Can not login into Manage Payroll cloud Services

It's nice to have you here in the Community JANICEEEEE.

Authorized users are individuals who are authorized to access your company's Customer Account and represent your company when interacting with Intuit.

The steps below will help you with logging into My Account page:

1. Sign in to your Intuit account.
2. Select how you would like to receive your confirmation code. And select Continue. If you no longer have access to the email listed, select the option Confirm my account a different way.
3. Retrieve the confirmation code. It can sometimes take a few moments for the code to arrive.  You may also want to check your bulk/junk/spam mail folder to see if the code went there. If the code does not arrive, you can select the Didn't receive a code link in the Check your email window to generate another code.
4. Enter the confirmation code. And select Continue.

You can get more details in this article about login issues with My Account page: Resolve issues with My Account login.

The following articles will help guide you more about viewing your employee's paychecks online:

• Set up QuickBooks Workforce for your QuickBooks Desktop.
• Troubleshoot Payroll Service Server Error or Payroll Connection Error.

Let me know if you have any other questions. I'll be around to help.

That didn't help.  The error is saying that we are NOT AUTHORIZED to make changes with the cloud service.  I have tried to log in with the ONLY 2 logins and still not authorized.  How can I get one of our logins authorized?

This did not help.  We can log into our intuit account but are NOT AUTHORIZED to change cloud services.  I used the ONLY @ logins we have for Intuit and both would say I am not authorized to change cloud services.

Hello there, Kymberli.

I'd suggest getting in touch with us so our Phone Support Team can further check who the admin of your company file is. They can also assist in identifying the User ID of the admin when logging into your Intuit account to manage the payroll cloud services. 

To contact them:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue something like unable to log in to Payroll Cloud Services, then select Continue.
4. We’ll provide you a few support options. Select which one is best for you.

To ensure we address your concern on time, check out our support hours.

Here are a few articles that will help you in inviting your employees for them to view their paycheck and W-2s:

• Set up QuickBooks Workforce for your QuickBooks Desktop
• Invite employees to see pay stubs and W-2s online

Reach out to me if you have other questions. My colleagues and I are here to always help. You keep safe and have a great day ahead!

this isn't helpful either - I have worked with customer service several times, they have updated the payroll admin and the master administrator - I still cannot get into "Manage Payroll Cloud" services - I would REALLY like some actual help as I have several new employees that cannot access their payroll checks!!!!

Hello there, CN-Bergman.

I checked our system and our engineers are currently working on a permanent fix of the issue of not being able to log in to our payroll cloud services. I'd suggest contacting them again so they can link your account to the list of affected users. Updates and a resolution to this issue will be sent via email. You can follow the steps above on how to contact us. 

Thanks for your patience while we're continually working on a fix to this issue. You take care and stay safe!

I'm curious if you ever got this resolved. I have the same issue, and have spent several hours on chat and the phone with customer service who supposedly can fix the problem, but "it will take 24-48 hours for the changes to go through". So I check again after 48 hours both times and nothing---still get the "you don't have sufficient authorization to....".  

Hi there @angie491,

I get how frustrating it can be when you spend so much time trying to get a resolution and don’t. I'm sorry that has been your experience. I was able to locate a new investigation regarding this very scenario. In order for you to get the fastest updates, would you be willing to contact support once more? Have them add you to INV-52729. Anytime there is an update or resolution, you will be notified by email. Our goal is to get you connected as quickly as possible.

As we are right at year-end, please let me know if you have any questions about those processes, or anything else. I want to help!

Im having the same issue and spend an hour on the phone with Quickbooks and they blame it on workforce and STILL dont have a solution! 

This isn't the kind of experience we want you to have in accessing your QuickBooks Workforce account, @Deanna74. That's why I'm here to share further details about this.

Our product engineers successfully identified the cause and provided resolutions to the Workforce log in issue in QuickBooks Desktop (QBDT) Payroll. This way, you can continue managing your employees and payroll cloud services accounts.

You'll first have to make sure you log in as the Admin user on both your QBDT file and Workforce. Here's how:

1. Close all the programs, then restart your computer.
2. Right-click the QuickBooks Desktop icon.
3. Select Run as the Administrator.

After that, you need to run the Verify Data tool. With this, you're able to fix any QuickBooks user or payroll issue due to a broken admin user login IDs. Here's how:

1. Go to the File menu.
2. Select Utilities, then choose Verify Data.
3. Click OK when you see the message QuickBooks detected no problem with your data. You may continue using your company file.
4. If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors.
5. Select Rebuild Now.

In case the problem continues, I'd recommend checking out this article to perform other troubleshooting processes: Resolving Potential Data Issues.

I'm also adding this article to resolve issues and answers the most frequently asked questions about My Account in QBDT Payroll: My Account Access. It includes topics about Intuit login, user id, password, and confirmation codes, to name a few.

Let me know how it goes by dropping a comment below. If you have other concerns about managing employees and QuickBooks Workforce, I'm just around to help. Take care always.