

Based on your description above, it seems that you're unable to find your payroll accounts in QBO after completing the migration process. To fix this, you need to edit the account types (into subaccounts) through your Chart of Accounts. Then, make sure you're using the appropriate payroll accounts by checking out the Payroll Preferences page.

 

To change the account type of the accounts, here's how:

  1. Go to the Accounting menu.
  2. Select Chart of Accounts.
  3. Locate the account to change. From the Action column, select Edit.
  4. Select the Is subaccount checkbox.
  5. Choose the new Account Type from the drop-down menu.
  6. Select the appropriate Detail Type from the drop-down list.
  7. Select Save and Close. You are prompted that changing the Account Type may affect your accounting and reporting.
  8. Click Yes to confirm. Repeat these steps as necessary.

 

After that, you can view and edit your current payroll preferences. Before doing so, please know that the change of settings affects future transactions. However, you have an option to apply them to your past transactions too. If needed, you can backdate these changes for all transactions to the beginning of the year (does not affect changes to selected Bank account).

 

Once ready, here's how:

  1. Go to the Gear icon.
  2. Select Payroll settings
  3. Choose  Accounting under Preferences.
  4. Choose your desired account name from your Chart of Accounts from the drop-down.
  5. Select OK after choosing all your desired accounts.
  6. (Optional) You will be prompted to update Classes if the class feature is turned on.
  7. You will receive a confirmation screen that your accounting preferences have been updated.

 

I've attached screenshots below that show the first four steps.

80.PNG81.PNG82.PNG

 

To further guide you in managing your payroll account, employees, and taxes using QBO, I encourage you to check out this article: QuickBooks Online payroll Help Articles. It includes topics about payroll benefits and video tutorials to learn your way around QuickBooks.

 

In case you have other payroll concerns or inquiries about managing your accounts in QBO, just leave a comment below. I'm glad to help. Take care and stay safe.

yael2
Level 2

In Payroll export the subaccounts from quickbooks online are not showing.

I am having this same problem.  However, QB switched me from IOP to a stand-alone QB Payroll account.  I cannot access my full chart of accounts.  I can only access certain Payroll accounts and the other account options are standard ones -- they are not from my company's QBO chart of accounts.  Can you help me access all of my QBO accounts and subaccounts in QB Payroll?  Please note that I do not have QuickBooks Online Payroll.  I have a standalone QuickBooks Payroll account.  Please also note that none of this was my choice.  QuickBooks forced me and many others to give up our amazing IOP accounts that never gave me any problems in 8+ years.

Rasa-LilaM
QuickBooks Team

In Payroll export the subaccounts from quickbooks online are not showing.

Thanks for dropping by the Community, yael2.


Based on the details shared, it looks like this is a duplicate post. My colleague already provided an answer to this original post. You can refer to this link to view the complete information: https://quickbooks.intuit.com/learn-support/en-us/banking/re-my-quickbooks-chart-of-account-did-not-....


We don’t want to leave you empty-handed, so I’m adding some links to help you in the future. These resources provide an overview of taxes, forms, pay your workers, and other payroll activities.

 

Reach out to me again if you have other QuickBooks concerns. I’ll be right here ready to help and make sure you’re taken care of. Have a great weekend ahead.

pixidoc
Level 4

In Payroll export the subaccounts from quickbooks online are not showing.

Thanks, but you are totally wrong. I already have a 15 year old QBOE account and all the subaccounts are setup and as I said in my question it is that when QB imported my info they set up a NEW company and the NEW company is just for payroll and the NEW company does not see past the first level of subaccounts....I need it to go to the third and fourth subaccount.

pixidoc
Level 4

In Payroll export the subaccounts from quickbooks online are not showing.

Your Colleague is WRONG and it is not a duplicate post but the same issue which you have not ANSWERED !!!!!!!!!!!!!!!!!!! READ the question QB employees.....

Charies_M
Moderator

In Payroll export the subaccounts from quickbooks online are not showing.

I appreciate you for pointing this out, pixidoc.

 

Since most of your data were already imported except the subaccount, I suggest contacting our QuickBooks Care Team. This case needs to be taken a closer look by our technical support to check and review your account settings and information.

 

Here's how:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

 

You can check out this article for our most updated contact information: Support hours and types.

 

You can check the following article for some links about the payroll tasks in QuickBooks Online: Payroll Resource Hub

 

Also, let me share these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

Leave me a comment below if you have further questions. I would appreciate the opportunity to help you with your concerns.

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