duplicate payroll item

when we moved from desktop to online, the first two paychecks had to be sent out manually because of some glitch in the system.  Now our taxes are showing really high because for some reason QB ran those two paychecks sessions but of course, the checks never went out.  QB made a new account called workers paycheck which I deleted, this deleted the paychecks on one side but a double amount of paychecks is still showing in reports and taxes.  How do I get them out so we can pay a correct tax bill?  and of course, have a correct continuing pay amount.

The most possible reason why your taxes went high is because of duplicate paychecks, Carolexx.

This happens when you've recorded your payroll details in QuickBooks Online Payroll. At the same time, there are paychecks created manually with the same information.

You'll want to delete those paychecks that were created manually to resolve discrepancies. 

Also, we can ask additional assistance from our Customer Support Team. They can review all the details. They can also process payroll correction if needed.

1. Click Help and select Contact us.
2. Enter Duplicate Paycheck in the description field. Select Let's talk.
3. Choose either Start a message or Get a callback.

Here are some of the articles you can check for reference:

• Set up a prior payroll

• Recording prior tax payments

I'm looking forward to assisting you again. Thanks for posting!

Thank you for your reply and I will call today to try and get this settled.  However, your solution will not work.  There are duplicate paychecks in QuickBooks online.  We brought payroll over the last week of July of this year and we were unable to get Quickbooks to work sending out the checks so we issued manual checks.  So, the manual checks are the correct checks and not the checks that are showing form Quickbooks, those checks were never issued.  Also, we tried to get Quickbooks Online to work for the three payrolls in August and were unable to get them to go electronically.  I do not know what the payroll girl did, I only know on all four pay periods, the three in August and the one in July, we have duplicates and the net paycheck is showing in my statement.  Usually, the bulk amount shows in the statement for the payroll bank account but these are showing as singular checks in my checking account and they are net so I have no idea what the taxes would be on them but I'm sure Quickbooks has charged duplicate checks and duplicate taxes for those four payrolls.  I'm not sure deleting the duplicate manual checks will work since they are the ones that were cashed in the first two payroll runs.  confused yet?  

Thanks for providing further info, Carolexx.

As I’ve read your concern, it looks like that you need further assistance with our Payroll Specialist Support. Contacting them is the best thing to do here.

They’re going to investigate this and be able to provide you an accurate resolution as well as further explanation why this happens on your end. To contact them, please consider following the steps provided by my colleague above.

Keep us posted on how the call goes. The Community is always here for you!

Hello,

We had this error and were able to fix the paycheck going forward.  The problem I have now is that the paychecks where we had multiple lines for federal with holding, that we did not catch until after the fact are still there from 2017.  This is now giving us problems when we try to condense our files as well as move to a new verse of quick books.  

I can go in an change the pay check and force the information to match (instead of 2 lines with a $20 deduction one with a $40 deduction and one with a Zero deduction) but it will not allow me to delete the duplicate federal withholding line that is now showing zero. .  These are old direct deposit checks from 2017.   How do we fix this problem?

Let's get this working, GCarr.

Before we do anything else on your company file, I'd recommend creating a backup copy of your company file. After that, we can do a few troubleshooting steps to review the condition of your QuickBooks and your company file. 

1. Update the QuickBooks release version.
2. Do the Verify and Rebuild process.

If there are no problem, you can continue condensing your company file. Otherwise, I'd recommend contacting our Technical Support Team to further review your file. They can pull up your account and provide additional troubleshooting steps to fix it:

1. Click Help at the top menu and select QuickBooks Desktop Help.
2. Select Contact us and then enter that you get Reminder prompts. 
3. Select Continue. 
4. Choose either to Message an Agent or Talk to a Specialist. 

Let me know if you need anything else.

I have the duplicate social security employee under the summary of the employee for only a few employees.  I checked the payroll information for taxes and did find under other tax an item name Social Security Employee with type -select other tax.  

My question is how did it get there in the first place?  We did not adjust any of the 4 employees out of 100 tax information.  For one employee it showed up and then went away in the next PR and then came back again.

Any thoughts?

Thanks!

Thanks for joining this thread, IowaGirl.

There's a possibility that the payroll item was mistakenly added under the other tax upon setting up the employee's profile. You'll want to run the Audit Trail report by going to Reports > Accountant & Taxes > Audit Trail to see any changes.

If there's none, we can do the Verify and Rebuild Data to ensure that the company file is not damaged. Before doing so, let's make sure to create a create a backup copy of your company file. Then, update your QuickBooks Desktop and get the payroll tax table to the latest release.

Once done, you can open this article to view the Verify and Rebuild Data steps: Verify and Rebuild Data in QuickBooks Desktop. If you're still seeing the duplicate social security employee, you can adjust the payroll liabilities.

Otherwise, contact our Payroll Support Team. They can investigate more of what's causing this issue.

Here are the steps:

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

Please keep me posted for any follow-up questions you have. I'll be around to help. Take care!

I am having the same issue but with contractors. Can you help with this?

Hi, @SMDESIGNBUIlD.

Thank you for joining the thread. I love to share with you the right amount of resolution today. However, I'd like to ask some questions for me to do so. If I may ask, are you referring to the items or accounts used when you record transactions for your contractors? Can you provide a screenshot of your issue or concern regarding the duplicate item?

Your reply is much appreciated. Just leave a comment below. Keep safe always!