Enhanced Payroll not taking out taxes

I'm here to walk you through the steps on how we can get our taxes be calculated, Jo2. 

Good job that we've already updated QuickBooks to its latest release and already ran the payroll tax table. After these updates, we'll have to revert the paycheck to refresh and then enter the details again so the taxes will now calculate. 

Also, there are other possible reasons why taxes are not being withheld aside from the outdated QuickBooks version and tax table. To know more about it, we can look into this article: Payroll items on paycheck are not calculating or are calculating incorrectly. 

You can always get back to me if you have other questions. Take care always!

Thanks for reply.  Are you available to help me now?

Will you send me the steps to go back to the individual checks and have them calculate the withholdings?  I am pretty sure that the problem was caused by the version of Payroll not getting up dated.  I chatted with someone form QB under Case # [removed] to correct the problem.  We updated.  The subsequent payroll checks are working fine.  They said it would go back and correct the payroll checks that did not have the withholdings.  It did not!  Isn't there a way I can do it for each individual paycheck that did not get withholdings taken out?  

I will not be able to check email or web until probably after 6 PM Central time.   

Thank you very much for your help. 

I'm to ensure the accurate calculation of your taxes, Jo2.

It's good you've performed some troubleshooting steps beforehand. Let me help further and get this sorted out. There are a few reasons why taxes are calculating incorrectly. Consider the following:

• QuickBooks is not updated or there is an internet interruption during the update.
• Using the incorrect tax table version.
• Employee's YTD is off.

To isolate the issue, make sure you're able to download the latest tax table update version 22009. You can check that by following steps below:

1. Go to the Employees tab.
2. Select Get Payroll Updates.
3. You'll see the tax table version beside the Payroll Update Info button.

If you're using the correct version, let's check if there are any discrepancies or zero deductions for tax amounts on the employee's paycheck. We can pull up and run the Payroll Detail Review report to verify the taxes withheld and the difference.

Here's how:

1. Go to the Reports menu.
2. Select Employees & Payroll.
3. Choose Payroll Detail Review.
4. Click Customize Report tab (if you want to run a specific report).
5. Choose the Display tab and select the date range from the drop-down list or fill in the From and To dates.
6. In the Filters tab, choose Payroll Item from the Filter section. Select Multiple payroll items in the Payroll Item drop-down.(See screenshot.)
   
7. Select Medicare Company, Medicare Employee, Social Security Company and Social Security Employee. (See screenshot.)
   
8. Once done, click OK twice.

On the report, review if the checks have the correct deductions. You can get the correct calculation by multiplying the total wage base of each payroll item to its corresponding tax rate. If the figures are correct, then there is no action to be taken next.

However, if QuickBooks over withheld the taxes, I have two options for you to straighten out the tax calculations:

• Option 1: Apply the taxes to your next paycheck. QuickBooks has an automatic calculation feature for rate-based taxes deducting overpaid taxes to your next payroll run.
• Option 2: You can offset the over-payment by creating a liability adjustment. Here's an article with the complete steps on how to create an adjustment: Adjust payroll liabilities

Let me know how the result of this troubleshooting in the comment below. I want to make sure you back and running. Have a good one.

I ran the reports and QB did not withhold or calculate any deductions for two paychecks.  

As near as I can tell it was because we did not have the current payroll update.  

In your instructions you told me what to do if QB over deducted the taxes, but not what to do if it did not deduct any taxes at all which is what it did.  

How do I get it to do the deductions it did not deduct so when I make my 941 payment and quarterly report they will be correct?  As I mentioned before QB told me when I did the update it would automatically deduct what was missed.  It did not.  All subsequent checks have been correct. 

I appreciate you getting back to us, @Jo2.

At this time, we have an on-going issue where employees paycheck doesn't calculate taxes. Rest assured that our product engineers are diligently working for a fix.

As a workaround, you can toggle the employee's payroll schedule to a different schedule then what they are currently on. And rebuild the file twice, then create paychecks and verify info is calculating.

Also, to ensure you'll get an update about the resolution status, I recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-18887.

Here's how to reach them: 

1. Click Help at the top.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue and click Continue.
5. Select either Talk to a Specialist or Message an Agent. 

You might also want to check out this article to learn some troubleshooting steps if paychecks are not calculating taxes: Payroll items on paycheck are not calculating or are calculating incorrectly.

Thank you for your patience while we work for a fix. Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Have a great day.

I also have enhanced payroll and when it asks for the update I run it and then when I go to pay employees it pops back up and says I haven't done an update in 35 days!  I just did it last week when I did checks.  Can you help, it isn't with holding any tax on checks.  Thanks.

I'm here to ensure your employees' paychecks withhold taxes in QuickBooks Desktop (QBDT), @4jcowgirl.

You'll first need to make sure you have the latest version of QBDT. When you have the latest update, you need to reset it to refresh the system. Then, get the newest payroll tax table again in to stay compliant with paycheck calculations. This way, you're able to withhold taxes on your employees' paychecks accordingly. Let me guide you how.

To reset the QuickBooks update, here's how:

1. Go to the Help menu.
2. Select Update QuickBooks Desktop.
3. Choose the Update Now tab.
4. Click the Reset Update box.
5. Select the Get Updates button.
6. Click OK to confirm. 

I've attached a screenshot below that shows the last four steps.

After resetting and running the payroll update, you can revert your employee's paycheck. This will refresh your payroll information to calculate the taxes accordingly. To do this, you can refer to this article for the detailed steps: Revert pending payroll checks.

Also, I'm adding these articles to learn other scenarios and troubleshooting steps when payroll taxes aren't withholding on employees' paychecks: 

• Payroll items on a paycheck are not calculating or are calculating incorrectly
• QuickBooks Desktop calculates wages and/or payroll taxes incorrectly

Let me know how it goes in the comments below. If you have other payroll concerns or inquiries about managing employees' paychecks in QBDT, I'm just around to help. Take care always.

I have updated and restarted and can not get my payroll to do deductions 

Good job for updating your QuickBooks company file, Kat Bissell.

After making sure you are on the latest version of QuickBooks Desktop and tax tables, there are a few reasons why the system is unable to withhold deductions. These are:

• A deduction payroll item is set to calculate based on Net or Gross
• Order of the payroll items to determine if it is affecting the calculation
• The payroll item is set to calculate based on quantity, hours, or neither
• The annual limit has been set or reached

You can check out these steps to verify how an item is set to calculate:

1. From, select Lists then Payroll Item List.
2. Right-click the deduction you want to verify and select Edit Payroll Item.
3. Click Next until the Gross vs. Net screen.
4. Verify the selection is correct.
5. Click Next until you can click Finish.
6. Select Finish.

For the detailed steps, you can use the Payroll items on paychecks are not calculating or are calculating incorrectly article.

If the same thing happens, I suggest contacting us so we can look into the root cause of why you're still unable to get deductions being calculated. Here's how to reach them: 

1. Click Help at the top.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue and click Continue.
5. Select either Talk to a Specialist or Message an Agent. 

If you have other payroll concerns or inquiries about managing employees' paychecks in QBDT, I'm just around to help. Keep always.