Quickbooks Workforce to view paycheck is no longer working for some employees

Some users are reporting this behavior as well, VerifyBankFeed.

Our engineers are already aware of this issue and they are working for the fix. While waiting for an update, please contact our Support, so they can add your account to the list of affected users. I won't be able to ask it from here since this is a public forum.

You can send them a short message through these steps:

1. Click on Help and select QuickBooks Desktop Help.
2. Select Contact Us at the bottom.
3. Enter a summary of the scenario including this ticket number: INV-40066, and click Let's talk.
4. Click on Message an Agent.

In the meantime, you can provide paystubs to your employees. You can either print or download a PDF copy of the stubs and send it to their email address.

Let me know if there's anything that I can help. Stay safe!

I am having the same issue and employee are complaining about not being able to access their information. I am very concern as I see the same issue was reported over a year ago and it seems that the problem still persists. 

please advise

Mireilly

Thanks for checking out the Community space, @Mireilly. 

Congrats on making your first post here in the Community. Let's work together and fix this problem with your employee viewing their payroll information.  

After researching further, I've discovered there's an ongoing issue with this message. It means that other customers are having this same issue. Our Product Engineers are working hard to get this resolved. 

However, you can contact our Customer Support Team to get added to a list of affected users. It will allow you to receive updates via email about this investigation. Let's go ahead and try the workaround given by the engineering team.  

1. Get a new email invite from the employer.
2. Open the new email invite and click on the Get access to paychecks button.
3. Sign In with the email address/username and password.

Note: If routed to the create account page, scroll down to the bottom and click on the "Already have an account? Sign In" link. Use a different browser or incognito when opening a NEW WF invite to sign in from it. 

That's all there is to it. You can also check out these links below for some future references: 

• Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more
• View your paychecks and W-2s in QuickBooks Workforce

Let me know how it goes. I want to make sure all of your concerns are addressed. It's my priority that you're able to allow your employee to review their payroll information. I'm only a post away if you need me. Have a wonderful weekend!