Can't override box 12a on W3c

Cannot find an answer - where do I find the answer

Let me provide you an answer to this question, @jorr.

Yes, you need to file a Form W-3c even if only one Form W-2c is being filed, @slfpd.

You will not be able to change or override any Box 1-12 and 16-20 amounts directly on the W3c worksheet. Any changes should be made on the W-2c worksheet and the interview screens. The changes will flow to the W-3c worksheet.

Let's make sure to mark the box as YES in the "Have you made the W-2 corrections in QuickBooks?" question before making changes.

After this, enter the amount in the 12a fields for the Previously reported and Correct information column in your W-2 form.

Once done, the amounts will now automatically reflect in the Forms W-3c's 12a fields.

For more information about amending an incorrect W-2 Form in QuickBooks, you can check this article: Fix an incorrect W-2 Form.

You can also create a payroll summary report to view of your payroll totals, including employee taxes and contributions in QuickBooks Desktop.

Just go back to this thread if need further help in correcting your tax forms.

It's not working for me. I have 2 employees. I need to correct one of the W-2s for one of the employees. The worksheet is input correctly, but the W-2c is not because the software is not correctly pulling the information from the worksheet. Likewise, the W-3c is not correct for the same reason. 

Thank you for getting back to us and providing us with more details about the concern that you're having, @jong1960. 

Since it's still not working after trying the steps provided by my colleague, I suggest reaching out to our Customer Support team. They can check your account in a secure environment, isolate the issue you're having, and help you in resolving it.

You can follow the steps below on how to reach them:

1. From your QuickBooks Desktop account, click the Help menu at the top.  
2. Select QuickBooks Desktop Help.
3. Provide some information about this concern in the search box.
4. Click the Contact Us link at the bottom of the window. 
5. You'll now be provided with a few support options.  

Check this article for detailed guidance in reaching out to our Customer Support: Contact QuickBooks Desktop support.

Here's also a guide on how to printing your W-2 and W-3 forms: Print your W-2 and W-3 forms.

I'm always here if you need help with your payroll forms. Let me know by leaving a reply below. Take care and have a great rest of the day!

Thank you. I did that. Spent over 2 hours on the phone. QB Support gave up. It’s a defect in the software. The techs need to fix the program. It’s not correctly working. I’m going to have to manually prepare the dox which was the whole purpose of upgrading to Pro 2022.