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Level 1

direct deposit error

paid employee direct deposit in error.  employee repaid the firm.  So their net income is zero for the year 2020.  Quickbooks is still attempting to create a W2 showing no income.  How do I enter the employee deposit correctly so no W2 appears?

5 Comments 5
QuickBooks Team

direct deposit error

I’d be glad to guide you through the steps in effectively entering your employee’s direct deposit, @SBolding.


Just a few clicks and you’re all set. You can follow these easy steps to begin:


  1. Go to the Employees menu.
  2. Select Employee Center.
  3. Click the employee's name and select Payroll Info tab.
  4. Select the Direct Deposit button.
  5. In the Direct Deposit window, select Use Direct Deposit for [employee's name].
  6. Select whether to deposit the paycheck into one or two accounts.
  7. Enter the employee's financial institution information (Bank Name, Routing No., Account No., and Account Type).
  8. Click OK to save the information.
  9. Enter your direct deposit PIN when prompted.


You can also check this article for more details: Set up direct deposit for employees.


When ready, you can now seamlessly pay your employee through direct deposit. Check out this article for additional guidance: Send payroll and direct deposit paychecks in QuickBooks Desktop Payroll.


Once you’re all set you can now pay your federal taxes whenever you’re ready. To be guided, you can refer to the Pay and file federal and state taxes section in this article: Get started with Payroll.


Let me know if there’s anything else I can help you running your payroll or managing your account. It’s always my pleasure to help and keep you in working order. Have a good one and keep safe.

Level 1

direct deposit error

 I have this same issue!  How did you get it resolved?  Thank you.

QuickBooks Team

direct deposit error

Hi there, PFallon591.


I can share some tips on how to fix that. You'll want to follow the steps provided by my colleague, Lord Jasro Vales entering the employee deposit correctly. This way, you can ensure that the data on the W2 forms are accurate and up-to-date.


Do you need some reference in completing your other tax and payroll-related tasks? Feel free to visit our Taxes page.


If I can be of any additional assistance, please don't hesitate to insert a comment below. I've got you covered.




Level 1

direct deposit error

There was never an issue with the banking information.  You didn't answer my question.

Kristine Mae
QuickBooks Team

direct deposit error

Let me make it up to you, PFallon591.


We'll have to void the paycheck and create a journal entry to avoid messing up your accounts. This process will help you fix your issue.


First, here's how to void the paycheck:

  1. Click Employees, then go to Edit/Void Paychecks.
  2. Enter the dates on the Edit/Void Paycheck screens, then select the paycheck in question.
  3. Click Void, then enter Yes.
  4. Select Void.
  5. Agree with the terms and conditions.
  6. Close the Edit/Void Paychecks window once the check is voided.
  7. Click Employees, then select Send Payroll Data.
  8. Click Send.

Then, create a journal entry to the Direct Deposit Liability account so it won't mess up your balance. 


Once done, check the W-2 form again and verify if the amounts are correct.


If there's anything else that you need, don't hesitate to reach out to us again. We'll reply as soon as we can. 

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