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Level 2

QB Pro Desktop - Void Direct Deposit

Client uses QB Pro 2017 Desktop.  

 

Problem:

Client rehired John Smith and signed him up for direct deposit.  Paid John Smith 6 payments last year and issued the W2.  However, client had terminated multiples John Smiths in the past and reactivated the wrong one.  So the 2018 W2 has the wrong social security number and address.

 

Issue:

Research says that a Electronic Direct Deposit cannot be voided.  The payment was made to the correct bank account.  But it needs to be voided so I can record a manual payroll check to the correct John Smith.  My proposal is to void payments to Wrong John Smith and Record Payment to Right John Smith so nothing changes in terms of dollars.  

Question:

How do I void the existing QB Direct Deposits to Wrong John Smith?  What are the steps?

Solved
Best answer February 10, 2019

Best Answers
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QuickBooks Team

QB Pro Desktop - Void Direct Deposit

Hi there, wdpcpa3.

 

You can void the direct deposit paycheck even if it was already processed. Before doing this, please be sure to back up your company file

 

First, you'll want to change the John Smith's payroll profile to write checks instead of using direct deposit.

 

Second, print a copy of the John's pay stubs for your copies.

 

Third, you can open the paychecks and void them. If you receive a warning that says it was already transmitted, just proceed to void it.

 

Fourth, activate the correct profile and enter a check.

View solution in original post

3 Comments
Highlighted
QuickBooks Team

QB Pro Desktop - Void Direct Deposit

Hi there, wdpcpa3.

 

You can void the direct deposit paycheck even if it was already processed. Before doing this, please be sure to back up your company file

 

First, you'll want to change the John Smith's payroll profile to write checks instead of using direct deposit.

 

Second, print a copy of the John's pay stubs for your copies.

 

Third, you can open the paychecks and void them. If you receive a warning that says it was already transmitted, just proceed to void it.

 

Fourth, activate the correct profile and enter a check.

View solution in original post

Highlighted
Level 2

QB Pro Desktop - Void Direct Deposit

I am also on QB Acct Desktop.  Because of the Corona Virus, an employee already filed for Unemployment and now doesn't want his paycheck to go through (because of the hassle of starting the Unemployment process over) but I already did it.  It deposits in the am.  If I select it and void it, will it withdraw the money back from him?  What would be the steps.  Thank you

 

Highlighted
QuickBooks Team

QB Pro Desktop - Void Direct Deposit

Thanks for joining the thread, @rosenacolella.

 

You can void a paycheck two days before when the check will be processed. This means if your check date is Friday, then the latest time to void the paycheck is by 5 pm PT on Wednesday. However, you can request a reverse direct deposit that will allow you to reverse the paycheck you paid your employee. If you choose this route, it'll take five business days to process from the requested date, and there's a $75 charge for the reversal even if you don't get the money back. The request will need to be submitted between the 3rd and 5th day after the pay date. You can start the application by following these steps:

 

  1. Open the Direct Deposit Reversal form.
  2. Choose New Request.
  3. Fill out the required fields and transaction information, then press Save.
  4. Once the reversal is approved, you can void the paycheck in your payroll records.

 

Now you'll want to wait and see if the application is accepted or rejected for the reversal via email. In the meantime, you can check out this article about reversing a direct deposit for more information.

 

 Feel free to reply below if you have any other questions or concerns. I'm always here to help.

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