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lindal-richardso
Level 1

Payroll direct deposit hasn't deposited into ALL employees bank yet. It's scheduled for today.

Payroll was ran on time. No change to any banking information. No limit.
5 Comments 5
FritzF
Moderator

Payroll direct deposit hasn't deposited into ALL employees bank yet. It's scheduled for today.

Thanks for posting in the Community, @lindal-richardso.

 

We are currently seeing other users posting the same issue here in the Community. We will also inform our Product Engineers about this behavior so they can investigate further. Rest assured that they're now working to fix this as quickly as possible.

 

To get an update once the issue is fixed, visit this link and subscribe: http://status.quickbooks.intuit.com/?subscription_confirmed=true.

 

For more information about managing and processing DD paychecks in QBO, consider checking out this article: Create pay checks in online payroll.

 

Please post again or leave a comment below if you have any additional concerns. I'm always here to assist. Have a good one!

lindal-richardso
Level 1

Payroll direct deposit hasn't deposited into ALL employees bank yet. It's scheduled for today.

That is not a response I can find confidence in resolving the problem. And to send me a link on how to do direct deposits.  I do this weekly within the time constraints.  I can't even stop the direct deposit to issue paper checks.  I'm working within your software constraints and your software has failed.  Every time quickbooks has an issue they're sending it to "engineering."  To be perfectly honest, is where you send your software issues in to the abyss of nothingness.  To the point that when one of your employees say they're having engineering look into it...means no one knows how to resolve and more than likely will not resolve. An appropriate response would be: we WILL have this issue resolved in "x amount" of time.  This isn't a menial glitch...this is PAYROLL.  BE BETTER...DO BETTER!

FritzF
Moderator

Payroll direct deposit hasn't deposited into ALL employees bank yet. It's scheduled for today.

Hi again, @lindal-richardso.

 

Thank you for reporting this in the community. There was an issue this morning (April 30th) that prevented some direct deposits from being processed as normal. The good news is, this has now been resolved and we expect to see funds available in your employees' bank accounts by the end of the day today.

 

In the meantime, this status page will have the latest updates and information on the issue while we work through all impacted accounts: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

brittey86
Level 1

Payroll direct deposit hasn't deposited into ALL employees bank yet. It's scheduled for today.

I haven't received mine yet. I'm a new employee and already waited three weeks to get paid so at this point I'm not happy. I got a paystub but nothing direct deposited on Thursday or Friday and it's now Saturday!! I tried customer service but they pretend like they don't know anything.

DivinaMercy_N
Moderator

Payroll direct deposit hasn't deposited into ALL employees bank yet. It's scheduled for today.

Thank you for sharing the actions you took and for informing us about the result, @brittey86

 

As much as I'd like to take care of this, the Community is a public platform, and we don't want to endanger your security and privacy. To verify your direct deposit status, I recommend reaching out to our payroll support team. With their tools, they can securely check your account, and you may also request a direct deposit trace.

 

To know more information about fixing direct deposit issues, feel free to visit this page: Fix direct deposit issues. You can also find here a list of commonly asked questions concerning the feature, as well as the solutions to each.

 

You can also view your pay stubs and enter your personal information in QuickBooks Online. To do this, you're employer have to invite you to the QuickBooks Workforce. This will also let you access and view your W-2s.

 

Let me know if you need anything else regarding your direct deposit. I'm always around to assist you. Keep safe and have a good one.

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