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Level 2

QB unable to see Outlook in Windows 10; can't email staff paystubs

Since upgrading to new computer with Windows 10, I am unable to email paystubs to staff from QB pro 2016. Once i click "send" I get choose your email method. clicking the for more info link takes me to and error 404 page. clicking set up my email now take me to preferences, where i click "outlook"  and i get a pop up stating "install outlook client on your system to select this option.

I have outlook and outlook exchange. Im not clear what "outlook client" is. Help! and thank you

4 Comments
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QuickBooks Team

QB unable to see Outlook in Windows 10; can't email staff paystubs

Let's get Outlook set up again, FranPG.

 

First, let's update the software to the latest release. Only the updated QuickBooks 2016 (R7) is compatible with Windows 10. 

 

Next, let's make Outlook the default email program. 

  • For Outlook 2010/2013, here's how
  1. Click the File tab, then choose Options.
  2. Under Start up options, select Make Outlook the default program for E-mailContacts, and Calendar.
  • For Outlook 2007 and earlier, here's how:
  1. Click Tools, then choose Options.
  2. Go to the Other tab.
  3. Under General, choose Make Outlook the default program for Email.

Then, set it as the default email program in Internet Explorer. Here's how:

  1. Click Tools, then choose Internet Options.
  2. Go to the Program tab.
  3. Click Set Programs, then choose Set your default program.
  4. Choose Outlook.
  5. Choose Set this program as default, then OK.
  6. Choose Set program access and computer defaults, then click Microsoft Windows.
  7. Click the drop-down arrow, then choose Use my current Microsoft e-mail program, then OK.

Lastly, edit the mail profile settings in Windows. Here's how:

  1. Close QuickBooks, then click the Windows start button
  2. Open Control Panel, then enter mail in the Search Control Panel field.
  3. Choose Mail, then choose Show Profiles in the Mail Setup window.
  4. Choose Always use this profile, then choose OK.

After trying these steps, open QuickBooks and set up Outlook for email again. 

 

You can always get back to me if you have other concerns. 

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Level 1

QB unable to see Outlook in Windows 10; can't email staff paystubs

I am using Office 365 and QuickBooks Pro 2018 Desktop, When I try to select outlook as my way of sending emails it always  pops up saying install outlook client to enable this option. I have set all the program defaults to use outlook but I cannot get QuickBooks to see outlook. Please help.

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Level 1

QB unable to see Outlook in Windows 10; can't email staff paystubs

I've been having the same issue when I transferred my QB 2016 Desktop version to a new computer with Windows 10 using Office 365. I get 'install outlook client to enable this option' when I try to use Outlook to send forms. I have Outlook set as my default e-mail also.

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Level 2

QB unable to see Outlook in Windows 10; can't email staff paystubs

Same issue (QB 2016Pro, R17; new computer with Windows 10 and Office 365)

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