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Level 1

Payroll 941

I printed out my second quarter 941 and it doesn't have figure on line 5a (Social Security wages) , plus it ia only calculating the first month of the quarter. Is this due to Covid payroll tax changes, or is this just not working right.

Anna S
QuickBooks Team

Payroll 941

Thanks for reaching out to the Community, @Astroward1.


The Internal Revenue Service issued an update to Form 941. The Engineering Team is working with the IRS to ensure the accuracy of the information. We're unable to give the exact date when they will be finished. The changes include additional entries that are connected to the Families First Coronavirus Response Act and the Coronavirus Aid, Relief, and Economic Security Act which added various types of payroll tax relief. You can review the 941 draft form from the IRS by visiting this link:


Here's a Community article to learn more about the updates of the 941 Quarterly form in QuickBooks: Forms unavailable (blocked) - Federal and State Forms


If you have any further questions or concerns, please let me know by commenting below. Take care!

Level 2

Payroll 941

This does not really answer the question


If I input the correct amount for the Social Security wages is the form going to be correct ?

Should be not be filing the form until it is corrected ??


Ashley H
QuickBooks Team

Payroll 941

Thanks for joining in on this thread, @ADC1.


After you input the correct amount for the Social Security Wages and the 941 Form is now correct, then you can file the form manually through the IRS. I've provided the steps below on how you can update Line 5a (Taxable Social Security Wages) in QuickBooks Desktop:


  1. Go to Reports, then Employees & Payroll Payroll Summary.
  2. Select the Customize Report button at the top-left of the page, then navigate to the Display tab.
  3. Choose Last Calendar Quarter from the Dates drop-down list.
  4. In the Display columns by drop-down list, mark the Total Only checkbox then clear the Hours and Rates checkboxes.
  5. Navigate to the Filters tab.
  6. Pick Payroll Item in the Filter drop-down list, then mark Selected payroll items in the Payroll Item drop-down list.
  7. In the Payroll Item window, select Federal Withholding, Medicare Company, Medicare Employee, Social Security Company, and Social Security Employee. Clear any other selected items, then press OK.
  8. Hit OK to return to the Payroll Summary report.
  9. Double-click the "Social Security Employee Total" amount to display the Transactions by Payroll Item report. The Wage Base column total minus the Wage Base (Tips) column total should equal line 5a, Column 1.


To learn more about the 941 Form, click here.


If you have any additional questions or concerns, please don't hesitate and reach back out! I'm always happy to help in any way that I can. Have a beautiful day.

Level 1

Payroll 941

We are having the same issue.  Should we wait for a subsequent pr update to correct this problem in qb?  Or should we force a manual entry?

Joesem M
QuickBooks Team

Payroll 941

Thanks for joining this thread, @JVS-US.


I'm here to provide additional steps to get QuickBooks Desktop (QBDT) to populate the Form 941.


First,  you'll have to make sure that you have the latest QuickBooks release and tax table version on that one computer. Keeping your QuickBooks updated prevents unexpected issues within the program. Let me walk you through the steps. 


  1. Go to Help, then Update QuickBooks Desktop.
  2. Select the Options tab, and tick the Mark All button.
  3. Click the Update Now tab, then put a check mark on the Reset Update box.
  4. Hit Get Updates. Once the update is complete, restart your computer and right-click the QBDT icon then choose Run as Administrator.

Then, let's update your tax table version.


  1. Go to Employee, then Get Payroll Updates.
  2. Select the Download entire payroll update radio-button.
  3. Click Update.

However, you can manually update Line 5a (Taxable Social Security Wages) in QuickBooks Desktop, then submit the form to the IRS. For the steps, feel free to follow the steps provided by my colleague Ashley H above.


To learn more about how QBDT generates Form 941: How QuickBooks Populates The 941. Each line found on the form has a short description of how it's populated.


Lastly, I recommend visiting this website: Payroll Tax Compliance Links. It provides you in-depth details about the federal and state rules and regulations to ensure we're compliant with them.


If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.



Level 2

Payroll 941

Having the same problem. My guess is a software glitch as there have been some modifications to the 941 because of Covid. I believe it was (and maybe still is) possible to defer the employer portion of FICA but the complete blank on 5a is not correct and not part of the Cares Act.

Level 1

Payroll 941

preparing Form 941 2q2020 line 5a is blank. It should not be

QuickBooks Team

Payroll 941

Thanks for joining us here, @RICH1448.


Let's ensure you have the latest QuickBooks release and tax table version on your computer. Keeping the program updated prevents unexpected behavior. To do this, you can follow the steps given by my colleague, Joesem M.


If the issue persists, I'd recommend getting in touch with our Customer Care Team. They can securely pull up your account and further investigate the root cause of the issue.


Here's how:

  1. From the Help menu, select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Provide a brief description of your concern and then select Continue.
  4. You can either choose Start messaging or Get a callback to have the available support.


To ensure that you'll be assisted on time, I'd highly suggest checking our support hours.


For more information on how to keep up to date on the tax deadlines, you can check out this article: Tax deadlines and important quarterly and year-end dates.


Also, I've included a guide here for you in preparing and printing Form 941, Schedule B, and Form 940. This will ensure that you'll be guided on the process.


I'm always here to lend you a hand, RICH1448. Your success with QuickBooks is our top priority.

Community Champion

Payroll 941

Yes, the issue is that the 941 form requires a QB program patch/update, but nowhere is that mentioned in the payroll updates nor are you notified when you run the form that the data sent from QB to the form is in an old format that is no longer sufficient for the form.

Both of these things, to tell customers to update QuickBooks, and to warn them if they don't, could have been implemented by Intuit - the mechanisms exist and they've done it before - but they didn't this time.

To make the form work, patch QuickBooks to the latest release.

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