I have been using QB for a long time and all of a sudden this month paychecks are off 1 line. I am using pre-printed forms with the paycheck and stubs underneath. All of the info is printing one line below where it used to. I am not updated anything and not sure how to correct. Updating the alignment settings did not work. Any insight is appreciated.
Since you already updated the alignment settings, we can perform other troubleshooting steps to fix this. Before we start, ensure that QuickBooks is updated to the latest release. Check also your printer if it's connected to your computer.
After you print test, you can do the following steps:
Turn off the printer, restart your computer, and then turn the printer back on.
Ensure that the printer paper is loaded correctly.
Choose the Windows Start button, browse to the Control Panel, and double-click Printers and Faxes.
If the printer shows Offline, right-click the printer and select Use Printer Online.
Double-click the printer and if there are print jobs displayed in the queue, choose Printer, then Cancel All Documents.
Close the window.
Right-click the printer, choose Properties, and select Print Test Page.
If the printer is a network printer and the test page does not print, network issues could be the cause.
Since the issue persists even after following the steps shared by my colleague Rubielyn above, I highly suggest contacting our Phone Support team again.
I know you already called, but they have tools that can pull up your account in a secure environment and check the cause of this odd behavior. They can also open a ticket and forward it to our Product Engineers and conduct further investigation.
Here's how to reach them:
In QuickBooks Desktop (QBDT), go to the Help menu at the top to get to the QuickBooks Desktop Help.
Select Contact Us at the bottom to connect with our live support.
I'll also add these articles that tackle printing paychecks and resolving issues you may encounter during the process: