Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Paycheck Alignment off 1 line in QB Desktop

I have been using QB for a long time and all of a sudden this month paychecks are off 1 line.  I am using pre-printed forms with the paycheck and stubs underneath.  All of the info is printing one line below where it used to.  I am not updated anything and not sure how to correct.  Updating the alignment settings did not work.  Any insight is appreciated.

3 Comments
QuickBooks Team

Paycheck Alignment off 1 line in QB Desktop

Let me sort things out for you, @donaldhook.

 

Since you already updated the alignment settings, we can perform other troubleshooting steps to fix this. Before we start, ensure that QuickBooks is updated to the latest release. Check also your printer if it's connected to your computer. 

 

After you print test, you can do the following steps: 

  1. Turn off the printer, restart your computer, and then turn the printer back on.
  2. Ensure that the printer paper is loaded correctly.
  3. Choose the Windows Start button, browse to the Control Panel, and double-click Printers and Faxes.
  4. If the printer shows Offline, right-click the printer and select Use Printer Online.
  5. Double-click the printer and if there are print jobs displayed in the queue, choose Printer, then Cancel All Documents.
  6. Close the window.
  7. Right-click the printer, choose Properties, and select Print Test Page.

If the printer is a network printer and the test page does not print, network issues could be the cause.

 

You can also use the QuickBooks Tool Hub to fix some common printing issues. 

 

For additional information, you can check this article on how to troubleshoot some problems when printing: Resolve printing issues.

 

You'll also want to print pay stubs in QuickBooks Desktop. Feel free to check this article: Print your employee's pay stubs.

 

Feel free to let me know how it goes. I'm here to help if you need clarification with the process. Have a great day.

Level 1

Paycheck Alignment off 1 line in QB Desktop

Thanks Rubielyn...

 

I have had QB for several years and never had an issue.

 

Have restarted the laptop and printer several times to no avail.

 

Downloaded QB Tools Hub and reloaded the pdf drivers, to no avail

 

Modified the alignment settings ... -1 to -33 ... did not change anything

 

Was with support for an hour and a half yesterday ... they could not find anything

 

To me, it seems like a software update of some kind, but not sure which software.   Is not the OS or Adobe ...

Moderator

Paycheck Alignment off 1 line in QB Desktop

Thanks for getting back to us, @donaldhook

 

Since the issue persists even after following the steps shared by my colleague Rubielyn above, I highly suggest contacting our Phone Support team again.

 

I know you already called, but they have tools that can pull up your account in a secure environment and check the cause of this odd behavior. They can also open a ticket and forward it to our Product Engineers and conduct further investigation.

 

Here's how to reach them:

 

  1. In QuickBooks Desktop (QBDT), go to the Help menu at the top to get to the QuickBooks Desktop Help.
  2. Select Contact Us at the bottom to connect with our live support.

 

I'll also add these articles that tackle printing paychecks and resolving issues you may encounter during the process:

 

 

Please let me know how the call goes or if you have any other issues or concerns. I want to make sure everything is taken care of for you. I'm always here to assist. Have an amazing rest of the day!

Need to get in touch?

Contact us