Payroll Direct Deposit

Hi there, @efpllc19.

It’s nice to see you in the Community. I’m here to share some information about the Payroll Direct Deposit.

It will take 2 to 3 banking days to confirm and activate the account after signing up. An email will be sent to you confirming your direct deposit status.

Below are the reasons why it shows as pending:

• The account information hasn’t been verified.
• The account is verified but needed to go back to direct deposit setup.
• Make sure to enter the employees’ bank information to complete the process.

Here’s how:

1. Navigate to Workers and select Employees.
2. Select an employee from the list. 
3. Click the pencil icon next to Pay.
4. On the How do you want to pay (employee name)? section, select Direct Deposit.
5. Enter employee’s posting bank account information.

Follow steps 2-5 until you finish entering the employee’s bank details. Take a look at this article to learn more: Check direct deposit setup status.

That should get you on the right track. 

Leave a comment below if you need anything else. Have a good one!
 

How long does it normally take to verify?  My employee direct deposit has been entered for almost two weeks and they are all still showing pending.  

Nice to have you join this thread, @shanapayne.

I can share some details with you about setting up direct deposit in your QuickBooks Online (QBO) account.

When using direct deposit to pay your employees, you’ll need to set up your payroll bank account first. By then, you can add your employees’ information and pay them via direct deposit once your bank account is verified.

Once verified, a test transaction will appear in your bank account within 2 business days. Then, an email will be sent to you for further instruction. For more details about this process, you can refer to this article: Connect your bank to Online Payroll.

Also, I’d recommend contacting our Support team. This way, they can look into your account and check the status of the verification. Here’s how to reach them.

1. Go to the (?) Help icon.
2. Select the Search tab.
3. Click Contact Us.
4. Enter a brief discussion of your concern and click Continue.
5. Select either Chat with us (if you preferred messaging) or Give us a call.

You can also visit this article for more details and ensure to review their Support hours to know when agents are available: QuickBooks Online Support.

Once verified, you’re now ready to pay your employees using direct deposit. You can utilize these articles for your guidance:

• Set up direct deposit for employees
• How to check your direct deposit setup status
• When do I need to submit payroll to pay employees on time?

I’ll be around if you have further questions setting up direct deposit. It’s always my pleasure to help and back you up. Stay safe and have a good one!