Enter payroll history error

Hello hevans119,

Welcome to the Community. I'm here to help you fix the error so you can enter your payroll history in QuickBooks Online.

Can you share a screenshot showing the exact error message when entering payroll history? We've received reports about a similar issue but not the exact error you mentioned above.

While waiting, I recommend performing some browser troubleshooting to isolate and fix the issue. Since this has been happening for a week and the problem persists, the browser's stored cache may be full. 

It can cause unusual behavior in QuickBooks Online, such as getting errors and unusual results. I'd first suggest logging into your account using a private browser. It doesn't store data in the cache.

Use these keyboard shortcuts depending on the browser you're using:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift +N

If you can enter payroll history without issues, switch to the regular browser and clear its cache. It helps to restore the default setup of the browser. If private browsing doesn't work, use other supported web engines to get the best and most secure experience with the program.

We also have payroll reports you can use to help enter prior payroll. For more information about it and the data you need to include in your report, check out this link: Learn about reports to use to enter prior payroll.

Don't hesitate to keep us posted about the result of the troubleshooting. We'll be sure to get back to you if you need further assistance resolving the error in QuickBooks. Have a great day.

Have you figured anything out? I'm having the same problem also. 

Hello there,

If I may ask, are you receiving any specific error at your end? I'd appreciate it if you could share it here with us. This way, we can look further into it and provide you with the appropriate solution. 

You may also contact our QuickBooks Online Payroll Support. They have additional tools to pull up your account and do a screen share to confirm the issue. 

To speak with one of our experts from QuickBooks Online Payroll Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

Feel free to read these references for future use:

• Create and run your payroll.
• Print or reprint paychecks and pay stubs.

Feel free to post here in the QuickBooks forum again if you need anything else with QuickBooks. I'll be right here to help you anytime. Have a lovely weekend!

Did this issue ever get resolved? If so, how long did it take and what was the process. I have had this error for over a month and there is an open investigation, but I would like to know when this might be resolved. I am not able to use a service that I am paying for.

Thanks for joining the Community and getting involved with this thread, stltreasurer.

I've reviewed our ongoing/solved investigations and can confirm there's currently not an investigation about a "Somethings Wrong check back later." message being displayed while trying to add payroll history.

If you've already performed the browser and system requirements troubleshooting covered in AlcaeusF's post, but are still encountering a "Somethings Wrong check back later." message while trying to enter payroll history, you'll want to continue getting in touch with our Customer Care team.

Here's how:

1. Use the Help (?) icon.
2. Click Contact Us.
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
4. Select Start messaging or Get a call.
   
   

They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

Please feel welcome to send a reply if there's any additional questions. Have a great Monday!

If I have an investigation ticket (INV-114952), how do I check to see if it's still open or what has been done to resolve my issue?

Thank you for bringing this to our attention. To provide you with the best assistance, I will direct you to our Live Support team for further investigation of this issue.

To get started, may I ask if you have been added to the list of affected users? If you are included, you will receive an email containing updates about the investigation.

If you would like to receive updates from our Live Support team, who have the necessary tools to determine the underlying cause of the problem and can offer a screen-sharing session, please follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Select the Help (?) button.
3. Select the 'Assistant' tab to get help from  QB Assistant, or select the 'Search' tab to enter your question and find help articles.

You can verify their support hours to determine when agents are accessible.

Additionally, if you would like to take a closer look at your business finances, please check out this link: Run payroll reports.

We encourage you to actively participate in this forum to share your questions or concerns about QuickBooks Online Payroll. My team and I are always available to provide advice on any inquiries.

I’ve also been dealing with this since 11/14/24. Have you heard any other solutions?

I'm here to support you through this process and help you navigate any challenges you might face, @HuckEplinCPA. We'll tackle this issue together to ensure a resolution for entering your payroll history.

Our team is currently aware of the issue, and our engineers are working diligently to diagnose the root cause. This will enable us to develop an effective solution so that you can smoothly input payroll history into QuickBooks Online. We value your patience and will continue to keep you informed as we make progress.

For the most current updates, I recommend that you contact our support team. This will also ensure that your details are recorded among the affected users. Here’s how you can get in touch with them:

1. Go to the Go to the Help(?) icon and then hit Search. 
2. Click Contact Us.  

• Start a chat with a support expert.
• Get a callback from the next available expert. 

Furthermore, I'm sharing this article to help you pay and file your payroll taxes and forms electronically in QBO Payroll.

Please don't hesitate to leave a comment if you still have other concerns about your payroll. The Community is here 24/7 to assist you.